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What makes a Good Online Casino ? What are Your Likes and Dislikes ?

Talk about anything casino.
Bazilbrush
Junior Member
Posts: 27
Joined: Thu Dec 26, 2013 10:54 am

What makes a Good Online Casino ? What are Your Likes and Dislikes ?

Postby Bazilbrush » Thu Sep 03, 2015 6:37 am

Howdy Gamblin Comrades ,

Just thought I'd feedback to the community about what I think makes a good Casino
and what doesn't I figured I've been too enough so I might as well talk a little be good
to hear what others think too.

Likes :

Fast Cash Outs , Good Customer Services , Prompt Email Responses , Working Websites with "No-Errors Occuring" ,
Pending Periods that can be Flushed without being forced to wait , A good gambling jurisdiction some are just not worth
it too many problems in some and with no come back , Good Marketing and Casino Forum Reps , A Casino With a Good
Reputation based on player feedback , A Casino With a Simple Verification Process , Live Support , Phone Support ,
Weekend Cashout's if they take our money on weekends they can dam well pay us out too , no Maximum Cash outs ,
No Over the Top Betting Rules I mean its an RNG makes no difference, and plenty more.

Dislikes :

Poor Customer Service , Hidden Terms and Conditions , Sticky Bonuses , So called Bonuses where you wager first then
get the money added to the balance (absolute cop-out) , casinos located in questionable jurisdictions , slow pay out times ,
forced pending periods (absolute bs) , Web based casino's that have errors and slow loading times for games : heard a few
people saying lately that welcome bonuses as soon as they kick off make game errors occur (yes we are onto you) , predatory
terms and conditions , forced payment options e.g you must do a bank withdrawal because of whichever reason I mean if you
charge a fee any withdrawal option should be possible , and believe me there's more.
Bazilbrush
Junior Member
Posts: 27
Joined: Thu Dec 26, 2013 10:54 am

Postby Bazilbrush » Fri Sep 04, 2015 4:30 pm

Edit :

Likes +1 :

Should be Audited by E-Cogra or a Respected 3rd party Auditor .

Dislikes +1:

No RTP Reporting .
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thePOGG
Senior Member
Posts: 3450
Joined: Thu Oct 18, 2012 1:17 pm

Postby thePOGG » Sat Sep 05, 2015 10:48 am

Hey BB,

For me it all comes down to treatment of players. Most other things can be forgiven as long as they are keeping players as their #1 focus. Even a weak regulator can be overcome if the casino do the right thing by themselves.

Several other things on your list I'd disagree with:

Post wager bonuses - done right these are the best things that could happen to the industry. The vast majority of player complaints derive from upfront bonuses. All the complex wagering rules that get put in place are a direct response by the casinos to the fact that some player have worked out that they can actually gain an edge over the house using upfront bonuses. Remove that edge and all the complex rules go away. Alongside this, while the average player doesn't always realise this, post wager bonuses can actually offer them greater value for money.

For players who are looking to beat casinos, post-wager bonuses are a bad thing. For everyone else they're a good thing.

Player feedback - I'm always very wary of any site that allows "player reviews". This system is ripe for abuse and that's why we don't offer it here. A casino set up a few anonymous accounts and review themselves a few times to make things look good, then they stick the boot in to a few direct competitors and the whole system collapses. Alongside this, know the industry that has grown around affiliate sites, I can say that players should be aware that many of the "player reviews" they read in various places online are actually written by people paid by the affiliate site to write content for them to help boost their rankings with Google. A lot of the reviews that get posted the author doesn't even have an account with the casino. There are exceptions to this of course, but I'd always advise readers to be aware that user review sites aren't always what they appear.

Weekend Cashouts - I agree with largely, a good casino should be able to payout at the weekends. The only point I'd make is that accepting a deposit is an automated processes, the funds are just sent through, your banks/payment provider's already done their security checks. A cashout is a different creature entirely, often involving a security review to confirm that various bonus terms have been adhered to. My point is deposits and withdrawals are a bit of an apples to oranges comparison with one automated and the other requiring manpower.

