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6.10

21Jackpots Status: Closed

21Jackpots Casino

Overview

Review last updated – June 2015

As of October 2015, 21Jackpots casino appears to have closed.

21Jackpots casino offer Microgaming games and run on the Progress Play platform.

Trustworthiness

 - 7 / 10

One of our reviews holds an account with a Progress Play casino which was opened for testing purposes. They report positive experiences.

Our background research turned a couple of instances of the Progress Play group failing to respond to complaints and using Spirit of the Bonus terms.

For references see Progress Play Group Player Issues

As long as the Progress Play group - and specifically 21Jackpots casino - continue to be communicative and no further player issues are found their Trustworthiness state will increase by 1 point every 6 months to a maximum of 7.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to 21Jackpots' terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £/$/€200.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Roulette - 500xbonus
  • Baccarat - 500xbonus
  • Video Poker - 1000xbonus
  • Table Poker - 500xbonus

Adjustments to ratings;

  • Vague Rules (-2) - For members located in certain jurisdictions the Deposit Bonus may be cashed out only after an amount totalling no less than 100 times the entire bonus amount has been wagered. For details regarding the jurisdictions to which this applies, please contact us at: customersupport@instantgamesupport.com
  • Game Restrictions (-1) - You are not allowed to play the following games with a bonus; Baccarat, Roulette, Black Jack, poker, video poker and Craps
  • Maximum Bet Size Restrictions (-1) - You are not allowed to bet 5% or more of the bonus amount on a single round of play.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Roulette, Baccarat, Table Poker 10%
  • Video Poker 5%

Notes

For wagers to count towards the wagering requirement of any bonus they must be above the following minimum levels - Bingo 0.04 credits, Slots & Scratch Cards 0.35 credits, Table 2.00 credits and Video Poker 4.00 credits.



Payout Speed: 48h

 - 9 / 10

Our reviewer reports withdrawals paid within 48h.

Minimum withdrawal – None listed.

Maximum withdrawal – £1500/week and £3000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

21Jackpots casino use Microgaming software for their instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 15

Slots – 206

Video Poker – 3

Live – 3

Customer Service

 - 10 / 10

Email Testing Record

  • December 2015 - No Reply
  • June 2015 - 4 hours 14 minutes
  • February 2015 - 1 hours 58 minutes

Licensing

 - 8 / 10

21Jackpots Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 21Jackpots casino - Belgium, Belize, British Virgin Islands, Cyprus, Israel, Turkey, France, Italy, Norway, Denmark, Croatia, Estonia, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Portugal, Slovenia, Lithuania, Romania, Serbia and the United States of America

Contact Information;

Restricted Countries

21Jackpots does not accept players from the following countries: Belgium, Belize, British Virgin Islands, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Norway, Portugal, Romania, Serbia, Serbia and Montenegro, Slovenia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

21Jackpots casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

21Jackpots casino do not appear to offer any form of comp point program.

Closing Thoughts

As 21Jackpot casino do not have an affiliate program, there's one less avenue of communication for us if you do have a problem with them. Other than that they appear to be a quality operation.

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