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21Nova/William Hill Group - won't discuss complaints

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thePOGG
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21Nova/William Hill Group - won't discuss complaints

Post by thePOGG »

Much as stated above, this group of operators are refusing to engage in the discussion of any complaints with this service:

http://thepogg.com/complaint/21nova-is- ... -concerns/

As a side note, they are also incorrectly citing the Data Protection Act as the justification for this stance. The DPA does not prevent any operator from discussing a player complaint as long as they have the permission of the account holder to do so. If we receive this response in future we will be alerting the UKGC to this practice as it is factually incorrect.

TP

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thePOGG
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Re: 21Nova/William Hill Group - won't discuss complaints

Post by thePOGG »

Sticking to their policy, another complaint 21Nova won't discuss:

http://thepogg.com/complaint/21nova-is- ... -concerns/

TP

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thePOGG
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Re: 21Nova/William Hill Group - won't discuss complaints

Post by thePOGG »


User avatar
thePOGG
Senior Member
Posts: 3848
Joined: Thu Oct 18, 2012 1:17 pm

Re: 21Nova/William Hill Group - won't discuss complaints

Post by thePOGG »


User avatar
thePOGG
Senior Member
Posts: 3848
Joined: Thu Oct 18, 2012 1:17 pm

Re: 21Nova/William Hill Group - won't discuss complaints

Post by thePOGG »


Adrian
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Re: 21Nova/William Hill Group - won't discuss complaints

Post by Adrian »

21 Nova announced they will close their casino.

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thePOGG
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Re: 21Nova/William Hill Group - won't discuss complaints

Post by thePOGG »

Yeah I saw that yesterday and will update shortly. The bigger news on this front is that William Hill are paying a £6.2mil fine for Responsible Gambling and Anti-Money Laundering failures - http://www.gamblingcommission.gov.uk/ne ... ckage.aspx

TP

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thePOGG
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Posts: 3848
Joined: Thu Oct 18, 2012 1:17 pm

Re: 21Nova/William Hill Group - won't discuss complaints

Post by thePOGG »

William Hill non-responsive again:

https://thepogg.com/complaint/william-h ... -deposits/

TP

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