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SuperLenny Review

Recommended:

SuperLenny is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

8.2
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – October 2016

SuperLenny Casino are sister casino to Thrills and Kaboo Casinos and like them they run on the Everymatrix platform and are owned by Betit Operations Ltd – they are based in Malta.  SuperLenny Casino use software by Net Entertainment, NYX Interactive, Microgaming, Play ‘N Go, Ash and WMS.  Their website design is slick – the character of SuperLenny is fundamental to the design – he is an enigma – a tuxedo wearing figure with a stag’s head.  Something of a James Bond type – always ahead of the pack and always in the know.  The website is tonal in nature and fairly easy to navigate.

Trustworthiness - 8/10

Thrills casino have a low level of unresolved player issues and have been responsive in their communications with this site's Dispute Mediation service.

For references see Thrills Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Super Lenny's terms and conditions here.

Payout Speed - 10/10

SuperLenny state that withdrawals are normally completed in 24 hours.

Maximum Withdrawal - None listed.

Minimum Withdrawal - €20.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Trustly, EuTeller, Sofort, iDeal, Paysafecard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 2hours 19 minutes
  • October 2015 - 27 minutes.

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to £50 + 50 free spins on Starburst.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements:

  • Slots - 60xbonus
  • Blackjack - 1200xbonus
  • Roulette - 1200xbonus
  • Baccarat - 1200xbonus
  • Video Poker - 1200xbonus
  • Table Poker - 1200xbonus

Adjustments to ratings:

  • Game Restrictions (-1) - Big Bang, Blood Suckers, Champion of the Track, Devil's Delight, Koi Princess, Lucky Angler, Robin Hood, The Wish Master, Castle Builder, Dr Jekyll & Mr Hyde, Forsaken Kingdom, Game of Thrones, Ladies Nite, Scrooge, Spring Break, Tomb Raider 2, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Eye of the Kraken, Pearls of India, Royal Masquerade, Tower Quest and 1429 Uncharted Seas.
  • Maximum wager restriction (-1) - You are not allowed to wager more than €5/$6/£4 on a single round of play.
  • Bonuses on subsequent deposits (+1) - 50% up to £100 + 50 free spins on Starburst on both your 2nd deposits.
  • Bonus less than £100 (-1)

Game Weightings (already account for in Wagering Requirements)

  • Video slots, Classic slots & Jackpot slots, Arcade & Scratch games: 100%
  • Other table games: 40%
  • All Roulette, Video Poker, Blackjack, Baccarat including Punto Banco, 3 card Poker and Oasis poker: 5%


Notes

Players from the following countries cannot claim bonuses - Bosnia & Herzegovina, Bulgaria, Czech Republic, China, Croatia, Denmark, Estonia, France, Georgia, Greece, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Mauritius, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Slovenia, Portugal, Spain, Thailand, Turkey, Ukraine & USA.



Software - 10/10

SuperLenny use Net Entertainment software and add in slots games from , NYX Interactive, Microgaming, Play 'N Go, Playtech, Ash and WMS for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 31

Slots – 525

Video Poker – 16

Live – 16

Jackpot – 17

Slot House Edge - 10/10

SuperLenny casino publish the House Edge/Return to Player (RTP) information for their slots games.

Comp Points - 1/10

SuperLenny casino do offer a comp point program called 'Bux', but do not provide any detail regarding accrual or redemption rates on their website. As such it is impossible to assess the value of this system to the player,

Licencing - 10/10

SuperLenny hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SuperLenny currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with SuperLenny Casino: Italy, Spain, France, Denmark, Guadeloupe, Martinique, China, Hong Kong, Malaysia, Romania, Ireland, Portugal, Bosnia & Hersegovina, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, France, Georgia, Greece, Hungary, India, Indonesia, Latvia, Lithuania, Mauritius, Moldova, Pakistan, Poland, Russia, Slovakia, Slovenia,Thailand, Turkey, Ukraine or the United States.

Contact Information:

Email : support@supperlenny.com
Address : Betit Operations Ltd.
Central North Business Centre
Level 5
Fawwara Lane
SLM 1670
Sliema
Malta
Telephone : +44 800 808 5264
Live Chat : 24/7 live chat support is available on the casino website.

Affiliate Program - Thrills Affiliates.

Closing Thoughts

SuperLenny deserve mention for their fast customer service and their attractive website design which helps improve player experience on their site. However - be aware that the maximum allowed withdrawal from bonus winnings or free spins is £1000 and that there are a variety of restrictions which can be found in the body of this review. Unfortunately SuperLenny do not give a maximum withdrawal amount on their website.

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