Go Wild – Jackpot not paid
Found for the Casino - GoWild casino have provided significant evidence demonstrating that someone has set up several accounts in this player's name. This is a breach of terms and conditions and without specific instruction to set up a further account we have no grounds on which to challenge the casino's decision.
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GoWild have refused to payout jackpot all requested documents have been provided as asked.
Several emails I received stating transaction was approved and was to be expected 3 to 5 working days. Final email received stating that the withdrawal will not be processed due to play fraud, multiple accounts. No prior withdrawals have ever been process.
Second account was only established after access to original account was denied. Second account was established from advice from casino staff. Access to the original account has never been accessed post opening of new account. I was informed by casino staff any previous accounts prior would be deleted/cancelled.
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