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Dunder – Non payment of winnings

Ruling

Resolved - After submission of this complaint this player became non-responsive. As such we assume that the player managed to resolve this issue without our intervention.

Read our Dunder Casino Review.

Player's Complaint

I have won £2000 (which is not being disputed). They are not paying me as they have asked for photos of documentation. I have sent this through three times and constantly chased to no avail! The documentation that they have asked for is a photo of my bank card which I have provided. They claim that the images are unclear. I have explained that the bank card in question is really old and that some if the numbers have worn away. I feel that they are being deliberately obstructive and will not pay be my winnings.

Many thanks,

[EDIT]

Read the casino review

3 Responses

ThePOGG
Dec 11, 2016

Hi claire2016 - welcome to ThePOGG.com!

Before contacting the operator can I ask you to forward on the email containing the photo in question to webmaster@thepogg.com? This will allow me to review the photo and give advice if there's an obvious problem.

Thanks,

ThePOGG

ThePOGG
Dec 19, 2016

Hi claire2016,

I need you to comply with the above request before I can move this issue forward.

Thanks,

ThePOGG

ThePOGG
Jan 02, 2017

Hi claire2016,

If we haven't heard from you by Friday the 6th of January I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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