Review last updated – January 2013
We do NOT recommend playing with Vernons casino.
Owned by the Sportstech group – who also own Littlewoods Casino – Vernons was established in 1925 and is a highstreet name in the UK, being involved in many of the bigger sports events.
Only one of the 6 reviewers who work for this site regularly holds an account with Vernons Casino and they have held this account for less than a year, however 4 of our reviewers have held accounts with Littlewoods for many years. They report positive experiences with the Sportstech group.
Unfortunately Vernons Casino has several complaints posted at AskGamblers that went unanswered (see http://www.askgamblers.com/casino-complaints/vernons-casino-cheat-player-c822m, http://www.askgamblers.com/casino-complaints/vernons-casino-is-a-scam-free-20-bonus-c827, http://www.askgamblers.com/casino-complaints/vernons-casino-wont-pay-me-out-my-winnings-c863, http://www.askgamblers.com/casino-complaints/vernons-casino-is-a-scam-free-20-bonus-c827 and most recently www.askgamblers.com/casino-complaints/vernons-casino-sign-up-bonus-and-winnings-c1460) and others where the casino confiscated winnings due to very vague bonus abuse clauses (see; www.askgamblers.com/casino-complaints/vernons-casino-withdrawal-misinformation-c794, http://www.askgamblers.com/casino-complaints/vernons-casino-will-not-pay-out-c843). These issues revolve around the casino disliking the style of play that the players involved used, but being unwilling to clarify exactly what it is they don't like. As such it becomes impossible to define exactly what it is that these players have done that resulted in their winnings being confiscated, making it risky to play with this group.
Alongside this Vernon - who are not alone amongst Playtech Casinos for doing this - have developed a reputation amongst the playing community for being quicker to implement highly invasive security procedures such as asking for noterized identification which usually involves a charged appointment with a lawyer (see; http://www.casinomeister.com/forums/casino-complaints-non-bonus-issues/48953-vernons-casino-withholding-money.html). These documents are then forwarded to a company in the Phillipines. For UK customers the documents are sent to an address in Liverpool and then the casino forwards the documents on. While in some extreme circumstances there may be justification for invoking this level of invasive measure, enough reports of this happening with the Vernons group have now surfaced that is seems likely that if you win and they have any reason what-so-ever to suspect that you may be playing 'abusively' (though they won't clearly define what abusive play is), you could be asked to fork out for the costly certification (usually between £40-100 in the UK) followed by having your documents sent to a country that is not considered secure for this kind of data handling.
Payout Speed and Banking 2/10
All withdrawals have a 4 business day pending period. After the pending period using Neteller our review reports their withdrawal taking less than 24 hours.
Banking Options Available - Credit/Debit cards, Neteller and Skrill (Moneybookers)
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 7/10
Our reviewers reports positive experiences with Sportstech group.
Email Testing Record
- January 2013
- 1st email - No Response
- 2nd email - 10h 49min
Slots RTP 0/10
Vernons casino do not publish the house edge (RTP) figures for any or their slots games.
Software and Game selection 10/10
Vernons Casino use Playtech software. Check out our Playtech Software Review for more details.
Game selection is as follows;
Table Games – 10
Table Games – 26
Slots – 48
Slots – 96
Video Poker – 5
Video Poker – 15
Jackpots - 21
Jackpots - 44
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to £250.
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 40xbonus
- Blackjack - 200xbonus
- Roulette - 200xbonus
- Baccarat - 200xbonus
- Video Poker - 200xbonus
- Table Poker - 200xbonus
Adjustments to ratings;
- Bonuses on subsequent deposits (+1) - Second deposit bonus - 50% up to £500
Game Weightings (already account for in Wagering Requirements)
- Slots contribute 100%
- Bets on all other games contribute 20%, save for double options on slots and video poker games which do not contribute at all.
Comp Point Program 8/10
Vernons Casino use the standard Playtech comp point program - 1 point earned for every £10 wagered and 100 points = £1 - and improve the conversion rate as you move up the VIP ladder.
Licencing and Contact information 10/10
Vernons Casino are licensed by the Alderney Gambling Control Commission (AGCC - www.gamblingcontrol.org). We consider the AGCC to be amongst the best online gambling licensing authorities on the market at the moment – see our AGCC Information Page.
The following countries are restricted from participation with Vernons Casino - Afghanistan, Antigua and Barbuda, Brazil, Austria, Australia, Belgium, Bulgaria, Canada, China, Cuba, Cyprus, Czech Republic, Democratic Republic of Korea, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Japan, Kahnawake, Latvia, Libya, Macau, Myanmar, Netherlands, Netherlands Antilles, Norway, Pakistan, Poland, Portugal, Republic of Serbia, Russia, Singapore, South Korea, Spain, Sudan, Sweden, Switzerland, Syria, The Philippines, Turkey, UAE and the USA and its Territories
|Phone :||0800 0664 500|
|Fax :||0808 1203 480|
Submit a Complaint
Seizure of funds based on vague bonus abuse clauses are certainly the biggest concern regarding Vernons casino, but the seemingly frequent requests for notarized ID also offer a substantial barrier. As such we cannot recommend playing with Vernons casino until such time as it addresses these issue. If you have any issues with them however, we will be happy to try to assist you.