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SlotoCash is Not Recommended, click here to find a recommended casino

SlotoCash Review

Not Recommended:

SlotoCash holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

3.6
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – November 2016

SlotoCash are part of a range of casinos run by the Deck Media group that us a variety of different software platforms.

Trustworthiness - 3/10

Some venues in the Deck Media group hold Accredited status with CasinoMeister while others do not due to the use of different software platforms. Despite this Accreditation at CasinoMeister, the Deck Media venues have at various times failed to respond to complaints posted at Ask Gamblers and in one very concerning instances appear to have enforced a spirit of the bonus term to deny payment on a substantial win.

There are certainly mixed signals when it comes to this group, but when looking at groups that will accept US players this group has a substantially lower volume of unresolved complaints than most. Our current experience of mediation with this group was fairly positive.

Due to the recent implementation of an unreasonable bonus term ("In the interest of fair gaming, you cannot wager more than 10% of wagering requirements on a single game when using a free chip or playing a sign-up bonus.") we have moved SlotoCash's status to 'Not Recommended'.

In the first half of 2015 Slotocash sent a payment to a US card provider that resulted in the player's card getting locked. The player was then left with a locked card and no funds as the casino declined to provide any assistance in resolving the matter.

In the first half of 2015 Black Diamond casino appear to have confiscated winnings from a player based on unethically vague terms and conditions.

For references see Deck Media Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to SlotOCash casino's terms and conditions here.

Payout Speed - 0/10

Using Neteller our reviewer reports withdrawals taking over 2 weeks.

Minimum withdrawal - None. Withdrawals smaller than $350 via wire transfer will incur a $45 fee.

Maximum withdrawal – $2000/week

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, UseMyCash, iDeal, EcoCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • December 2016 - 17 hours 7 minutes
  • June 2015 - No Response
  • November 2014 - 18 hours 2 minutes
  • June 2014 - 32 minutes
  • December 2013 - 46 minutes
  • August 2013 - 1 hour 2 minutes

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots Bonus : 200% up to $1500.

Other Games Bonus : 100% up to $500

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 45xbonus
  • Blackjack - 200xbonus
  • Video Poker - 200xbonus
  • Table Poker - 200xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You cannot play the following games while you have a bonus - Baccarat, Bingo, Craps, Roulette, Pai-Gow Poker, Poker, Sic Bo and War
  • Maximum Bet Restrictions (-1) - you are not allowed to wager more than $10 on any single round of play while you have a bonus
  • Awkward Rules (-2) - Players are not allowed to complete more than 10% of the wagering requirement on any single game, meaning that at least 10 different games have to be played during the wagering requirement.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • All allowed non-slots games 25%


Notes



Software - 6/10

SlotoCash casino use RealTime Gaming software for download casino. Check out our RealTime Gaming Software Review.

Game selections are as follows;

Download

Table Games – 16

Slots – 45

Video Poker – 24

Slot House Edge - 0/10

SlotoCash casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points - 8/10

The SlotoCash comp point program awards 1 point for every $10 wagered and you can convert points at a rate of 100 comp points to $1. This is the same as the standard Playtech comp point program.

Accrual rates improve as you move up the VIP ladder.

Licencing - 2/10

SlotOCash hold the following gambling licenses :

  • Cyprus - The Cyprus gambling license is one of the less frequently used gambling licenses and is not used by any operator with a significant industry presence. Alongside this their operators accept player from the United States and they have no player complaint procedure that we could find. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with SlotoCash casino - Costa Rica, Moldova, Israel, New York, Kentucky, Washington State, Maryland, New Jersey, Louisiana and Missouri

Contact Information;

Email : support@slotocash.com
Fax : US: +1-866-681-8570
International: +44 800 471 5027
Netherlands: +31-(0)84-8387355
Address : Sloto'Cash Casino
E-Zone Vredenberg
Brionplein 4
Curaçao
Netherlands Antilles

Affiliate Program - DeckMedia Affiliates.

Closing Thoughts

SlotoCash are a part of an interesting group in that their casinos use different software providers and even have casinos licensed in different jurisdictions. Overall the Deck Media group seem to have a reasonable reputation, though it has to be noted that they appear to be better at working with CasinoMeister than other mediation services.

Associated Casinos

Related Complaints

There are no complaints to display.