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5.8

12 Bet Status: Does not accept players from United States

12 Bet Casino

Overview

Review last updated – October 2016.

12 Bet Casino are owned and operated by TGP Europe Ltd, the white label operation of Welton Holdings and they are dual licensed in the Isle of Man by the Gambling Supervision Commission and by the UKGC in the UK.  They offer a sportsbook alongside their casino and this appears to be the prime focus of their attention.  The casino offers a range of games provided by: Amaya, Microgaming, NextGen Gaming and Multislot.  Their site is pared back as is typical of primarily sportsbook operators and it employs a colour palette of: black, white, grey and red.   There are no outstanding complaints at any of the major gambling portals.

Trustworthiness

 - 7 / 10

12Bet Casino have no outstanding complaints at the major gambling portals.

Another venue in the TGP Europe group - 138.com - has failed to respond to a player complaint and retroactively changed their affiliate terms and conditions.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 4 / 10
100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 30%xb
Type Sticky
Wagering 30x(d+b)
Deposit Method Restrictions: All eWallets
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£1.52
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 5 days

 - 5 / 10

12Bet Casino do not give a specified withdrawal time on their site and customer support refused to answer questions to this effect without sign-up. We have therefore given them the average score for a non U.S.A. traffic accepting venue.

Minimum withdrawal - £5.

Maximum withdrawal - £5,000 in 24 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers) and QiWi.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 4 / 10

12Bet use Microgaming software for their instant play casino games and they also offer a small selection of Amaya, NextGen Gaming and Multislot games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 27

Slots – 123

Video Poker – 9

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 1 minutes
  • January 2016 - No response.
  • June 2015 - No Response
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 14 minutes

Licensing

 - 10 / 10

12Bet hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 12Bet currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 12BetCasino: Belgium, Bulgaria, Cayman Islands, Cyprus, North Korea, Denmark, France, Hong Kong, Hungary, Iran, Iraq, Ireland, Israel, Italy, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Switzerland, Taiwan, The Netherlands, Turkey, Ukraine, USA and all US territories, Vietnam. In addition Players must not utilise the Amaya RNG (Random Number Generator) games on the Website if based in any of the following additional Restricted Jurisdictions: Afghanistan, Australia, Bahrain, Bangladesh, Belarus, Bosnia & Herzegovina , Burma, China, Cote D'Ivoire, Cuba, Democratic Republic of the Congo, Egypt, Eritrea, Estonia, Fiji, Greece, Haiti, Holy See (Vatican City State), Jordan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Mozambique, Nigeria, Pakistan, Palestinian Territory, Qatar, Reunion, Russian Federation, Rwanda, Senegal, Somalia, South Africa, Spain, Sri Lanka, Sudan, Syria, Tanzania, Ukraine, United Arab Emirates, Venezuela, Yemen and Zimbabwe. Players must not utilise the Live Casino games if they reside outside of the European Union.

Contact Information;

Email : support@12bet.uk
Address : TGP Europe Ltd
2nd Floor Athol House
21a-23 Athol Street
Douglas
Isle of Mann
IM11LB

Affiliate Program - Ace World Gaming.

Restricted Countries

12 Bet does not accept players from the following countries: China, Hong Kong SAR China, Philippines, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Vietnam.

Slots RTP

12Bet casino do not release the house edge/RTP figures of any of the slots games they offer.

Comp Points

The 12 Bet do not appear to offer a comp points system for players.

Closing Thoughts

12 Bet Casino have no outstanding complaints at any of the major gambling portals. Their dormancy terms - Terms 21.1 and 21.2 - are not the most player friendly we have encountered since they do not commit to making attempts to contact players in advance of an account being declared dormant as is best policy however their dormancy monthly charge of £5 is fair. Be sure to fully read the restricted countries listed as there are different restrictions for different software providers. Casino support are not willing to answer questions for users that are not already signed up to the site - again not the best policy for perspective customers.

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Not for you?

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 30%xb
Type Sticky
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The 12Bet Welcome bonus currently consists of a bonus of 100% up to £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 30% of the bonus amount on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

Players depositing via ewallets are not eligible for this bonus.

The bonus is sticky which means that once you’ve completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Only specific games qualify - please see 12Bet website

 

 

 

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