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Fairness Reports

  • Complaint Report for 2014

    As part of our efforts to become compliant with new UKGC legislation regarding Alternative Dispute Resolution (ADR) services (we’re not yet accredited) it is incumbent upon us to produce an annual report summarising the activity of our mediation services. Below we’ve included a complete summary of all complaints closed during 2014. Some notes on the […]

  • Skybook cheating Video Poker (Amigotechs software)

    INDEX Analysis of the Main Game Analysis of the Double Feature Conclusion Skybook’s Response Amigotechs’ Response Did the player get their money back? Acknowledgements Player’s Hand History   In January this year we were contacted by a player with Skybook casino via our complaint service (you can see the complaint here – The player […]

  • GamesOS – Blackjack Switch Issue

    A couple of weeks ago I was approached, via a proxy for privacy reasons, by a player who had notices a fairly substantial issue at GamesOS casino which involved their Blackjack Switch games. Blackjack Switch is a Blackjack derivative designed by Geoff Hall that’s offered at a small number of online casinos and has been […]

  • FinSoft/Spielo G2/Dynamite Ideas – How the Regulators Reacted

    After the recent events that were uncovered at the CasinoMeister forum related to FinSoft/Spielo G2 software offering games that were unquestionably rigged, we felt that it’d be a good idea to have a separate article looking at and discussing the responses of the regulatory bodies involved. INDEX Summery of the issues United Kingdom Gambling Commission […]

  • Finsoft/Spielo G2/Dynamite Idea Rigged Games

    A thread started at CasinoMeister on 27/12/2012 (see threw light on some serious issues with the fairness of games offered by some of the biggest venues in the industry. This issue is serious enough that we are going to take an extended look at it now.   INDEX The Opening Gambit Betfred’s Response Statement […]

  • Win A Day/Slotsland Casino – Roulette issues

    If you’ve played any Roulette game at Win a Day or Slotsland casinos using only one wheel and have not been contacted by the casino, please contact us at to make arrangements for a refund. This only affects players using only one of the 5 available wheels. Recently we were approached by a player […]

  • Playtech Live Blackjack – A short study of card distributions

    Recently, at thread on the Wizard of Vegas site that made some worrying suggestions about the fairness of Playtech’s Live Dealer Blackjack game ( was brought to our attention. The opening poster in the thread asserts that they recorded a dramatic shortage of Aces over a 10 shoe random sample. Two important issues arise here; […]

  • SkillOnNet software – Non-random/Not Fair

    After receiving requests from a couple of casinos utilising SkillOnNet software for reviews we agreed and began our review procedures. During the discovery process (that’s where we research the casinos at various player resources to try and find out if any other players have been having difficulties) we came across this thread from 2009 on […]