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2.4

Azur Casino: Blacklisted

Top Casinos: United Kingdom

Azur Casino Casino

Players from United Kingdom cannot play at Azur Casino casino.

Overview

Review last updated – February 2018

Azur Casino are a brand licensed in Curacao and owned and operated by Mountberg Limited. They provide a decent range of games – in the region of 700 – across categories including: live games, jackpots, table and slot games – from: Betsoft, QuickSpin, Fugaso, Kiran, PariPlay, Evolution Gaming, iSoftBet, 1×2 Gaming, Quickspin, Kiron, Ezugi, OneTouch, Play ‘N Go, Pragmatic Play, Xplosive, Hollywood TV.   Azur Casino use a basic website design unified by their chosen color palette of bright sky blue, white and black.  Their logo is their brand name in light blue and black with the “u” in “Azur” replaced by a fanning hand of four cards. Azur Casino have no unresolved complaints outstanding at the major online gambling portals.

Trustworthiness

 - 0 / 10

Azur Casino previously ran on the Danguad Limited license but have switched to a license under a company called 'Mountberg Limited'. At the same time that Azur switched to this license a small handful of operators, all previously licensed by Danguad Limited also switched to this license. As such, it seems reasonable to conclude that Mountberg Limited are either a new license run by the same parties as Danguad Limited or the casinos running on Mountberg Limited are all owned by the same group who have switched to a new provider.

Azur are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

Jackpot Knights - another operator on the Danguad Limited license - have refused to pay a player based on what they claim in a violation of their maximum bet rule. However upon examination there was on betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that's how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.

An employee of an operator on the Danguad Limited license has posted an abusive message on our Facebook page.

An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to - effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.

We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

(-1) Progressive Jackpot Monthly Withdrawal Cap -
Terms and Conditions state that winnings of €10,000 or greater will be divided into monthly withdrawals of €5,000 and there is no mention of progressive jackpots being excluded from this - other casinos operated by Danguad have confirmed that their withdrawal limits also apply to progressives and so logically it would appear that the same rule is being applied at Azur - since it is the software provider and not the casino that provides the winnings for Progressive Jackpots ThePOGG can see no legitimate reasons for implementing this policy - remember some Progressive Jackpots can pay out hundreds of thousands.

For references see Danguad Group Player Issues

Bonuses

 - 7 / 10
100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 20x(d+b)

The Azur Casino Welcome bonus currently consists of a bonus of 100% up to €100.

The minimum deposit that will trigger the bonus is €20.

This bonus carries a minimum cashout amount of deposit+bonus.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet term associated with this bonus.

This bonus is cashable.

Game Weightings:

  • Slots 100%
  • Video Poker 20%
  • Table games 5%
  • Live Games and other games 0%

 

 

 

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
€9.88
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 4 days

 - 6 / 10

Azur Casino state on their website that it takes up to 2 business days to process withdrawals and then they are instantly approved.

Maximum Withdrawal - €2,000 per week; €5,000 per month.

Minimum Withdrawal - €20.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Paysafecard, Cashlib and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Azur Casino use Net Entertainment software for their instant play casino alongside: Betsoft, GameArt, iSoftBet, Pragmatic Play, Play 'N Go, Quickspin, Xplosive, OneTouch, Ezugi, PariPlay, Kiron, Fugaso and Hollywood TV games. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 127

Slots – 567

Video Poker – 9

Jackpots - 35

Live - 6

Customer Service

 - 0 / 10

Email Testing Record

  • February 2018 - unresponsive .

Licensing

 - 2 / 10

Azur Casino hold the following gambling licenses :

  • Curacao eGaming - Azur Casino are licensed by Curacao eGaming the Master License holder. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom NOT accepted.

Azur Casino does not accept players from the following countries:Australia, Côte d’Ivoire, Greece, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Information:

Email : [email protected]

Slots RTP

Azur Casino do not appear to give the RTPs for their casino games.

Comp Points

Azur Casino offer a VIP program for players but not enough information is given on site for ThePOGG to determine its true value for players.

Closing Thoughts

Azur Casino are operating on a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. This is a very high risk group for players to engage with.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.