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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Withdrawals take over 24 hours.


Adler Casino Review

Review last updated - September 2019.

OVERVIEW | 9.16/10


The Adler casino website is only available in German.

Adler casino is part of a group of 11 Net Entertainment casinos that all focus on specific geographic markets, however they will accept players from most locations.

TRUSTWORTHINESS | 10/10


Adler have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Adler. Read more about our guarantee here.

We are unaware of any unresolved complaints at any of the major dispute mediation portals and the Sarah Enterprises group have a generally positive reputation amongst the online gambling community.

BONUSES | 10 / 10


50% up to €50
Max Bonus 50
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Adler Welcome bonus currently consists of a bonus of 50% up to €50 plus 500 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slots Section: 100% inclusive of the bonus and wagering requirements
  • Video Slots Section: 100% inclusive of the bonus and wagering requirements
  • Lottery Section: 100% inclusive of the bonus and wagering requirements
  • Other Games Section: 100% inclusive of the bonus and wagering requirements
  • Video Poker Section: Not included in the bonus scheme
  • Table Games Section: Not included in the bonus scheme
  • Live Casino Section: Not included in the bonus scheme

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 50% up to €50
Try another casino
Value to Player for:
$25.15
Bonus Value
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Payout Speed: 1-3 days | 9 / 10


Our reviewer reports withdrawals being paid within one business day which agrees with the All British website. This means that over weekends withdrawals can take up to 3 days

Minimum withdrawal – €20.

Maximum withdrawal – €5000.

Banking options available - Bank Transfer, Neteller, Skrill (Moneybookers), Credit/Debit Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 5 / 10


Adler casino use Net Entertainment software for their instant play casino. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 40

Slots – 195

Video Poker – 19

Jackpot – 5

Live – 7

Customer Service | 10 / 10


Email Testing Record

  • September 2019 - 5 minutes.
  • May 2019 - 11 minutes
  • November 2018 - 1 hour 47 minutes
  • July 2017 - 3 minutes
  • June 2015 - 21 minutes
  • November 2014 - 34 minutes
  • June 2014 - 9 minutes
  • December 2013 - No Response
  • August 2013 - 16 minutes

Licensing | 10 / 10


Adler hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Adler currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Adler does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Contact Information;

Phone :+49 (0) 591 1233 3886

Slots RTP


Adler casino publish the house edge/RTP figures for all of their slots games.

Comp Points


Adler run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every £10 the player deposits they'll receive 1 point. For every £10 they withdraw they'll lose 1 point. 50 points can be exchanged for £5.

In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.

Closing Thoughts


If you're from Germany, Adler make a great choice for you. If you're not, find one of their sister properties that fits you and sign-up!

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Adler
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Adler - 225.000€ jackpot is frozen

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