RNGs and betting rules - I'm pretty sure you're a smart enough player to know that games running on an RNG doesn't preclude a smart player beating them, hence the bonus/betting rules.

Pending Periods - totally agree, this is a non-sense intended to frustrate the player into replaying the money back to the casino.

eCogra - Auditing companies yes, but I've been so impressed by what I've seen coming out of the eCogra stables on the dispute resolution front. That's a personal opinion and I'm sure there are other notable industry figures that would be emphatic in defence of this group, but I think they need some work.

TP
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Bazilbrush
Junior Member
Posts: 27
Joined: Thu Dec 26, 2013 10:54 am

Postby Bazilbrush » Sat Sep 05, 2015 8:20 pm

thePOGG wrote:Hey BB,

For me it all comes down to treatment of players. Most other things can be forgiven as long as they are keeping players as their #1 focus. Even a weak regulator can be overcome if the casino do the right thing by themselves.

Several other things on your list I'd disagree with:

Post wager bonuses - done right these are the best things that could happen to the industry. The vast majority of player complaints derive from upfront bonuses. All the complex wagering rules that get put in place are a direct response by the casinos to the fact that some player have worked out that they can actually gain an edge over the house using upfront bonuses. Remove that edge and all the complex rules go away. Alongside this, while the average player doesn't always realise this, post wager bonuses can actually offer them greater value for money.

For players who are looking to beat casinos, post-wager bonuses are a bad thing. For everyone else they're a good thing.

Player feedback - I'm always very wary of any site that allows "player reviews". This system is ripe for abuse and that's why we don't offer it here. A casino set up a few anonymous accounts and review themselves a few times to make things look good, then they stick the boot in to a few direct competitors and the whole system collapses. Alongside this, know the industry that has grown around affiliate sites, I can say that players should be aware that many of the "player reviews" they read in various places online are actually written by people paid by the affiliate site to write content for them to help boost their rankings with Google. A lot of the reviews that get posted the author doesn't even have an account with the casino. There are exceptions to this of course, but I'd always advise readers to be aware that user review sites aren't always what they appear.

Weekend Cashouts - I agree with largely, a good casino should be able to payout at the weekends. The only point I'd make is that accepting a deposit is an automated processes, the funds are just sent through, your banks/payment provider's already done their security checks. A cashout is a different creature entirely, often involving a security review to confirm that various bonus terms have been adhered to. My point is deposits and withdrawals are a bit of an apples to oranges comparison with one automated and the other requiring manpower.

RNGs and betting rules - I'm pretty sure you're a smart enough player to know that games running on an RNG doesn't preclude a smart player beating them, hence the bonus/betting rules.

Pending Periods - totally agree, this is a non-sense intended to frustrate the player into replaying the money back to the casino.

eCogra - Auditing companies yes, but I've been so impressed by what I've seen coming out of the eCogra stables on the dispute resolution front. That's a personal opinion and I'm sure there are other notable industry figures that would be emphatic in defence of this group, but I think they need some work.

TP


Pogg ,

Put it this way because of the changes in a lot of terms and conditions I haven't touched a bonus main thing that's
put me off is restricted games cant stand blackjack and the wheel not my cup of tea I find it easier these days just
to roll without mickey mouse on board.
As far as player feedback goes I think it's very informative if you go right through the feedback and also view the
complaints ...in Particular how they were handled and the result.

For instance when I screen a new casino ill bring up my radar's lcb , askgamblers , and you my bro http://www.thepogg.com
and ill go right through all the details and also ill use google as well looking for dirt and gold about the place ..then ill
hit live support brush up on em and get a feel for em ..and if it feels right ill roll the dice...has to feel right and as much
information as can be gathered is handy especially when your like me throwing away thousands and I'm winning not many do
for instance this latest crap about mega moolah 2.5k later I think the illusion is over might stick to the tournaments for a while.

