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5.25

138.com: Needs Work

Top Casinos: United Kingdom

138.com Casino

Players from United Kingdom are welcome at 138.com casino.

Overview

Review last updated – September 2019.

138 Sun Game have re-branded to 138.com.

Catering specifically to the Asian European market, 138.com is a new casino with rapidly growing brand awareness and a big promotional push in progress. 138.com are part of the TGP Europe group.

Trustworthiness

 - 3 / 10

Only one of the reviewers who work regularly for this site hold an account with 138.com and they report no issues.

We are aware of one instance of 138.com failing to respond to a player complaint.

In the first half of 2015 138.com chose to change their affiliate terms and conditions and retroactively apply them to all affiliates.

For references see 138.com Affiliate Issues

The TGP Europe group have been non-responsive to complaints submitted to this service.

For references see TGP Europe Player Issues

Bonuses

 - 5 / 10
100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 35xb
25 complimentary spins on Viking Gods
# of Spins 25
Spin Value 0.15
Max Bet NA
Max Win 500
Wagering 20xw

The 138.com Welcome bonus currently consists of a bonus of 100% up to £100 plus 25 complimentary spins on Viking Gods - Thor and Loki.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 20xwinnings for the complimentary spins.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet.

There is no maximum win on the deposit bonus and £500 for the complimentary spins.

The bonus is sticky, meaning that once you've completed the wagering requirements it will be removed from your account at the point of your first withdrawal.

Only players depositing via Credit or Debit card are eligible to receive this bonus.

Bonus and associated winnings expire after 14 days if wagering requirements are not completed.

Game Weightings:

  • Slots (all varieties) 100%
  • Roulette (all varieties) 25%
  • Blackjack (all varieties) 20%
  • All Live Casino & Other 0%
  • Scrooge, Castle Builder, Castle Builder 2, Tomb Raider Secret of the Sword, Untamed Bengal Tiger, Untamed Wolf Pack, Untamed Crowned Eagle, Untamed Giant Panda, Peek-a-boo, Stardust, Forsaken Kingdom, Beautiful Bones, Ho Ho Ho, High Society, Gold Factory, Shoot 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Deposit Method Restrictions: Only available when depositing via Credit/Debit Card

BONUS CODE: CASINO100

RECOMMENDED BONUSES
Value to Player for:
£2.09
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 24 hours

 - 10 / 10

Our reviewer reports Neteller withdrawals paid out within 24 hours once security verification is complete.

Banking options available - Credit/Debit cards, UKash, Skrill (Moneybookers), Neteller and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 5 / 10

138.com use Chartwell (Amaya) software for their instant play casino. Check out our Chartwell Software Review.

Game selections are as follows;

Instant

Table Games – 20

Slots – 68

Video Poker – 9

Live - 5

Customer Service

 - 0 / 10

Our reviewer reports positive experiences with 138.com customer support, however they did detail one instance wherein and submitted document for security verification went unacknowledged for over a week.

Email Testing Record

  • September 2019 - No response.
  • May 2019 -No response.
  • December 2018 - 33 minutes
  • January 2016 - 2 hours 33 minutes
  • June 2015 - 52 minutes
  • November 2014 - 22 minutes
  • June 2014 - 29 minutes
  • June 2013 - 56 minutes
  • January 2013 - 1st email - 2 hours 34 minutes

Licensing

 - 10 / 10

138.com hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 138.com currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 138 Sun Games - AFGHANISTAN, ALBANIA, ANGOLA, AUSTRALIA, BELGIUM, BOSNIA AND HERZEGOVINA, BULGARIA, BURUNDI, CAYMAN ISLANDS, CHAD, CHINA, CONGO, CYPRUS, CZECH REPUBLIC, DEMOCRATIC PEOPLE’S REPUBLIC OF KOREA (NORTH), DENMARK, ESTONIA, ETHIOPIA, FRANCE, GUERNSEY, GUINEA, GUINEA-BISSAU, GUYANA, HAITI, HONG KONG, HUNGARY, IRAN, IRAQ, IRELAND, ISRAEL, ITALY, IVORY COAST (COTE D’IVOIRE), LAO, LATVIA, LESOTHO, LIBERIA, LIBYA, MACAO, MALI, MOZAMBIQUE, MYANMAR (BURMA), NEPAL, NIGER, NIGERIA, PALESTINIAN TERRITORY, PANAMA, PAPUA NEW GUINEA, PHILIPPINES, POLAND, PORTUGAL, ROMANIA, RUSSIA, SAO TOME & PRINCIPE, SAUDI ARABIA, SIERRA LEONE, SINGAPORE, SOMALIA, SPAIN, SUDAN, South Africa, SOUTH SUDAN, SWAZILAND, SWITZERLAND, SYRIA, TAIWAN, TAJIKISTAN, THE NETHERLANDS, TOGO, TURKEY, UGANDA, UKRAINE, USA AND ALL US TERRITORIES, VANUATU, VIETNAM, YEMEN AND ZAMBIA

Contact Information;

Email : [email protected]
Phone : 0808 120 1969
Fax : 0808 120 1969

Affiliate Program - 138 Affiliates.

Restricted Countries

Players from United Kingdom accepted.

138.com does not accept players from the following countries:Afghanistan, Albania, Algeria, American Samoa, Angola, Antarctica, Australia, Belgium, Bosnia and Herzegovina, Brunei, Cayman Islands, Chad, China, Congo - Brazzaville, Congo - Kinshasa, Cyprus, Czech Republic, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong SAR China, Hungary, India, Iran, Iraq, Ireland, Israel, Italy, Japan, Laos, Latvia, Lesotho, Liberia, Libya, Mali, Martinique, Mexico, Mozambique, Myanmar [Burma], Nepal, Netherlands, Nigeria, Northern Mariana Islands, Norway, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, People's Democratic Republic of Yemen, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Sierra Leone, Singapore, Somalia, South Africa, Spain, Sudan, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Togo, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States, Uruguay, Vanuatu, Vatican City, Yemen, Zambia.

Contact

Slots RTP

138.com do publish the house edge/RTP figures for all of their slots games.

Comp Points

138.com do not offer a comp point program.

Closing Thoughts

A very respectable score for a new outfit and well worth a look, 138.com are a venue to watch over the next few years.

Associated By Company

Other Associations

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.