Admiral Casino

Admiral Casino are owned by Greentube Alderney Limited. This group has historically held a policy of not discussing player complaints, with this service.

Ordinarily we would not work with a group that will not discuss complaints. However, Greentube's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Greentube Alderney have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that Greentube has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them does harm.

The above being the case we're happy to acknowledge that Greentube Alderney policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

Admiral Casino include the following term:

"14.7. The maximum real money winnings to one Player which the Company is obliged to pay out in respect of any bet, stake or spin shall be limited to £250,000 in one day. This figure does not include any potential Progressive Jackpot winnings. Should You win a Progressive Jackpot You will receive the amount that is displayed within the progressive game that You are playing at the time of Your win. (10/01/21)

Maximum wins should be controlled via in game betting limits not terms and conditions as using terms to control this mislead the player who is not receiving the odds defined in the game paytable if their win could potentially take them over the terms defined win limits.

"15.1. Should the Player fail to log-in to his/her Account for a period of 13 months, the Company shall send a notification email to the Player. If the Player fails to log-in within the next 30-day period, the Account automatically becomes classified as being inactive. After the Account becomes inactive, for the next 17 months the Company shall send to the Player an email containing information about his/her Account every month and charge a monthly inactivity fee of £2 on the remaining real money balance. During these 17 months, the Player may reactivate his/her Account by logging-in or may contact the Company and request a payout. In the event of a payout request, the Company shall pay out the remaining balance less the inactivity fee. Should the Player not log-in or request a payout for a total continuous period of 30 months (i.e. 13 months initial inactivity plus 17 months period when the Company sends inactivity info emails) the Company shall close the Account and retain any remaining real money balance." (10/01/21) This term is predatory in nature - dormancy should not be used as an excuse for seizure of funds.

For references see Greentube Alderney Player Issues

Admiral Casino state that withdrawals are generally processed in 3 days.

Maximum Withdrawal - £?

Minimum Withdrawal - £10.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Admiral Casino use Novomatic software for their instant play games. Check out our Novomatic Software Review.

Game selections are as follows:

Email Testing Record

• January 2021 - 2 days, 7 hours and 26 minutes.

Admiral hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Admiral currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

Admiral does not accept players from the following countries:Australia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, South Africa, Sweden, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact Information;

Admiral Casino does not provide RTPs for its slots games.

Admiral Casino do appear to offer some sort of comp points system but the rate of redemption is not laid out on the site and therefore we cannot rate it against industry standards.

While we would love to see Greentube Alderney step forward and address the complaints where we see them come through, the complaint volumes are very small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Admiral Casino should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high-quality operation overall.

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