Casinoluck – closing account while playing
Resolved - After some issues with verification, the player has complied and their account is open and funds available to withdraw.
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Hi, on Monday night I signed up to casinoluck.com and received a welcome bonus. I was playing for a couple hours maybe, then my game crashed, and it signed me out. I tried logging back in but it said account blocked. I then went on live chat who just told me to wait for security team to contact me. I asked for a contact number and was just ignored. This is very frustrating because I was up in money, and I don’t think if I was losing it would of happened… Anyway I emailed and emailed an received a reply yesterday saying the fraud team are looking into it, I haven’t broke any rules or terms and conditions so can’t understand why this would happen. It’s now been 3 days and no reply or explanation from the security team… have you heard of this happening from casinoluck?
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