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This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Fast withdrawals.

– Fast response to email support request.

– Non-cooperative with the management of player complaints.

– No effective regulation. Licensed in name only.


City Club Casino Review

Review last updated - July 2017

OVERVIEW | 5.32/10


Part of the AffEurope group, the CityClub Casino team also run CityTower casino and Crown Europe casino.

TRUSTWORTHINESS | 0/10


Only one of the six reviewers who work for this site regularly holds an account with City Club Casino and this was opened within the last year. They report positive experiences with City Club Casino customer services.

The AffEurope group have a series of player complaints posted at Ask Gamblers that received no response. Having discussed this with them, they now have a policy of not responding on Ask Gamblers due to the public nature of the complaint system.

In one notable complaint the casino have enforced a max cashout rule that applied to the initial bonus the player received. However as the wagering had been completed, a withdrawal made and then reversed, the $6k the player initially withdrew should probably be considered a fresh deposit and as such should not have carried any max cash out. As the max cash out for the bonus was $6k and that was the amount that the player initially withdrew, upon the reverse withdrawal the player was essentially placed in a no win situation where they would be allowed to lose the money back, but not win any more than the reversed withdrawal.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

Alongside this the AffEurope brand, after receiving extensive criticism for their handling of the hacking issues, chose to close their affiliate program while keeping all their casino brands open. This meant that they reneged on paying all of their business partners the contractually due commission that they were owed for traffic sent to the AffEurope brands. This is clear cut unethical behaviour and an unquestionable breach of contract.

City Club restrict the maximum withdrawal for their progressive jackpots.

For references see AffEurope Group Player Issues

You can see the latest updates to City Club casino's terms and conditions here. Due to the design of the City Club website we can only monitor some of their pages.

BONUSES | 6 / 10


400% up to $600
Max Bonus 600
Min Deposit 20
Max Bet 20%xb
Type Sticky
Wagering 20x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The City Club Welcome bonus currently consists of a bonus of 400% up to $600.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet when playing with this bonus is 20% of the deposit.

The maximum allowed win when playing with this bonus is 10xdeposit.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Exclusions:

  • All games other than non-progressive slots

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 400% up to $600
Try another casino
Value to Player for:
$9.71
Bonus Value
low roller
low
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 24h | 10 / 10


Using Neteller our reviewers report withdrawals paid within 24 hours from City Club casino after security verification was completed.

Minimum Withdrawal - None Listed

Maximum Withdrawal - $10k/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, PaySafeCard, Citadel, Neosurf, Multibanco, Eps, Boleto Bancario, eWire, Euteller, eKonto, Moneta, EcoCard, Entropay, Giropay, iDeal, Nets, Nordea, Poli, Przelewy24, Sofort, Ticket Premium, UKash, Bank Wire, Webmoney and Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


City Club casino uses Playtech software for their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 29

Slots – 111

Video Poker – 15

Jackpots - 50

Customer Service | 10 / 10


Our reviewers report positive experiences with City Club casino.

Email Testing Record

  • December 2016 - 1 minute
  • June 2015 - No response
  • November 2014 - 9 minutes
  • June 2014 - 1 hour 7 minutes
  • December 2013 - 5 hours 5 minutes
  • June 2013 - 4 hours 15 minutes
  • January 2013 - 1st email - 3 hours 28 minutes

Licensing | 2 / 10


CityClub hold the following gambling licenses :

  • Curacao eGaming - CityClub casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with City Club - Netherlands Antilles, Hong Kong, Israel, Cyprus, Estonia, Bulgaria and The United States of America

Contact Information;

Email : [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone :+44 203 1500331
Address :City Club Casino Ltd.
Sea gate N.V.
Kaya W.F.G. Mensing 27
Curaçao
Netherlands Antilles

Restricted Countries


Players from United States NOT accepted.

City Club does not accept players from the following countries: Bulgaria, Cyprus, Estonia, Hong Kong, Israel, Netherlands Antilles, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


City Club casino publish the House Edge/RTP figures for all of their slots games.

Comp Points


City Club casino do run a comp point program and while the specifics appear different to the standard Playtech comp point program the value to the player works out exactly the same. You earn 4 points for every £1 wagered and 4000 comp points can be converted into £1.

Closing Thoughts


Not engaging with dispute mediation and showing no ethical integrity what-so-ever about who they work with - the AffEurope casinos aren't a good choice for players.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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