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ThePOGG Deposit Guarantee

Let us know with any issues with the site or if there's something we've missed.
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thePOGG
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ThePOGG Deposit Guarantee

Postby thePOGG » Fri Jul 05, 2013 1:08 pm

ThePOGG Deposit Guarantee largest.jpg


This week we've launched ThePOGG Deposit Guarantee.

For those who haven't noticed it on site, from this point on, when playing with those casinos that carry our ThePOGG Deposit Guarantee seal, if you've signed up through ThePOGG.com we will cover your deposits up to £500 in case of unfair fund confiscations.

To receive the seal the casino have to agree up front to fully discuss any and all player complaint submitted to ThePOGG.com. They also have to agree that any and all fund confiscations have to be justified by breaches of clear terms - i.e. no spirit of the bonus confiscations.

We will be using our complaints service to make assessments on whether casinos should be considered for the seal - i.e. where a casino we don't currently list approach the mediation process with and open and transparent attitude, this will obviously affect the timeframe they will be considered for the seal in.

As time goes on and the site's profitability rises, we do intend to extend the coverage we offer players, but for the time being we cannot define the time frame for this.

To find out more about ThePOGG Deposit Guarantee click here.

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Postby thePOGG » Tue Jul 23, 2013 5:10 pm

We have just added InterCasino their sister property VIP casino to the list of venues covered by ThePOGG Deposit Guarantee.

I'm sure, given their very positive approach to discussion of previous player complaints, that everyone here will be as happy as I am to welcome these casinos to our exclusive little club. There aren't many casinos I'd be willing to back financially, but these two are at the top of the tables!

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"Those who do not gamble do so betting that terrible things will eventually happen to those who do"
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rangledangle
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Postby rangledangle » Sat Sep 19, 2015 3:21 am

Hi, I am having trouble locating the deposit guarantee seal on casino red's website. Could thepogg please clarify whether nonexistence of this seal on the website will invalidate the deposit guarantee as per term two of the terms of the guarantee?
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Postby thePOGG » Sat Sep 19, 2015 7:40 am

Hi rangledangle,

That would depend on the specific circumstance. When you say "casino red's website" are you talking about Redbet? In that case the seal is there (about halfway down the homepage, on the left hand side, in the security and trust section).

TP
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Postby thePOGG » Sat Sep 19, 2015 9:49 am

*sigh* - rangledangle, I really hope I'm wrong about this and I apologise if I am, but I hope you're not a multi-accounter about to submit a complaint against Redbet.

I've just looked at my traffic stats for Redbet for this month and to say they're unusual would be a bit of an understatement.

Far higher than usual conversion, all but one sign-up from one geographic region, all making similar deposit sizes, all choosing a certain type of game. Only one winner in the group with a username l*******1.......

What I've got to work with above isn't enough to prove anything, but if this story plays out the way I think it will, Redbet will easily be able to fill in enough gaps.

TP
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"Those who do not gamble do so betting that terrible things will eventually happen to those who do"
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rangledangle
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Postby rangledangle » Sat Sep 19, 2015 11:40 am

no mate, not a multi accounter of any sort just a concerned aussie player, you are exactly right, thepogg seal is clearly visible halfway down the homepage and thus I am very happy that you helped me with this, not sure how I didn't notice this before. I am totally against any sort of multiaccounting and thus am grateful to thepogg for providing such a valuable service.

Thanks a lot for your help mate.
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Postby rangledangle » Sat Sep 19, 2015 11:59 am

redacted-----
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thePOGG
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Postby thePOGG » Sat Sep 19, 2015 2:25 pm

rangledangle wrote:no mate, not a multi accounter of any sort just a concerned aussie player, you are exactly right, thepogg seal is clearly visible halfway down the homepage and thus I am very happy that you helped me with this, not sure how I didn't notice this before. I am totally against any sort of multiaccounting and thus am grateful to thepogg for providing such a valuable service.

Thanks a lot for your help mate.


Glad to hear it - Australia wouldn't be the jurisdiction I was discussing. You have my apologies.

As a side note - your IP for the posts above showed the first posting coming from the relevant jurisdiction and the second coming from Australia. Hence my concern.

And I don't blame you for missing the seal, it's pretty small on the page.

TP
Auditing Service

Deposit Guarantee

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"Those who do not gamble do so betting that terrible things will eventually happen to those who do"
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aurc
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Re: ThePOGG Deposit Guarantee

Postby aurc » Thu Jul 14, 2016 5:46 pm

I deposit £1,000
I win £9,000
I withdraw the full £10,000
I make a new deposit of £5,000
Is this £5,000 covered by the deposit guarantee?
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Re: ThePOGG Deposit Guarantee

Postby thePOGG » Fri Jul 15, 2016 11:32 am

That would entirely depend on the circumstances. Who did you sign-up to? Did you sign-up through our links? If so did you email to confirm that you'd signed up through our links? And finally, as the name suggests, the "Deposit" is guaranteed, not the winnings. If you've met all the relevant criteria at the time and it's shown that you've been unfairly treated we would look to return winnings if possible as well, but we don't make a contractual commitment to doing so and this decision would be made on a case by case bases.

With the specific example you've given, the guaranteed part would be any funds that you've deposited that have not been returned to you. So, as you'd already received a payout of more than your total deposits the £5k would not be covered. However this would depend on the situation. The terms are general but the intent is to guarantee against unfair confiscations. So if on the £5k deposit you won and the operator confiscated based on a vague rule and on discussion with the operator there were no fraud related issues, they simply didn't like your play, in the first instance I'd insist that they returned your deposit anyway and if they refused to do that I would probably look to discount the previous withdrawals and honour the Deposit Guarantee based only on the last transaction.

Two further things that should be considered:

1) The Deposit Guarantee only contractually covers you up to £500 (at the moment). On a discretionary bases we may look to cover more if we felt it was appropriate, but £500 is the contractual limit.

2) While we don't contractually cover winnings, again on a case by case bases we do intend to refund unfairly confiscated winnings as well. We don't tie ourselves into that contractually because we're not (anywhere near) as well bankrolled as a casino, so a player hitting a big win and not getting paid could potentially wipe us out. However outside of the contract, we do want to ensure that DG covered players are paid what they're entitled to. The only instance to date that we've paid out on the DG, the player had already had their deposit returned by the operator and we paid the player's winnings. We didn't have to by the contract, but that's the spirit we're looking to achieve with our seal so we will where it's feasible to do so.

TP

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