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4.70

1 Ace Club Status: Closed

1 Ace Club Casino

Overview

Review last updated – November 2014

1 Ace Club casino appear to have closed.

1 Ace Club – sister casino to the recently defunct 1 King casino – are associated with the CyberNeedle N.V. group.

Trustworthiness

 - 1 / 10

Only one of the six reviews who work regularly for this site holds an account with Lucky Hill and that was opened for testing purposes. They report positive experiences.

1King casino posted the exact same closure message at the exact same time as Lucky Hill casino and stated the same date of closure. This is a very strong indicator that 1King and and their sister property 1AceClub casino are owned by the same group as Lucky Hill casino - CyberNeedle N.V.

CyberNeedle N.V. operates Grand Wild, Heavy Chips and Casino Lucky Win. This group were unresponsive when we took a game fairness issue to them and as such are Not Recommended to play with. See the following page for further details - https://thepogg.com/gamesos-blackjack-switch-issue/.

The CyberNeedle group have been unresponsive to player complaints.

For references see CyberNeedle Group Player Issues

We can only monitor some of the terms at 1 Ace Club casino.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €300.

Sticky - Can never be withdrawn. After you complete the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 40xbonus
  • Blackjack - 200xbonus
  • Roulette - 160xbonus
  • Baccarat - 200xbonus
  • Video Poker - 200xbonus
  • Table Poker - 160xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Cards War 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • All other games 100%

Notes



Payout Speed: 3 days

 - 8 / 10

Our review reports Lucky Hill casino paying withdrawals within 3 days.

Minimum withdrawal – None listed.

Maximum withdrawal – Maximum win per day is €100000, not max withdrawal listed.

Banking options available - Credit/Debit card, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Moneta.ru

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

1 Ace Club casino use Playtech software for both their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Instant

Table Games – 35

Table Games – 24

Slots – 103

Slots – 68

Video Poker – 15

Video Poker – 14

Jackpots - 51

Jackpots - 20

Customer Service

 - 10 / 10

Email Testing Record

  • November 2014 - 1 hour 18 minutes
  • June 2014 - 6 minutes
  • December 2013 - 50 minutes
  • October 2013 - 8 hours 17 minutes

Licensing

 - 2 / 10

1AceClub hold the following gambling licenses :

  • Curacao eGaming - 1AceClub are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 1 Ace Club casino – USA

Contact Information;

Email : customerservice@1aceclub.com
Phone : UK Toll free +448000662412

Restricted Countries

1 Ace Club does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

1 Ace Club casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

1 Ace Club casino appear to offer the standard Playtech comp point program with £10 wagered accruing 1 comp point and 100 comp points exchanging for £1.

Closing Thoughts

1 Ace Club casino are part of a group that couldn't spare the time to discuss software fairness issues when they arose - not what we look for when choosing casinos.

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