21Nova Casino

All six of the reviewers working for this site have held accounts with William Hill Casino for several years and experienced no issues.

The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

For references see William Hill Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to William Hill casino's terms and conditions here.

Using Neteller our reviewer reports withdrawals paid within 4 days.

Banking options available - CCredit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

21Nova use Playtech software for their download casino and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Our reviewer reports positive experiences with William Hill Casino Club customer services.

Email Testing Record

• December 2016 - 14 hours 21 minute
• June 2015 - 2 hours 42 minutes
• November 2014 - 2 hours 54 minutes
• June 2014 - No Email Support
• December 2013 - 17 hours 42 minutes
• June 2013 - 4 hours 36 minutes
• January 2013 - 1st email - 1h 4min

21Nova hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 21Nova currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 21 Nova - Afghanistan, Algeria, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Central African Republic, Chad, Djibouti, Equatorial Guinea, Ethiopia, Estonia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, Netherlands, Netherland Antilles, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent And The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Africa, Surinam, Swaziland, Thailand, Togo, Tonga, Uganda, Uruguay, Vanuatu, Yemen

Contact Details;

Affiliate Program - Affiliates United.

21Nova does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, EU, EU, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Somalia, South Africa, Suriname, Swaziland, São Tomé and Príncipe, Thailand, Togo, Tonga, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Uruguay, Vanuatu, Yemen.

21 Nova publish the House Edge/RTP figures for all of their slots games.

21 Nova offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

The William Hill group's refusal to discuss player complaints is unworkable as far as this site is concerned. We need to know that we will be able to ensure complaints are fairly managed before we would consider recommending an operator to players.