21Nova: Needs Work
21Nova is listed as Needs Work. We recommend trying another casino.
Players from United Kingdom are welcome at 21Nova casino.
Review last updated – October 2020
21Nova casino were part of the old Crown Solutions group that was bought taken over by William Hill. Since that point William Hill have also purchased the Evoke Gaming Group and have shuffled control of 21Nova Casino under this subsidiary.
21Nova Casino are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.
Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.
The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.
For references see William Hill Group Player Issues
|100% up to €100|
|50 complimentary spins on Legacy of Dead|
|# of Spins||50|
The 21Nova Welcome bonus currently consists of a bonus of 100% up to €100 plus 50 complimentary spins on Legacy of Dead.
The minimum deposit that will trigger the bonus is €10.
This bonus has a wagering requirement of 35xbonus and complimentary spins winnings have a wagering requirement of 35xwinning.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is €5 on any single round of play.
There is no maximum win on this bonus.
Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.
The bonus is cashable.
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Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: FDB01RECOMMENDED BONUSES
Payout Speed: 24h
21Nova casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.
Game selections are as follows;
Table Games – 13
Slots – 1640
Video Poker – 1
Jackpot – 21
Live – 51
Email Testing Record
- October 2020 - 2 hours 17 minutes
- December 2016 - 14 hours 21 minute
- June 2015 - 2 hours 42 minutes
- November 2014 - 2 hours 54 minutes
- June 2014 - No Email Support
- December 2013 - 17 hours 42 minutes
- June 2013 - 4 hours 36 minutes
- January 2013 - 1st email - 1h 4min
21Nova hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 21Nova currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom accepted.
21Nova does not accept players from the following countries:Afghanistan, American Samoa, Australia, Belarus, Bosnia and Herzegovina, Congo - Brazzaville, Congo - Kinshasa, Cuba, Côte d’Ivoire, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Iran, Iraq, Liberia, Libya, Mauritania, Myanmar [Burma], North Korea, Serbia, South Africa, Sudan, Syria, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Zimbabwe.
21 Nova publish the House Edge/RTP figures for all of their slots games.
21 Nova offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.
While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with 21Nova should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.
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