Far as I'm concerned in the wild west you either become savy real quick or be prepared to become an instant beggar I'm sure many
would agree silently .

-Baz
Deluxe77mobi
Posts: 3
Joined: Thu Oct 01, 2015 6:00 am

Postby Deluxe77mobi » Tue Dec 01, 2015 7:18 am

There are several factors that go into creating and sustaining a good online casino. The most important thing with an online casino is that it holds a license.
Thug Life 4 Me
Junior Member
Posts: 1
Joined: Tue Aug 23, 2016 10:54 am

Re: What makes a Good Online Casino ? What are Your Likes and Dislikes ?

Postby Thug Life 4 Me » Tue Aug 23, 2016 11:04 am

Getting my salary monthly from work means that any casino which will process withdrawals over the weekend are pretty good for me, I know it can still take a few days to arrive to my bank but seen as i work in the week and usually play a few slots over the weekend there's nothing worse than have to wait for Monday to get the process even started for my withdrawal. A wide variety of slots are also a bonus for me seen as i usually just go and play whatever tickles my fancy rather than looking into any of the details about particular slots. I am new here i just came across this site while looking around about a new casino that emailed me and i thought i would sign up so this thread has made me really think about different aspects that can contribute to making a good casino which i never really thought of before.
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timmy19733
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Posts: 14
Joined: Thu Jul 14, 2016 3:36 pm
Location: Amsterdam

Re: What makes a Good Online Casino ? What are Your Likes and Dislikes ?

Postby timmy19733 » Sat Sep 03, 2016 5:39 pm

For me it is basically the same for every person or organization I deal with. The butcher, the waiter, the cab driver and also the online casino employee: treat me nicely. I have seen quite a few nice statements on this.

At a car garage in London there was a sign above the door that said: "price depends on customer's attitude".

And of course this one: "Don't confuse my personality with my attitude. My personality is who I am, my attitude depends on who you are."

So definitely how I am treated by the casino goes first.
wibbsy
Junior Member
Posts: 2
Joined: Wed Sep 14, 2016 6:48 am

Re:

Postby wibbsy » Fri Sep 16, 2016 2:41 pm

Deluxe77mobi wrote:There are several factors that go into creating and sustaining a good online casino. The most important thing with an online casino is that it holds a license.


And a reputable one at that: UK, Gibraltar, Malta, New Jersey etc...

Beyond that, speed of payouts (especially big wins). Selection of games on both mobile and desktop i.e no just MGS or Playtech. And UI is always going to be king.
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thePOGG
Senior Member
Posts: 3450
Joined: Thu Oct 18, 2012 1:17 pm

Re: Re:

Postby thePOGG » Sat Sep 17, 2016 2:04 pm

wibbsy wrote:
And a reputable one at that: UK, Gibraltar, Malta, New Jersey etc...



Personally I wouldn't consider Gibraltar particularly reputable. My over riding impression of them is as basically a mouth piece for the powerful operators that have set up shop there.

I'd also say that New Jersey allowed only a few operators through the door and it's the same ones that Gibraltar focus on. They've got to be better than the rogues that function unlicensed in the US market, but I wouldn't recommend them to anyone with a choice.

TP
Adrian
Member
Posts: 48
Joined: Tue May 05, 2015 6:03 pm

Re: What makes a Good Online Casino ? What are Your Likes and Dislikes ?

Postby Adrian » Sun Sep 18, 2016 4:32 pm

To me an online casino should be licensed in your own jurisdiction. UK license for example, it's less worth, when you're for example not residing in the UK.

Besides that:
- terms & conditions must be fair, transparent and not changed all the time.
- helpdesk must be available and helpful
- fast & hassle-free payouts
- no payout limits
- ownership must be clear.

And i like realistic casinos. I do not like brands that on the one side promises bonuses and on the other site are rogue or have crap terms, just becuase they are underfunded.

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