Review last updated – March 2013
Previously owned and operated by Richard Branson Virgin group, the Virgin Games brand has recently been bought over by the GameSys group and as such is now a member of a network of properties including Caesar’s casino (as in the online venue of the Caesar’s bricks and mortar properties) and some of the biggest bingo rooms currently in operation.
All six of the reviewers who work regularly for this site have held accounts with Virgin Casino for many years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion.
Neither Virgin casino nor any of the GameSys venues have any outstanding complaints at any of the major dispute mediation portals.
Payout Speed and Banking 10/10
Using Neteller all of our reviewers report withdrawal normally paid in approximately 12 hours but at most 24 hours.
Banking Options Available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Paypal and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
All our reviewers report very positive experiences with Virgin Casino customer services
Email Testing Record
- January 2013 - 1st email - 17 minutes
Slots RTP 0/10
Virgin Casino used publish the RTP of all their games but since the switch to GameSys no longer do so.
Software and Game selection 4/10
Virgin Casino formally used WagerWorks software but have now shifted over to GameSys. During this shift the vast majority of their game catalogue was dropped. Check out our GameSys Software Review.
Game selections are as follows;
Table Games – 8
Slots – 33
Video Poker – 1
To find out how our bonus ratings are calculated see Bonus Rating System.
200% up to £200.
Cashable - Can be withdrawn once the wagering requirement is complete.
- Slots - 40xbonus
- Roulette - 160xbonus
- Video Poker - 80xbonus
- Table Poker - 160xbonus
Adjustments to ratings;
Game Weightings (already account for in Wagering Requirements)
- Bingo games will contribute 100%
- Slots will contribute 5%
- Hi Low and All Video Poker Games will contribute 2.5%
- Classic Roulette, 3D Roulette, Pai Gow and Caribbean Stud 1.25%
- All Blackjack games, and Baccarat are excluded
Comp Point Program 4/10
Virgin Casino offer a unique comp point program – VPoints. Currently you can earn 1 VPoint for every £5 wagered on Bingo games or £20 wagered on slots games and 100 VPoints is worth £1.
Licencing and Contact information 5/10
Virgin casino are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from participation with Virgin Casino - United States, United States minor outlying islands
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Virgin casino have a long and well established reputation within the industry. The purchase of the brand by GameSys has seen a switch to what is for the time being an inferior software brand, totally gutted their game catalogue and seen them take a less transparent approach to the RTP figures of their slots games - not a great move overall, but hopefully many of these great features will return as time progresses.