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– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

– Low value registration incentives.


Atlantis Gold Casino Review

Review last updated - May 2016

OVERVIEW | 1.74/10


One of two US facing brands run by the FireBrand group, Atlantis Gold utilizes BetOnSoft software and offers a viable alternative to those bored of RealTime Gaming.

TRUSTWORTHINESS | 3/10


Only one of the six reviewers for this site holds an account with the Firebrand group of casinos and that account has been open less than 6 months. Our reviewer ended up not playing with Atlantis Gold as they do not offer Neteller as a banking method.

We are aware of several complaints against the Firebrand group casinos that have not received a response.

Atlantis Gold casino carry the following term;

“Professional card counters are prohibited. If you are found to be a professional card counter, any winnings will be forfeit and your account will be subject to immediate closure.”

Firstly, Atlantis Gold casino do not offer any live blackjack games. Card counting depends on the player being able to record the cards that have already been played on previous rounds and adjust their bets/strategy on subsequent rounds to suit the cards that are left. All online casinos use Random Number Generators to simulate their card games. As such online card games are shuffled after every round. Given that there are no previous rounds to record, there is no advantage to be gained by counting cards. The only possible games that could be targeted by a card counter is a live game where you can see the dealer over a video feed and the cards are shuffled at set points.

Moreover, no reputable offline casino would ever seize a player’s winning for card counting. Simply put, doing so has been ruled illegal in almost all reputable offline jurisdictions. It is not cheating to use your brain to beat a game. We don’t consider it ethical for an offline casino to take this action either – or even include a rule saying they will - regardless of whether or not they “like” the practice.

Even if the reason for the fund seizure in this instance is not the card counting section of this term, the presence of such a term show remarkable ignorance of the way gambling games function. This shows a basic lack of understanding of how the games they offer work and to have this built into a legal document is fairly appalling.

This term was added at exactly the same time and with the same wording as the Revenue Giants casinos added it and as such it seems likely that these casino groups share management.

For references see Firebrand Group Player Issues

For references see Revenue Giants Group Player Issues

You can see the latest updates to Atlantis Gold casino's terms and conditions here.

BONUSES | 1 / 10


Atlantis Gold Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 2 weeks+ | 0 / 10


As we could not test the withdrawal time at Atlantis Gold and they are US facing and do not display expected withdrawal times on their website, we will assume it to be 2 weeks+

Minimum withdrawal - $100

Maximum withdrawal -$1999 – any amount of $2000 or larger will be paid in increments of no more than $2000 over a period agreed by the player and the casino.

Software | 3 / 10


Atlantis Gold use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selections are as follows;

Download

Table Games – 17

Slots – 53

Video Poker – 29

Customer Service | 0 / 10


Our reviewer report positive experiences with Atlantis Gold casino customer services.

Email Testing Record

  • November 2016 - No Answer
  • June 2015 - 2 days 13 hours 24 minutes
  • November 2014 - 14 hours 8 minutes
  • June 2014 - 3 minutes
  • December 2013 - 2 hours 53 minutes
  • June 2013 - 8 hours 35 minutes
  • January 2013 - 1st email - 1 hours 34 minutes

Licensing | 2 / 10


AtlantisGold hold the following gambling licenses :

  • Curacao eGaming - AtlantisGold casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Atlantis Gold casino;

Contact Details;

Email :[email protected]
[email protected]
Phone : 855-363-1742

Affiliate Program - Firebrand Affiliates.

Restricted Countries


Players from United States NOT accepted.

Atlantis Gold does not accept players from the following countries: .

Contact


Slots RTP


Atlantis Gold casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points


Atlantis Gold casino do not appear to offer any form of comp point program.

Closing Thoughts


Atlantis Gold's involvement with BetOnSoft software - a group that has an abundance of disreputable venues on its client list - doesn't immediately warrant giving them then benefit of the doubt and when combined with the suspect terms and conditions leave Atlantis Gold as a risky proposition.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Atlantis Gold
Resolved

Atlantis Gold - Withdrew May 26 and still waiting for withdrawl

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