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BetSocial - non-responsive and no payments

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thePOGG
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BetSocial - non-responsive and no payments

Postby thePOGG » Thu Oct 13, 2016 9:51 am

Max over at CasinoMeister has just posted a warning about BetSocial. Apparently they've been non-responsive to player complaints and appear not to be making any serious efforts to rectify significant payment delay issues. Read the warning here - http://www.casinomeister.com/forums/casinomeister-warnings/75724-betsocial-totalesoft-unresponsive-players-unpaid.html

TP
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betsocial
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Location: Malta

Re: BetSocial - non-responsive and no payments

Postby betsocial » Sat Dec 09, 2017 6:08 am

Betsocial, has now had a total upgrade and has been relaunched with a vastly improved sportsbook and games engine. Betsocial is now licensed in Malta & Curacao, any previous outstanding payment issues were all paid in full and resolved. All player and affiliate accounts have been migrated over to the new platform and funded. All previous affiliate-referred players are migrated and tracked on the new system. All affiliates should find their new links in the affiliate system and replace their old links on their sites.

We appreciate your patience, we now have a platform where we can scale-up, improve our customer relations and provide a better service. The new interface is far better and the odds load lightning fast.

Please contact us if you have any questions about your account & migration to the new system. We do hope that you enjoy the new site and will be able to update the review here at The Pogg.
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thePOGG
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Re: BetSocial - non-responsive and no payments

Postby thePOGG » Sat Dec 09, 2017 3:00 pm

Hi betsocial,

Before we would update a review here there'd have to be some, well, relevant changes. That's perhaps slightly unfair - I see that that problem dormancy term has been removed and have updated our review to reflect that, but I have also spoken to the team at CasinoMeister where BetSocial has both a Warning out against them (https://www.casinomeister.com/forums/casinomeister-warnings/75724-betsocial-totalesoft-unresponsive-players-unpaid.html) for non-responsiveness to complaints and won the Worst Casino Manager of 2016 award (https://www.casinomeister.com/casino-awards/year-2016/worst-casino-manager-of-2016/) and the feedback I got was, being diplomatic, less than glowing.

The blame everything on the provider angle isn't one that's going to fly particularly well here. Simply put, BetSocial were the ones responsible for choosing that provider in the first instance. If players then started experiencing issue that were a result of the provider's malpractice, BetSocial at the very least should have been at the forefront of the discussion about those issue fighting to get their players treated fairly. Instead what seems to have happened is that the players became a casualty of your tug of war with said provider and the BetSocial team's only action was to try and divert involved parties to the provider.

I speak with Max at CasinoMeister on a near daily basis. When he informs me that CasinoMeister consider the player issues satisfactorily resolved we'll consider a change in status for BetSocial. Until that time we consider the historic issues live and relevant.

And while I do appreciate you emailing to apologies for posting links (yes we do consider this very spammy) I notice that you didn't make any efforts to remove those links in either your posts or signature. They've been removed now.

ThePOGG
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betsocial
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Re: BetSocial - non-responsive and no payments

Postby betsocial » Sat Apr 28, 2018 3:37 pm

[EDIT]
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betsocial
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Re: BetSocial - non-responsive and no payments

Postby betsocial » Sat Apr 28, 2018 4:03 pm

[EDIT]
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betsocial
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Re: BetSocial - non-responsive and no payments

Postby betsocial » Sat Apr 28, 2018 4:18 pm

[EDIT]
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thePOGG
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Re: BetSocial - non-responsive and no payments

Postby thePOGG » Sat Apr 28, 2018 5:41 pm

[EDIT]
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thePOGG
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Re: BetSocial - non-responsive and no payments

Postby thePOGG » Sun Apr 29, 2018 12:48 pm

[EDIT]
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betsocial
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Re: BetSocial - non-responsive and no payments

Postby betsocial » Mon May 07, 2018 2:32 am

Dear Duncan,

I want to apologise to yourself and to Max from Casinomeister for my ugly behaviour in this exchange. I allowed my frustrations to take over with regard to the brand that I care so much about. I had initially sought out a communication with the hope to seek endorsement from both Casinomeister and the Pogg. And of course I was very upset by the Casino Manager 2016 award that I received when I felt that there had been some pretty poor behaviour from casinos that year.

Then, in my frustration that the player in question felt, quite rightly that he wanted to maintain his privacy, I was upset that the outstanding public player issue was never resolved.

Having initially wanted to be endorsed by both CM and the POGG. Both sites that I admire enormousely, the worst path imaginable to me ensued. I allowed my frustrations to boil over and like you say, from that dialogue alone I would deserve to be Worst Casino manager for this year and probably the next. It is no way whatsoever for an ambassador for a casino to behave and in future I will allow others to manage relationships between any potential partners and our brand.

I want to make a public apology to Max from CM, I only wish that the process had been resolved sooner in a way that had suited us, but of course we can never expect these things. Having wanted to gain an excellent reputation for the site that I care so much about I ended up making a complete fool of myself in public.

I am particularly upset for our staff and partners who have put so much effort in upgrading our site and creating an experience that we felt our new customers deserved. I let our brand down with my diatribe and took the shine of the efforts of our staff, and let them down badly.

I sincerely apologise and hope that you can find it in yourself to forgive me, perhaps not today but one day when the shame passes on.

Personally, of course I would love to be able to erase my comments and start again, but that is not my privilege to have. Your site is excellent and your reviews our fair, which is why I admire it so much and sought your endorsement - instead I couldn't have failed our brand and staff more.

I do hope that you will be able to consider looking at our site in a fair light for our staff and partners who have put so much in. As for me, I will take a backseat in online dialogue and leave it to those who know how to speak with people with the respect and politeness that they deserve.

Once again apologies,

Daniel
Betsocial
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thePOGG
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Re: BetSocial - non-responsive and no payments

Postby thePOGG » Mon May 07, 2018 7:54 am

Hi Daniel,

While I'm obviously not going to endorse the previous comments made, everyone can have a bad day. It takes a big person to realise when they've handled something poorly and a bigger person still to acknowledge and apologise for that error.

I personally don't engage in social media a lot and one of the main reasons is that I don't want a permanent electronic record of every time I slip up. As such, as a goodwill gesture, I've taken the decision to remove all content related to this issue.

With regard to the complaint issue, I am going to direct you back to CM, but I'd also encourage you to speak to the player again. They do not need to say anything publicly. Dropping Max an email to say the issue's resolved will generally be enough for Max to mark the previous warning up as no longer relevant. Let us know if you're having issues with this.

TP

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