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7.65

138.com Status: Does not accept players from United States

Ownership:
Fesuge Limited

138.com Casino

Overview

Review last updated – October 2016

138 Sun Game have re-branded to 138.com.

Catering specifically to the Asian European market, 138.com is a new casino with rapidly growing brand awareness and a big promotional push in progress. 138.com are part of the TGP Europe group.

Trustworthiness

 - 7 / 10

Only one of the reviewers who work regularly for this site hold an account with 138.com and they report no issues.

We are aware of one instance of 138.com failing to respond to a player complaint.

In the first half of 2015 138.com chose to change their affiliate terms and conditions and retroactively apply them to all affiliates.

For references see 138.com Affiliate Issues

You can see the latest updates to 138.com casino's terms and conditions here.

Bonuses

 - 4 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 30x(d+b)
BONUS CODE: new100gbp CLAIM BONUS
Value to Player for:
£1.56
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 24 hours

 - 10 / 10

Our reviewer reports Neteller withdrawals paid out within 24 hours once security verification is complete.

Banking options available - Credit/Debit cards, UKash, Skrill (Moneybookers), Neteller and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

138.com use Chartwell (Amaya) software for their instant play casino. Check out our Chartwell Software Review.

Game selections are as follows;

Instant

Table Games – 20

Slots – 68

Video Poker – 9

Live - 5

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with 138.com customer support, however they did detail one instance wherein and submitted document for security verification went unacknowledged for over a week.

Email Testing Record

  • January 2016 - 2 hours 33 minutes
  • June 2015 - 52 minutes
  • November 2014 - 22 minutes
  • June 2014 - 29 minutes
  • June 2013 - 56 minutes
  • January 2013 - 1st email - 2 hours 34 minutes

Licensing

 - 10 / 10

138.com hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 138.com currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 138 Sun Games - AFGHANISTAN, ALBANIA, ANGOLA, AUSTRALIA, BELGIUM, BOSNIA AND HERZEGOVINA, BULGARIA, BURUNDI, CAYMAN ISLANDS, CHAD, CHINA, CONGO, CYPRUS, CZECH REPUBLIC, DEMOCRATIC PEOPLE’S REPUBLIC OF KOREA (NORTH), DENMARK, ESTONIA, ETHIOPIA, FRANCE, GUERNSEY, GUINEA, GUINEA-BISSAU, GUYANA, HAITI, HONG KONG, HUNGARY, IRAN, IRAQ, IRELAND, ISRAEL, ITALY, IVORY COAST (COTE D’IVOIRE), LAO, LATVIA, LESOTHO, LIBERIA, LIBYA, MACAO, MALI, MOZAMBIQUE, MYANMAR (BURMA), NEPAL, NIGER, NIGERIA, PALESTINIAN TERRITORY, PANAMA, PAPUA NEW GUINEA, PHILIPPINES, POLAND, PORTUGAL, ROMANIA, RUSSIA, SAO TOME & PRINCIPE, SAUDI ARABIA, SIERRA LEONE, SINGAPORE, SOMALIA, SPAIN, SUDAN, South Africa, SOUTH SUDAN, SWAZILAND, SWITZERLAND, SYRIA, TAIWAN, TAJIKISTAN, THE NETHERLANDS, TOGO, TURKEY, UGANDA, UKRAINE, USA AND ALL US TERRITORIES, VANUATU, VIETNAM, YEMEN AND ZAMBIA

Contact Information;

Email : help@138sungame.com
Phone : 0808 120 1969
Fax : 0808 120 1969

Affiliate Program - 138 Affiliates.

Restricted Countries

138.com does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Antarctica, Belgium, Bosnia and Herzegovina, Brunei, Cayman Islands, Chad, China, Congo - Brazzaville, Congo - Kinshasa, Cyprus, Czech Republic, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong SAR China, Hungary, India, Iran, Iraq, Ireland, Israel, Italy, Japan, Laos, Latvia, Lesotho, Liberia, Libya, Mali, Martinique, Mexico, Mozambique, Myanmar [Burma], Nepal, EU, Nigeria, Northern Mariana Islands, Norway, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, People's Democratic Republic of Yemen, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Sierra Leone, Singapore, Somalia, South Africa, Spain, Sudan, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Togo, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States, Uruguay, Vanuatu, Vatican City, Yemen, Zambia.

Slots RTP

138.com do publish the house edge/RTP figures for all of their slots games.

Comp Points

138.com do not offer a comp point program.

Closing Thoughts

A very respectable score for a new outfit and well worth a look, 138.com are a venue to watch over the next few years.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The 138.com Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

  • Only specific games qualify - see the 138.com website for further details

 

 

 

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