Gambling Federation Software Blacklist
Properties covered by this Blacklisting
External resources for more information
- See Below
This warning covers every casino using Gambling Federation software. We’ve listed all known casinos at the bottom of this page.
Gambling Federation are a software provider that have been associated with 54 different casinos that we are aware of. Unlike other casinos that in general lease their software from a software provider, we know that all Gambling Federation casinos are run by the software provider as all list their customer services email address as the same [email protected] address.
We have been forced to add all Gambling Federation casinos to the blacklist after one of the reviewers who works for this site was asked to review Online Casino Fever and experienced rogue behaviour and exceptionally poor service. After signing up and completing the wagering requirement for Online Casino Fever’s sign-up bonus, our reviewer contacted customer service via the email address above to confirm that the wagering requirement was indeed complete. After several weeks the casino responded saying that there was still £10k of wagering to complete. Knowing this was incorrect but looking to avoid hassel our reviewer decided to complete the additional wagering – twice over in fact – and then attempted to make a withdrawal only to find that their balance was still locked. They once again contacted Online Casino Fever’s email support to be met yet again with multiple weeks of delays before any response was issued. Once again the casino support team insisted that wager was not complete, at which point our reviewer pointed out the amount of wagering that they had engaged in since the last email communication was enough to have completed the full wagering requirement for the bonus. This was met several weeks later with word for word the same email response as had been initially sent. Two follow up emails after this received no response.
This instance shows that firstly Gambling Federation do not have the staff on hand to deal with customer services issues. Weeks passing between emailing customer services and receiving a response is far far from acceptable. Secondly their customer service staff either do not know the terms and conditions – which would be a huge negative – or they were maliciously manipulating a situation in an attempt to turn a winning player into a losing one.
Of course this could just come down to a misunderstanding of the terms and conditions, however if this is the case they should still be blacklisted for poor response times and failing to engage in productive communication with a customer that was experiencing issues with one of their casinos.
Gambling Federation casinos have also been involved in the distribution of malicious software with their download platform. For further information see the resources above.