September 13th 2021
BetBlocker, in partnership with casino network L&L Europe, today launch their new Dutch language app. This collaboration was announced in May this year and means that BetBlocker will now be able to offer a full native Dutch language service. This included the app on all available platforms alongside the BetBlocker website and full user technical support where any issues are encountered.
L&L Europe have provided funding to facilitate the translation of the BetBlocker service so that the charity can better support Dutch user. Alongside translating the tool itself, the L&L Europe team will be providing ongoing support translating communications both to and from Dutch users.
BetBlocker, the UK registered charity, is the only free provider of blocking software within the online gambling market. The app helps users manage their gambling by offering both a continuous block, for those users who feel that they need to limit their gambling completely, and by offering a calendaring service, allowing users to limit their access to remote gambling in advance, to control periods of known vulnerability.
Offering the BetBlocker app in other languages is a logical step forward for the responsible gambling tool. The vast majority of online gambling operators function in multiple language markets. This means that for most markets BetBlocker already restricts the vast majority of gambling operators, making the service useful for users of any nationality. However, providing native language technical support would be very expensive for a small charity like BetBlocker and without localised user support not everyone will be able to fully engage with the service.
Duncan Garvie, founder and Trustee for the charity, had this to say:
“Offering BetBlocker in other languages has been a working objective for the service for a number of years now. However, for a small charity it was unachievable to hire in support staff for each different language.
Partnering with L&L Europe offered a solution to obstacle, reducing BetBlocker’s need to find significant additional funding sources whilst allowing us to support an entirely new population of vulnerable players. It also offers the L&L Europe team not only an opportunity to demonstrate their commitment to responsible gambling, but gives their team first-hand experience working with a responsible gambling charity managing user support requests.
It is our hope that L&L Europe will be the first of many partnerships of this nature that will allow BetBlocker to expand the languages that the service can be offered in, and we are very grateful to L&L Europe for showing the faith in the service to come on board with this piolet project.”
Jan Wienk, Marketing Manager and Head of Product Development for L&L Europe added:
“How a simple question like: “Is there a gambling block application available in the Dutch language?” results in such an amazing and well executed project! Extremely proud to be collaborating with Betblocker & “Pas op met Gamen en Gokken” founder Feite Hofman. An online casino operator has a duty of care, and this project completion shows we have. This truly shows we’re not only compliant within the field of responsible gambling, but we also take the extra step. “
BetBlocker is a free tool to help players control their gambling. The app can be installed on multiple devices (mobile, tablet, computer, and laptop) where players can block themselves from accessing over 13k gambling sites.
About L&L Europe:
L&L Europe is an award-winning casino operator. Currently operating 9 casinos and licensed by the Malta Gaming Authority, United Kingdom Gambling Commission and the Swedish Spelinspektionen. L&L Europe has won various awards including “Best casino group 2019 and 2020” by CasinoMeister.
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