ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
8.95

21Nova: Needs Work

Top Casinos: United Kingdom

21Nova Casino

Players from United Kingdom are welcome at 21Nova casino.

Overview

Review last updated – October 2020

21Nova casino were part of the old Crown Solutions group that was bought taken over by William Hill. Since that point William Hill have also purchased the Evoke Gaming Group and have shuffled control of 21Nova Casino under this subsidiary.

Trustworthiness

 - 7 / 10

21Nova Casino are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

Bonuses

 - 10 / 10
100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35xb
50 complimentary spins on Legacy of Dead
# of Spins 50
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 35xw

The 21Nova Welcome bonus currently consists of a bonus of 100% up to €100 plus 50 complimentary spins on Legacy of Dead.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus and complimentary spins winnings have a wagering requirement of 35xwinning.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on this bonus.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

The bonus is cashable.

Excluded games:

  • Abracardabra, Midas Gold, Arabian Nights, Mirror Magic, Avalon, Monster Wins, Aztec Idols, Multifruit 81, Big Spinner, Bork the Berzerker, Hack n Slash, Mystery Joker 6000, Cash Splash, Mystery Reels, Casino Win Spin, Osiris, Castle Builder, Ozwin’s Jackpots, Cosmic Fortune, Persian Fortune, Count Duckula, Pots O’Luck, Dead Or Alive, Power Force Heroes, Deck The Halls, Power Force Villains, Devil’s Delight, Queen of Riches, Diamond, Railroad, Divine Fortune, Rainbow Jackpots, Dragon Sisters, Red Hot Wild, Football Champions Cup, Reels of Wealth, Robin Hood, Fortunes of Ra, Santas Wild Ride, Fortunes of Sparta, Secrets of Christmas, Fruit Warp, Sinbad’s Golden Voyage, Golden Sky Lounge, Golden Mane, Soldier of Rome, Gong Xi Fa, Cai, Spina Colada, Good Girl Bad Girl, Star Quest, Hall of Gods, Super Lucky Frog, Hellboy, Super Nudge 6000, Holmes and the Stolen Stones, Superman Last Son of Krypton, Immortal Romance, Tetris, Jackpot 6000, The Tipsy Tourist, Joker 8000, Treasure Nile, Joker Pro Triple, Red Hot 7s, Jokerizer, Tuts Twister, Keno, Vampires, Kings of Chicago, Vikings of Fortune, Laser Fruit, Wild Circus, Leprechaun Goes to Hell, Wild Spartans, Lucky Little Devil, Wild Swarm, Lucky Little Gods, Wild West, Medua II, Wild Wheel, Medusa 2, Winstar, Mega Fortune, Worms Reloaded, Mega Joker, Mega Moola, Table games, Card games, Video Poker games

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: FDB01

RECOMMENDED BONUSES
Value to Player for:
€37.26
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

The 21Nova site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - €25

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

21Nova casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 13

Slots – 1640

Video Poker – 1

Jackpot – 21

Live – 51

Customer Service

 - 10 / 10

Email Testing Record

  • October 2020 - 2 hours 17 minutes
  • December 2016 - 14 hours 21 minute
  • June 2015 - 2 hours 42 minutes
  • November 2014 - 2 hours 54 minutes
  • June 2014 - No Email Support
  • December 2013 - 17 hours 42 minutes
  • June 2013 - 4 hours 36 minutes
  • January 2013 - 1st email - 1h 4min

Licensing

 - 8 / 10

21Nova hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 21Nova currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

21Nova does not accept players from the following countries:Afghanistan, American Samoa, Australia, Belarus, Bosnia and Herzegovina, Congo - Brazzaville, Congo - Kinshasa, Cuba, Côte d’Ivoire, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Iran, Iraq, Liberia, Libya, Mauritania, Myanmar [Burma], North Korea, Serbia, South Africa, Sudan, Syria, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Zimbabwe.

Contact


Email : [email protected]
[email protected]
Phone : 0203-1950-446
Fax : +44 203-1950-448

Slots RTP

21 Nova publish the House Edge/RTP figures for all of their slots games.

Comp Points

21 Nova offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with 21Nova should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.