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is using a deposit bonus when you have funds a good reason to close account

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john890
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Posts: 2
Joined: Fri Nov 18, 2016 2:44 pm

is using a deposit bonus when you have funds a good reason to close account

Postby john890 » Fri Nov 18, 2016 2:49 pm

Had a balance of over £500 when i noticed a message in my inbox for £50 deposit match thought what the hell and did it, later on with my balance down to £360 i decided to wihdraw only to later hear my account is being closed for bonus abuse and all funds taken.
Is this allowed?.
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thePOGG
Senior Member
Posts: 3508
Joined: Thu Oct 18, 2012 1:17 pm

Re: is using a deposit bonus when you have funds a good reason to close account

Postby thePOGG » Fri Nov 18, 2016 9:03 pm

Hi john890 - welcome to ThePOGG.com!

I'm afraid I'd need a lot more information than you've provided to give any valid opinion on this issue. As you're issue is of a complaint nature you'll need to use our on site complaint service (i.e. not the forum).

If you'd like me to take a closer look, feel free to submit a complaint :)

TP
john890
Junior Member
Posts: 2
Joined: Fri Nov 18, 2016 2:44 pm

Re: is using a deposit bonus when you have funds a good reason to close account

Postby john890 » Fri Nov 18, 2016 9:39 pm

Many thanks for the reply, sorry i just wanted to know if you feel i have the basis of a complaint before actually making one.
I have had funds confiscated for taken a bonus when i already funds in my account, to me it seems grossly unfair but maybe it is normal?.
But then again why offer a bonus if it cant be used, feels like entrapment to me.
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thePOGG
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Joined: Thu Oct 18, 2012 1:17 pm

Re: is using a deposit bonus when you have funds a good reason to close account

Postby thePOGG » Sat Nov 19, 2016 9:46 am

Hi john890,

It completely depends on what the terms of the bonus, and any bonuses that may already have been in your account, were. That's why I'm saying that I'd need more information ;)

TP
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Stein
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Posts: 81
Joined: Wed Nov 07, 2012 7:48 am

Re: is using a deposit bonus when you have funds a good reason to close account

Postby Stein » Sat Nov 19, 2016 4:00 pm

@john890: An answer to your question depends on various factors, particularly the bonus and casino t&c. File a complaint if you feel that you have been treated unfairly by the operator and I am sure POGG will look into it.

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