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3.25

Ace Live Status: Closed

Ace Live Casino

Overview

Review last updated – November 2014

As of June 2015 Ace Live casino appear to have closed.

Ace Live are one of the ViG software casinos that have been involved in multiple instances of confiscation of winnings where no clear rule has been violated.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with Ace Live casino.

Ace Live casino have been involved in multiple instances of confiscation of player winnings due to vague accusations of "bonus abuse" despite the players in question having violated no specific terms.

For references see Ace Live Player Issues

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to €300.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 67xbonus
  • Roulette - 67xbonus
  • Video Poker - 67xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; All Blackjack and Blackjack Early Payout™ games, All Baccarat games, Texas Hold'em Poker, All Three Card Poker Games, Trente Quarente, RNG European Roulette (non-Live Roulette)
  • Misleading bonus terms (-2) - The bonus page states "Ace Live Casino place no restrictions on games that you can play to earn your bonus, except for those set out in our Bonus Terms & Conditions.", yet the bonus terms and conditions restrict the majority of non-slots games.

Game Weightings (already account for in Wagering Requirements)

Notes



Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Ace Live casino. The Ace Live website does not provide any information on withdrawal times and they do not accept US players we will assume this to be 5 days.

Maximum Withdrawal - None listedl

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 2 / 10

Ace Live casino use Visionary iGaming software. Check out our Visionary iGaming Software Review for more details.

Game selections are as follows;

Download

Instant

Table Games – 15

Slots – 32

Video Poker – 13

Live – 4

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 5 hours 58 minutes
  • June 2015 - 5 hour 3 minutes
  • November 2014 - 22 hours 15 minutes
  • June 2014 - 1 hour 8 minutes

Licensing

 - 2 / 10

Ace Live casino are licensed by the Costa Rican Government. Having a license from Costa Rica is akin to being unregulated – see our Costa Rica Information Page.

The following countries are restricted from participation with Ace Live casino - Costa Rica, USA

Contact Details;

Email : support@acelivecasino.com
cashier@acelivecasino.com
manager@acelivecasino.com
affilates@acelivecasino.com
enquiries@acelivecasino.com
Skype : acelivecasino

Restricted Countries

Ace Live does not accept players from the following countries: Afghanistan, Costa Rica, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Ace Live casino do not publish the RTP (house edge) figures for any of their slots games.

Comp Points

Ace Live casino do not offer a comp point program.

Closing Thoughts

Terms and conditions have to be clear for a reason and the vague rules that Ace Live have used to justify not paying players are case in point.

Associated Casinos

There are no associated casinos to display.

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