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This casino is Blacklisted! Click here to find a recommended casino

Tropica Review


Tropica has been Blacklisted due to unethical business practices.


Accepts players from United States
Responds to complaints
Submit a Complaint


Review last updated – October 2016

Tropica casino are a Rival casino who are part of the Cyberrock Entertainment group.

Trustworthiness - 0/10

The Cyberrock Entertainment group encompass a large number of Rival casinos that have been bought up from their original owners.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The Cyberrock Entertainment group has been repeatedly linked to Rom

The Cyberrock Entertainment group of casinos are subject to a warning for various player issues at CasinoMeister and have been non-responsive to player complaints at various mediation portals.

The Cyberrock Entertainment casinos have been repeatedly associated with Rome casino - a defunct casino with a very poor reputation - via players reporting payments turning up in statements from "".

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). The BestPay Partners group failed to take appropriate action to deal with this issue.

In the first half of 2015 a complaint on Ask Gamblers saw a player suggesting that the terms and conditions of the promotion they played were changed AFTER they won to justify non-payment. Having looked at our terms monitoring service, if the information provided by the player regarding the dates they played is accurate then the rules were indeed changed after the date of play.

The BestPay Partners group - the central subset of the Cyberrock Entertainment group - have reportedly detagged affiliate referrals.

For references see Cyberrock Entertainment Group Player and Affiliate Issues

You can see the latest updates to Tropica casino's terms and conditions here. Due to the design of the Tropica casino website, we can no longer monitor their terms and conditions.

Payout Speed - 5/10

Due to their Blacklisted status we have not tested the withdrawal times at Tropica. The Tropica website states that withdrawals will take 2-5 business days.

Minimum Withdrawal - None listed.

Max Withdrawal - None listed.

Banking Options Available - Credit/Debit card, Neteller, Skrill (Moneybookers), Click2Pay, EcoCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - No answer
  • June 2015 - 3 hours 22 minutes
  • November 2014 - No Response
  • June 2014 - 2 hours 39 minutes
  • December 2013 - 1 hour 42 minutes
  • September 2013 - 50 minutes

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.


200% up to £500

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - ?xbonus
  • Blackjack - ?xbonus
  • Video Poker - ?xbonus
  • Table Poker - ?xbonus

Adjustments to ratings;

  • Maximum Bet Size (-1) - You are not allowed to wager more than 10% of the bonus amount while playing with a deposit bonus.

  • Awkward rules (-2) - You have to play a minimum of 10 different games with this bonus.

Game Weightings (already account for in Wagering Requirements)


Due to the history of promo abuse, players from the countries listed below, are not eligible for promotions: Poland, Lithuania, Hungary, Bulgaria, Colombia, Russia, Mexico, Ukraine, Croatia, India, Finland, Romania and Sweden

Software - 3/10

Tropica casino use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;



Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Slot House Edge - 10/10

Tropica casino do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points - 0/10

Tropica casino do not appear to offer any form of comp point program.

Licencing - 0/10

Tropica casino do not provide any details of their gambling license on their website.

The following countries are restricted from participation with Tropica casino; Afghanistan, Azerbaijan, Canada, Cayman Islands, Estonia, Guam, Hungary, Netherlands, Netherlands Antilles, Poland, South Africa and Singapore

Contact Details;

Phone : International: +599 433 8828
United Kingdom: 0808 234 7596

Affiliate Program - Refilliates.

Closing Thoughts

Tropica are part of a larger group of operators with a very questionably history. We'd strongly advise players to avoid all the operators in this group.

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