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7.35

21Nova Status: Not Recommended

21Nova Casino

Overview

Review last updated – June 2017

21Nova are part of the old Crown Solutions group that has been taken over by William Hill.

Trustworthiness

 - 3 / 10

All six of the reviewers working for this site have held accounts with William Hill Casino for several years and experienced no issues.

The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

For references see William Hill Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to William Hill casino's terms and conditions here.

Bonuses

 - 10 / 10
320% up to £320
Max Bonus 320
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 30x(d+b)
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£37.26
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 4 days

 - 6 / 10

Using Neteller our reviewer reports withdrawals paid within 4 days.

Banking options available - CCredit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

21Nova use Playtech software for their download casino and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live – 6

Live – 3

Jackpots – 25

Jackpots - 23

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with William Hill Casino Club customer services.

Email Testing Record

  • December 2016 - 14 hours 21 minute
  • June 2015 - 2 hours 42 minutes
  • November 2014 - 2 hours 54 minutes
  • June 2014 - No Email Support
  • December 2013 - 17 hours 42 minutes
  • June 2013 - 4 hours 36 minutes
  • January 2013 - 1st email - 1h 4min

Licensing

 - 8 / 10

21Nova hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 21Nova currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 21 Nova - Afghanistan, Algeria, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Central African Republic, Chad, Djibouti, Equatorial Guinea, Ethiopia, Estonia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, Netherlands, Netherland Antilles, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent And The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Africa, Surinam, Swaziland, Thailand, Togo, Tonga, Uganda, Uruguay, Vanuatu, Yemen

Contact Details;

Email : support@21nova.com
vipmanager@21nova.com
Phone : 0203-1950-446
Fax : +44 203-1950-448

Affiliate Program - Affiliates United.

Restricted Countries

21Nova does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, EU, EU, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Somalia, South Africa, Suriname, Swaziland, São Tomé and Príncipe, Thailand, Togo, Tonga, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Uruguay, Vanuatu, Yemen.

Slots RTP

21 Nova publish the House Edge/RTP figures for all of their slots games.

Comp Points

21 Nova offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

The William Hill group's refusal to discuss player complaints is unworkable as far as this site is concerned. We need to know that we will be able to ensure complaints are fairly managed before we would consider recommending an operator to players.

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Promotional Terms & Conditions

320% up to £320
Max Bonus 320
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The 21Nova Welcome bonus currently consists of a bonus of 320% up to £320.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet term.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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