OVERALL VERDICT
4.46/10

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OVERALL VERDICT

4.46/10

PAYOUT SPEED

8/10

Customer Service

10/10

Bonuses

2/10

Software

10/10

Licensing

2/10

AFFILIATE PROGRAM

1 Ace Club Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

There are no recommended casinos to your country to display.

– Fast response to email support request.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

1 Ace Club Casino Review

Name: 1 Ace Club Casino Review
Item: 1 Ace Club
Rating: 4.46
Author: ThePOGG

Review last updated - November 2014

OVERVIEW | 4.46/10

1 Ace Club casino appear to have closed.

1 Ace Club - sister casino to the recently defunct 1 King casino - are associated with the CyberNeedle N.V. group.

TRUSTWORTHINESS | 1/10

Only one of the six reviews who work regularly for this site holds an account with Lucky Hill and that was opened for testing purposes. They report positive experiences.

1King casino posted the exact same closure message at the exact same time as Lucky Hill casino and stated the same date of closure. This is a very strong indicator that 1King and and their sister property 1AceClub casino are owned by the same group as Lucky Hill casino - CyberNeedle N.V.

CyberNeedle N.V. operates Grand Wild, Heavy Chips and Casino Lucky Win. This group were unresponsive when we took a game fairness issue to them and as such are Not Recommended to play with. See the following page for further details - https://thepogg.com/gamesos-blackjack-switch-issue/.

The CyberNeedle group have been unresponsive to player complaints.

For references see CyberNeedle Group Player Issues

We can only monitor some of the terms at 1 Ace Club casino.

BONUSES | 2 / 10

1 Ace Club Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 3 days | 8 / 10

Our review reports Lucky Hill casino paying withdrawals within 3 days.

Minimum withdrawal – None listed.

Maximum withdrawal – Maximum win per day is €100000, not max withdrawal listed.

Banking options available - Credit/Debit card, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Moneta.ru

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

1 Ace Club casino use Playtech software for both their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Instant
Table Games – 35	Table Games – 24
Slots – 103	Slots – 68
Video Poker – 15	Video Poker – 14
Jackpots - 51	Jackpots - 20

Customer Service | 10 / 10

Email Testing Record

November 2014 - 1 hour 18 minutes
June 2014 - 6 minutes
December 2013 - 50 minutes
October 2013 - 8 hours 17 minutes

Licensing | 2 / 10

1AceClub hold the following gambling licenses :

Curacao eGaming - 1AceClub are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 1 Ace Club casino – USA

Contact Information;

Email :	[email protected]
Phone :	UK Toll free +448000662412

Restricted Countries

Players from United States NOT accepted.

1 Ace Club does not accept players from the following countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

1 Ace Club casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

1 Ace Club casino appear to offer the standard Playtech comp point program with £10 wagered accruing 1 comp point and 100 comp points exchanging for £1.

Closing Thoughts

1 Ace Club casino are part of a group that couldn't spare the time to discuss software fairness issues when they arose - not what we look for when choosing casinos.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

1 King