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Malta Gaming Authority Review

8

Top rated casinos regulated by Malta Gaming Authority

All British

Slotty Vegas

Whitebet

Overview

The Malta Gaming Authority (MGA) is a European regulatory body set up on the small island of Malta south of Italy. In late 2014/early 2015 the Malta Lottery and Gaming Authority rebranded to the Malta Gaming Authority.

The Malta Gaming Authority has historically been slow to respond to player complaints. Having assisted many players in the submission and management of various issues this is something that we can attest to. However, having spoken with representatives of the MGA in early 2015 we have been assured that additional staff have been taken on to supplement the existing complaints management team and a live chat facility has been added to allow for direct communication with players. To our knowledge they are the first regulatory authority to take this step and this is a huge move forward in terms of player support.

It should be noted that even during the periods where the (former) LGA were slow to respond, they were amongst the more helpful of the regulatory bodies when you take into consideration some of the completely unresponsive bodies out there. As a standard our experiences have been that they have always eventually responded to player complaint and we can say with certainty that they have found in favour of players on numerous occasions.

One of our reviewing team has taken a complaint to the Lotteries and Gaming Authority, had their complaint against the casino in question upheld and successfully received the full payment from said casino.

The MGA are also highly considered by the UKGC. One of the stipulations within the UKGC license (only casinos holding a UKGC license are legally allowed to accept players from the UK) is for the licensee to have a designated ‘Dispute Mediator’. While the UKGC does not undertake the investigation of player issue themselves, they do allow their operators to designate the MGA as their mediator of choice.

If you have an issue with an MGA regulated casino please bring this to our mediation service in the first instance and if the issue cannot be resolved via direct communication with the operator involved, we will be happy to assist you in submission of a complaint to the MGA.

Contact Details;

Website – http://www.mga.org.mt/

Email – support.mga@mga.org.mt

Telephone – +356 2546 9191/+356 2546 9000

Fax – +356 2144 6950

Address: Malta Gaming Authority

Suite 1, Level 3

TG Complex

Brewery Street

Mriehel, Birkirkara

BKR 3000

Malta