OVERALL VERDICT
6.60/10

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OVERALL VERDICT

6.60/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

5/10

Software

10/10

Licensing

8/10

AFFILIATE PROGRAM

Bet-At-Home Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Partially cooperative with the management of player complaints.

– Low value registration incentives.

Bet-At-Home Casino Review

Name: Bet-At-Home Casino Review
Item: Bet-At-Home
Rating: 6.60
Author: ThePOGG

Review last updated - December 2017

OVERVIEW | 6.60/10

Bet-At-Home are part of the BetClic/Everest group. There have been historical issues with this operator's response to player complaints that we have been unable to overcome.

TRUSTWORTHINESS | 3/10

Historically Bet-At-Home has been non-cooperative with the management of player complaints. During June 2017 we managed to establish a line of communication with the relevant team members at Bet-At-Home and we are now confident that future issues will be properly managed. Unfortunately in December 2017 this relationship broke down and Bet-At-Home were moved back to Not Recommended status.

This group is also Rogued at Affiliate Guard Dog for unethical treatment of their affiliate partners.

For references see BetClic Everest Group Player Issues

BONUSES | 5 / 10

100% up to £150
Max Bonus	50
Min Deposit	1
Max Bet	NA
Type	Cashable
Wagering	60xb

Deposit Method Restrictions:

Country/Regional Restrictions:
Only available to the UK.

Full Bet-At-Home bonus review

Terms and Conditions

The Bet-At-Home Welcome bonus currently consists of a bonus of 100% up to £150 or 50% on deposits of £375 or more up to £750.

The minimum deposit that will trigger the bonus is £1.

This bonus has a wagering requirement of 60xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Only player from the UK are eligible to receive this bonus.

Game Weightings:

All Games not mentioned below 100%

Roulette 25%

All Blackjack games (incl. mini-version), Baccarat, All American Double Up, Jacks or Better Double Up, Punto Banco, Oasis Poker, TXS Hold'em, Pontoon, Deuces Wild Double Up, Joker Wild Double Up 10%

Casino Hold'em 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £150

T&CS APPLY

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Value to Player for:

$1.74

Bonus Value

low roller

mid

mid roller

mid

high roller

high

superhigh roller

high

Payout Speed: 24h | 10 / 10

Using Neteller our reviewers report withdrawals usually paid within 24. However one of our reviewers experience difficulty getting their documentation verified with the casino asking again and again for the documents to be resent. Eventually the BetClic identified the problem – that the documents were too small – and asked the reviewer to increase the size of the attachments. This is highly unusual and the first instances of attachments being rejected for being too small that we’ve ever heard of.

Minimum withdrawal - 15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD. Smaller withdrawals will incur a fee.

Maximum withdrawal - 30,000 EUR, £25,000, 100,000 PLN, 7,200,000 HUF, 700,000 CZK, 120,000 RON, 300,000 SEK, 225,000 NOK, 65,000 BRL or 30,000 USD

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers) or PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Bet-At-Home use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 23

Slots – 99

Video Poker – 6

Live – 3

Customer Service | 10 / 10

Email Testing Record

December 2016 - 8 minutes
June 2015 - 1 hour 44 minutes
November 2014 - 18 minutes
June 2014 - 38 minute
December 2013 - 46 minutes
June 2013 - 24 minutes
January 2013 - 1st email - 5 minutes

Licensing | 8 / 10

Bet-At-Home hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bet-At-Home currently use eCogra. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Bet-At-Home does not accept players from the following countries: Belarus, France, Israel, South Africa, Turkey, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information;

Email :	[email protected]
Phone :	+356-21314833
Fax :	+356-25401296
Address :	bet-at-home.com Internet Ltd.
	bet-at-home.com Entertainment Ltd.
	Portomaso Business Tower, Level 12
	Portomaso PTM01
	Malta

Slots RTP

Bet-At-Home release the house edge (RTP) information for all of the slots games that they offer in the casino area of their site. The slots games in the ‘Games’ section do not include house edge information.

Comp Points

Bet-At-Home Casino do not offer a comp point program.

Closing Thoughts

Unfortunately the line of communication we'd established that we hoped would allow for successful dispute resolution with Bet-At-Home has faltered. This leaves player's exposed and as resulted in Bet-At-Home returning to Not Recommended status.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

BetClic