Admiral Casino Review

Admiral Casino are owned by Greentube Alderney Limited. This group has historically held a policy of not discussing player complaints, with this service.

Ordinarily we would not work with a group that will not discuss complaints. However, Greentube's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Greentube Alderney have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that Greentube has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them does harm.

The above being the case we're happy to acknowledge that Greentube Alderney policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

Admiral Casino include the following term:

"14.7. The maximum real money winnings to one Player which the Company is obliged to pay out in respect of any bet, stake or spin shall be limited to £250,000 in one day. This figure does not include any potential Progressive Jackpot winnings. Should You win a Progressive Jackpot You will receive the amount that is displayed within the progressive game that You are playing at the time of Your win. (10/01/21)

Maximum wins should be controlled via in game betting limits not terms and conditions as using terms to control this mislead the player who is not receiving the odds defined in the game paytable if their win could potentially take them over the terms defined win limits.

"15.1. Should the Player fail to log-in to his/her Account for a period of 13 months, the Company shall send a notification email to the Player. If the Player fails to log-in within the next 30-day period, the Account automatically becomes classified as being inactive. After the Account becomes inactive, for the next 17 months the Company shall send to the Player an email containing information about his/her Account every month and charge a monthly inactivity fee of £2 on the remaining real money balance. During these 17 months, the Player may reactivate his/her Account by logging-in or may contact the Company and request a payout. In the event of a payout request, the Company shall pay out the remaining balance less the inactivity fee. Should the Player not log-in or request a payout for a total continuous period of 30 months (i.e. 13 months initial inactivity plus 17 months period when the Company sends inactivity info emails) the Company shall close the Account and retain any remaining real money balance." (10/01/21) This term is predatory in nature - dormancy should not be used as an excuse for seizure of funds.

For references see Greentube Alderney Player Issues