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3.45

21 Grand Status: Blacklisted

21 Grand Casino

Overview

Review last updated – July 2017

21Grand casino are a member of the BestPay Partners group, all of whom use Rival software.

Trustworthiness

 - 0 / 10

The Cyberrock Entertainment group encompass a large number of Rival casinos that have been bought up from their original owners.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The Cyberrock Entertainment group of casinos are subject to a warning for various player issues at CasinoMeister and have been non-responsive to player complaints at various mediation portals.

The Cyberrock Entertainment casinos have been repeatedly associated with Rome casino - a defunct casino with a very poor reputation - via players reporting payments turning up in statements from "www.romecasino.com".

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). The BestPay Partners group failed to take appropriate action to deal with this issue.

In the first half of 2015 a complaint on Ask Gamblers saw a player suggesting that the terms and conditions of the promotion they played were changed AFTER they won to justify non-payment. Having looked at our terms monitoring service, if the information provided by the player regarding the dates they played is accurate then the rules were indeed changed after the date of play.

The BestPay Partners group - the central subset of the Cyberrock Entertainment group - have reportedly detagged affiliate referrals.

21Grand carry a term prohibiting any player from posting any "complaint/dispute/criticism" in any forum, blog or website and if the player has been found to have done so this is grounds for the operator to withhold balances.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the latest updates to 21 Grands terms and conditions here.

Bonuses

 - 4 / 10
300% up to €2000
Max Bonus 2000
Min Deposit 20
Max Bet NA
Type Sticky
Wagering 35x(d+b)
Country/Regional Restrictions: Bulgaria, Denmark, Finland, Poland, Canada, Israel, US
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€1.11
Bonus Value
low roller
low
mid roller
mid
high roller
high
superhigh roller
high

Payout Speed: 3 days

 - 8 / 10

Our reviewer reports withdrawals paid within 3 days.

Minimum Withdrawal - £50

Max Withdrawal - £2000. Sums larger than £2000 will be paid in instalments of £2000 every 2 weeks

Banking Options Available - Credit/Debit cards, Neteller, Skrill (MoneyBookers), Click2Pay, EcoCard, UKash and PaySafeCard

Software

 - 3 / 10

21 Grand use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Customer Service

 - 0 / 10

Email Testing Record

  • July 2017 - No Response
  • November 2016 - No answer
  • June 2015 - No Response
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 19 hours 40 minutes
  • June 2013 - 2 days 14 hours 10 minutes

Licensing

 - 2 / 10

21Grand hold the following gambling licenses :

  • Curacao eGaming - 21Grand casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 21 Grand casino; Canada

Contact Details;

Affiliate Program - BestPay Partners.

Restricted Countries

21 Grand does not accept players from the following countries: American Samoa, Canada, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

21Grand do publish the Return to Player (RTP)/house edge figures for all of theirslots games.

Comp Points

The Grand 21 comp point program awards you one comp point for every £10 wagered and 100 comp points can be converted into £1.

Closing Thoughts

The group behind 21 Grand were briefly prepared to respond to complaints but that appears to have ended. As that was about the only positive thing we could say about this group there really isn't any reason for player to even consider this casino.

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Promotional Terms & Conditions

300% up to €2000
Max Bonus 2000
Min Deposit 20
Max Bet NA
Type Sticky
Wagering 35x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The 21Grand Welcome bonus currently consists of a bonus of 300% up to €2000.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Players from the following countries are not eligible to claim this bonus - Bulgaria, Denmark, Finland, Poland, Canada, Israel, US

 

 

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