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Search found 3794 matches

by thePOGG
Sun Jul 14, 2019 2:51 pm
Forum: ThePOGG
Topic: MarsBet - Non-responsive
Replies: 1
Views: 2024

Re: MarsBet - Non-responsive

by thePOGG
Sun Jul 14, 2019 2:49 pm
Forum: ThePOGG
Topic: Roy Richie - closed without paying players
Replies: 0
Views: 26

Roy Richie - closed without paying players

Roy Richie have closed without paying players. Impacted players should contact the MGA who I understand to be taking action to try and recover funds.

https://thepogg.com/complaint/roy-richie-non-payment/

TP
by thePOGG
Sun Jul 14, 2019 2:35 pm
Forum: ThePOGG
Topic: BigBang - enforcing additional wagering
Replies: 0
Views: 19

BigBang - enforcing additional wagering

BigBang Casino have forced a player to complete an additional €2k in wagering that was not included in their terms and conditions to be allowed to withdraw. While we appreciate this was a technical error, punishing the player for their problem is not at all fair. BigBang Casino have been added to ou...
by thePOGG
Sun Jul 14, 2019 2:01 pm
Forum: ThePOGG
Topic: Mainstreet Group - Rogue dormancy policies
Replies: 1
Views: 2293

Re: Mainstreet Group - Rogue dormancy policies

This time the group appear to have failed to manage a self exclusion appropriately and were not prepare to allow a review of the communication history for verification:

https://thepogg.com/complaint/las-vegas-usa-self-exclusion/

TP
by thePOGG
Sun Jul 14, 2019 1:57 pm
Forum: ThePOGG
Topic: 1xBet non-responsive to complaints
Replies: 1
Views: 2042

Re: 1xBet non-responsive to complaints

Another property associated with 1xBet - 1xBit - this time failing to provide evidence to support their claims:

https://thepogg.com/complaint/1xbit-withheld-bonuses-for-no-reason/

TP
by thePOGG
Sun Jul 14, 2019 1:45 pm
Forum: ThePOGG
Topic: Alpha Interactive Solutions
Replies: 0
Views: 22

Alpha Interactive Solutions

Another complaint where an Alpha Interactive Solutions (Game Tech Group associated) property are applying a maximum win term to non-bonus play:

https://thepogg.com/complaint/spin-up-refuses-pay-4950-eu/

TP
by thePOGG
Sun Jul 14, 2019 1:38 pm
Forum: ThePOGG
Topic: Condor Malta - not responding to complaints
Replies: 0
Views: 22

Condor Malta - not responding to complaints

While we've never had a good relationship with this group, they have up till now always responded to complaints submitted to us. That seems to have stopped now. The issue seems to be a case from a UK player. They closed to the UK market, but didn't make any effort to close UK accounts. Player wins, ...
by thePOGG
Sun Jul 14, 2019 11:45 am
Forum: ThePOGG
Topic: Casino Reps - Request your reviews here
Replies: 241
Views: 121937

Re: Casino Reps - Request your reviews here

Some new Aspire Global operators. Usual terms issues here that would result in these operators being Not Recommended but the license holder uses our ADR service. We consider the benefit to players of being able to ask for our assistance resolving complaints to be far more significant that the detrim...

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