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3.05

1 Live Status: Closed

1 Live Casino

Overview

Review last updated – October 2016

1Live casino are part of the Live Casino Partners group. This group has enforced vague terms and conditions to justify confiscation of winnings from players.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with 1Live casino.

The Live Casino partners group have been involved in multiple instances of confiscation of player winnings due to vague accusations of "bonus abuse" despite the players in question having violated no specific terms.

Alongside this we are aware of a case where the casino confiscated winnings derived from non-bonus play due to use of a betting system - no betting system by itself is ever enough to gain an edge over the house and as such there's no legitimate reason to confiscate funds - and another issue where the casino accused the player of cheating while playing their RNG Baccarat game which is not possible as long as their game functions correctly.

For references see Live Casino Partners Group Player Issues

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

50% cashback on losses up to €100.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 35xbonus
  • Roulette - 35xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; All BlackJack & BlackJack Early Payout™ games, All Video Poker games, All Punto Banco/Baccarat games, All Texas Hold Em Bonus games, All Sic Bo games All Casino War games, All Poker games

Game Weightings (already account for in Wagering Requirements)

Notes



Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with 1Live casino. The 1Live website does not provide any information on withdrawal times and they do not accept US players we will assume this to be 5 days.

Maximum Withdrawal - None listed

Minimum Withdrawal - €5000/withdrawal

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, EcoCard, PaySafeCard, EntroPay, Poli and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

1Live casino use VueTec software for their instant play casinos. Check out our VueTec Software Review.

Game selections are as follows;

Instant

Table Games – 12

Slots – 11

Video Poker – 9

Live - 8

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 11 hours 53 minutes
  • November 2014 - 6 hours 15 minutes
  • June 2014 - 2 hours 38 minutes

Licensing

 - 2 / 10

1Live hold the following gambling licenses :

  • Curacao eGaming - 1Live casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 1 Live - USA

Contact Information;

Email : support@1livecasino.com
info@1livecasino.com
sales@1livecasino.com
promo@1livecasino.com
Fax : UK +44 (0) 871 720 3410
UK +44 (0) 700 596 3001
Australia +61 (0) 7 3009 0651
Address : VueTec Ltd
49 Victoria Street Douglas
Isle of Man
IM1 2LD

Affiliate Program - Live Casino Partners.

Restricted Countries

1 Live does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

1Live casino publish the house edge (RTP) information for all of their slots games.

Comp Points

1 Live casino do not offer a comp point program.

Closing Thoughts

The fund confiscations that the Live Casino Partners group have been involved in are inexcusable and as such we'd advise players to choose a different casino.

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