21Nova Casino

21Nova Casino are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

The 21Nova site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - €25

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

21Nova casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Email Testing Record

• October 2020 - 2 hours 17 minutes
• December 2016 - 14 hours 21 minute
• June 2015 - 2 hours 42 minutes
• November 2014 - 2 hours 54 minutes
• June 2014 - No Email Support
• December 2013 - 17 hours 42 minutes
• June 2013 - 4 hours 36 minutes
• January 2013 - 1st email - 1h 4min

21Nova hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 21Nova currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

21Nova does not accept players from the following countries:Afghanistan, American Samoa, Australia, Belarus, Bosnia and Herzegovina, Congo - Brazzaville, Congo - Kinshasa, Cuba, Côte d’Ivoire, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Iran, Iraq, Liberia, Libya, Mauritania, Myanmar [Burma], North Korea, Serbia, South Africa, Sudan, Syria, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Zimbabwe.

21 Nova publish the House Edge/RTP figures for all of their slots games.

21 Nova offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with 21Nova should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.