Tropezia Palace ReviewTweet
See the bonus section for an exclusive bonus available only through The POGG
Review last updated – May 2013
The first casino we’ve encountered that runs a purely BetSoft platform, Tropezia Palace offers something new and different for those looking for a bit of a change.
Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with Tropezia Palace casino and their account has been open less than 6 months. The report positive experiences with Tropezia Palace casino.
Tropezia Palace has no negative reports at any of the major dispute mediation sites and has a good reputation with affiliation watchdogs.
If Tropezia Palace receive no unresolved complaints at the major dispute mediation portals over the next year their trustworthiness score will increase by one every 6 months.
Payout Speed and Banking 5/10
Using Neteller our reviewer reports withdrawals paid within 4 days. It should be noted that all withdrawals from Tropezia Palace carry a 48 hour pending period before they are processed which is included within our assessment of the withdrawal time.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash, and PaySafeCard
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 7/10
Our reviewer reports positive experiences with Tropezia Palace customer services.
Email Testing Record
- January 2013
- 1st email - No Response
- 2nd email - 35 minutes
Slots RTP 10/10
Tropezia Palace have released RTP information for all of their slots games to us, but we have not yet had a chance to publish reviews for all their games. If there are any games you would specifically like information on please get in contact with us or Tropezia Palace customer services.
Software and Game selection 7/10
Tropezia Palace use BetSoft software for their instant play casino. Check out our BetSoft Software Review.
Game selections are as follows;
Table Games – 19
Slots – 57
Video Poker – 23
The POGG Exclusive
To find out how our bonus ratings are calculated see Bonus Rating System.
200% up to £200 + £10
Sticky - Can never be withdrawn. Once the wagering requirement is complete you are free to withdraw your deposit and any winnings but at the time of your first withdrawal your bonus will be removed from your account.
- Slots - 52.5xbonus
- Blackjack - 262.5xbonus
- Roulette - 262.5xbonus
- Baccarat - 262.5xbonus
- Video Poker - 262.5xbonus
- Table Poker - 262.5xbonus
- Slots - 35xbonus
- Blackjack - 175xbonus
- Roulette - 175xbonus
- Baccarat - 175xbonus
- Video Poker - 175xbonus
- Table Poker - 175xbonus
Adjustments to ratings;
- Exclusive Bonus (+2) - Claim an additional £10 free by talking to Live Support and quoting bonus code POG10
- Maximum Withdrawal Restriction (-1) - the maximum you are allowed to withdraw when playing with a bonus is 20xbonus
Game Weightings (already account for in Wagering Requirements)
- Slots, Keno 100%
- Blackjack, Roulette, Poker, Video Poker, Table Games, Scratch Card 20%
You must quote the code POG10 over live chat or email support to receive the exclusive bonus.
Comp Point Program 0/10
Tropezia Palace do not appear to offer any form of comp point program.
Licencing and Contact information 3/10
Tropezia Palace casino are licensed by the Curacao Egaming ( http://www.curacao-egaming.com/index-4.html). From a player’s perspective Curacao are wildly seen to be a weak regulatory authority. While they appear to enforce strict regulation on their casinos behind the scenes, their handling of player disputes leaves a lot to be desired. – see our Curacao Egaming Information Page.
The following countries are restricted from participation with Tropezia Palace casino – USA, France, Italy, Spain, Turkey, Belgium, Greece, Russian Federation, Romania and Bulgaria
Submit a Complaint
Tropezia Palace have actually ended up with a deceptively low score, primarily due to working with a weak regulator. Other than their regulator Tropezia Palace offer a pretty good service that offers a full package of games not commonly found at other online casinos. A clean record over the next 6-12 months and a little more tranparency with regard to their slots house edge/RTP information and Tropezia Palace will quickly inflate their rank.