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4.4

Bet 365 Status: Blacklisted

Bet 365 Casino

Overview

Review last updated – July 2017

Due to Bet 365 Casino’s continued use of Spielo G2 software – a software group that has been caught offering games that could not have occurred accidentally and in violation of the technical standards many of their clients licenses (i.e. unfairly biased against the player), Bet 365 Casino are on our Blacklist

See http://thepogg.com/finsoftspielo-g2-rigged-games/ for further details.

One of the leading online gaming services, Bet 365 has over 4 million customers worldwide and employs over 1000 staff. Operated and regulated in Gibraltar, this company has built their reputation on their fantastic front-line customer service. This has been recognised when they won the prestigious 2010 ‘Operator of the Year’ award from eGaming Review Magazine.

Trustworthiness

 - 0 / 10

All six of the reviewers who work regularly for this site have held accounts with Bet365 for many years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion and in at least one instances, Bet365 approached one of our reviewers to report finding a four figure withdrawal that had not been paid correctly that the reviewer had failed to miss.

Bet365 have continued to offer games provided by GTECH after this group were found to be providing card games that did not conform to the natural probabilities that real cards would generate. As such they've been added to our Blacklist.

Bet365 are listed as Predatory at Affiliate Guard Dog for changing their terms and conditions and retroactively enforcing them.

Bet365 have been non-responsive to several player complaints at other portals.

For references see Bet 365 Player/Affiliate Issues

Due to the design of their website, we are unable to monitor all of the terms and conditions at Bet 365 casino. Those that we can monitor will be updated here.

Bonuses

 - 6 / 10
100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 20x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£9.64
Bonus Value
low roller
mid
mid roller
mid
high roller
high
superhigh roller
mid

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, PayPal, Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, FastBank Transfer or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 0 / 10

Bet 365 use Playtech software for their download casino and offer a selection of IGT (WagerWorks) slots games in their instant play Games tab. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 32

Table Games – 14

Slots – 102

Slots – 57

Video Poker – 47

Video Poker – 10

Live – 11

Live – 6

Jackpots – 47

Jackpots - 14

Customer Service

 - 0 / 10

All our reviewers report very positive experiences with Bet 365 customer services.

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 1 hour 49 minutes
  • November 2014 - 2 hours 21 minutes
  • June 2014 - 19 minutes
  • December 2013 - 1 hours 42 minutes
  • June 2013 - 1 day 11 hours 54 minutes
  • January 2013 - 1st email - 12 minutes

Licensing

 - 8 / 10

Bet365 hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bet365 currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Bet 365's products - France, French Guyana, Guadeloupe, Hong Kong, Netherlands, Martinique, Turkey, United States of America

The following countries are resticted fro participation with Bet 365's Casino and Poker products - Antigua and Barbuda, Australia, Costa Rica, Cyprus, Estonia, Israel, Latvia*, Netherlands Antilles (Curacao and Bonaire), Philippines†

*Players from Latvia are not able to play any of the Live Dealer games, however, are able to play all other bet365 products.
†Players from the Philippines are blocked from all Casino and Poker (Playtech) products, as well as Playtech Games.

Contact Details;

Email : support@customerservices365.com
Phone : +448000 288 365
+44800 7810 365
Fax : +448000 328 832
Address : Customer Services
Bet 635
Hillside
Festival Way
Stoke-On-Trent
Staffs.
England
ST1 5SH

Affiliate Program - Bet365 Affiliates.

Restricted Countries

Bet 365 does not accept players from the following countries: Antigua and Barbuda, Australia, Costa Rica, Cyprus, Estonia, Israel, Latvia, EU, Philippines, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Bet365 casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Bet365 offer a unique standard Playtech comp point system. This system offers increased accrual rates for many games. Alongside this they offer improved redemption rates as you move up the VIP rankings. The earning rates for the different games are listed below;

Game
Points Earned per 10 units
Sic Bo
2
European Roulette
1
American Roulette
1
Craps
1
Blackjack (all varieties excluding Blackjack Surrender and Blackjack Switch)
1
Casino Hold'em
1
Baccarat
1
Casino War
1
Carribbean Poker
3
Pai Gow Poker
2
Red Dog
2
Poker Three
2
Let Them Ride
2
Regular Slots (All)
3
Video Poker (All)
1
Games and Keno (All)
3
Progressive Jackpots (All)
3
Video Slots (All)
3

The Bet 365 Comp Point program offers the best value for money of any comp point program we are aware of.

Closing Thoughts

Bet 365 have been added to our Blacklist - do not play with them. Bet 365 - as their rating clearly shows - offer one of the best online casino available. With great games, fantastic customer service and an exceptionally generous bonus program, what more could you ask for?

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 20x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Bet365 Welcome bonus currently consists of a bonus of 100% up to £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum allowed win term.

The bonus is cashable

Game Weightings:

  • All games within the Games & Keno category excluding Keno 50%
  • Baccarat (all variations except Baccarat Side Bets), Wild Viking and 3 Card Brag 25%
  • Craps, Pai Gow Poker (all variations), Red Dog, Roulette (all variations), Sic Bo and Stravaganza 20
  • Blackjack (all variations except Blackjack Surrender, Blackjack Switch and Lucky Blackjack) and Casino Hold'em 10%
  • All Video Poker games 5%
  • Live Hi-Lo, Blackjack Surrender, Blackjack Switch, Lucky Blackjack, Pontoon, Video Poker or Video Slots double-up games and Multi Spin Slot Games (Goblin’s Cave, Ocean Princess, Triple Profits, Tropic Reels and Ugga Bugga) 0%
  • All other games 100%

 

 

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