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Virtual group non-responsive to complaints

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thePOGG
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Posts: 3357
Joined: Thu Oct 18, 2012 1:17 pm

Virtual group non-responsive to complaints

Postby thePOGG » Mon Jan 09, 2017 8:39 pm

While the old Virtual group, now going under the names Ace Revenue and Gambling Wages, have been making some efforts to resolve complaints, the simple truth is that months are passing by, many complaints aren't receiving due attention and when we're requesting evidence we're not always getting it. There are a LOT of payment delay complaints ongoing with this group. Here's the oldest batch:

http://thepogg.com/complaint/palace-of- ... ithdrawal/
http://thepogg.com/complaint/planet-7-not-paying-out/
http://thepogg.com/complaint/planet7-no ... ithdrawal/
http://thepogg.com/complaint/ruby-slots ... d-payment/

Players should beware....

TP
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Stein
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Joined: Wed Nov 07, 2012 7:48 am

Re: Virtual group non-responsive to complaints

Postby Stein » Tue Jan 10, 2017 9:32 pm

There have recently been numerous complaints about their company from the affiliate side of things as well. But hey... What would Virtual Casino be without any complaints? :)
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thePOGG
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Posts: 3357
Joined: Thu Oct 18, 2012 1:17 pm

Re: Virtual group non-responsive to complaints

Postby thePOGG » Wed Jan 11, 2017 7:10 am

I couldn't speak for the aff side of things, nothing's come in to POGGWebmasters about them and I'm a little disconnected from the main affiliate forums at the moment due to other pressures.

However they have for the last several years apparently been trying to address all the issues of the past. I set a 3 years no issues before I'd even consider them. That would have been up at the end of 2016. But throughout 2016 there were loads of complaints at other sites about slow payment. To be fair most of these were getting addressed eventually, but I wasn't happy with it so left them at Not Recommended. At the end of 2016 I heard whispers that they'd been bought and at the same time our usually helpful rep became inconsistent. This reduction in communication could be due to the fact that I told them that they needed to get their payment issues sorted so we weren't getting loads of complaints before they status could be considered. Regardless, they're now essentially entirely non-communicative and this group are quickly rising to the point where their competing with the RealVegas group for 'Most Complained About Casino Group'.

TP
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Stein
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Joined: Wed Nov 07, 2012 7:48 am

Re: Virtual group non-responsive to complaints

Postby Stein » Fri Jan 13, 2017 6:07 pm

There has been a lot of discussion about missing and delayed payments at the AGD forum in December.

As far as their casinos are concerned, they used to generate countless complaints but then got their act somewhat together after UIGEA in 2006. I stopped playing with them after they did not honor a withdrawal in 2005.

If they are back to their old modus operandi now, I would not be surprised. However, if they are already up to the level of Real Vegas with complaints, something must be going very wrong. Perhaps they are planning to eventually shut down operations for good.

Cirrus / Virtual are just another mark in the terrible history of RTG. I really wonder how many millions the casinos of this software provider stole from customers (and affiliates) over the past two decades.

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