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3.50

Bet Monkey Status: Closed

Bet Monkey Casino

Overview

Review last updated – May 2016

BetMonkey were previously a member of the Playbay group but now appear to be owned by the same group as Offside Bet.

Trustworthiness

 - 3 / 10

BetMonkey are the sister property to OffSide Bet casino.

None of the reviews that work for this site have been able to play with OffSide Bet as they do not currently accept UK players.

OffSide Bet have no negative reports at Gambling Grumbles, are not listed at Ask Gamblers, Gaffg.com or Affiliate Guard Dog, but do have some worrying issues raised about them at CasinoMeister.

It appears that in 2011 OffSide Bet confiscated winnings on two occasions using the ‘Spirit of the Bonus’ clause to deny winnings after their live support gave out incorrect information to players. This issue has seen them awarded CasinoMeister’s ‘Worst Casino Manager of 2011’ award.

Unfortunately OffSide Bet includes the following term in their contract;

6.3. Maximum payout for one client per day is equivalent to 100,000 USD or equivalent in the betting account currency. The day is defined in between 00:00 GMT to 23:59 GMT.

While this rule may not affect many players, it does negatively impact any player who hits a big win and if the player does not recall this term, could lead to a situation where a player continues playing able to lose back any or all of their balance but unable to win. That's unacceptable - if OffSide Bet casino wishes to protect itself against large wins this should be done through limiting the maximum allowed bet in game, not via terms and conditions.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £100.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 40xbonus

No terms and conditions on website.



Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel it appropriate to ask a review to play with Bet Monkey. The Bet Monkey website does not provide any information on withdrawal times. As they do not accept US players we will assume these to be 5 days for ewallets.

Minimum withdrawal – £20.

Maximum withdrawal – €2000/week.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, UKash, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 7 / 10

Bet Money casino use Net Entertainment and Sheriff software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 24

Slots – 84

Video Poker – 12

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No Response
  • June 2015 - No Response
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - No Response

Licensing

 - 8 / 10

BetMonkey hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Bet Monkey casino – USA

Contact Information;

Email : support@sbsmalta.com
Phone : +356 20141333

Restricted Countries

Bet Monkey does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Bet Monkey casino publish the RTP figures for their Net Entertainment slots games.

Comp Points

Bet Monkey casino do not offer a comp point program.

Closing Thoughts

With a group of small White Label casinos like the Plus 5 network runs, which pop-up and go out of business frequently and instances of non-responsiveness, there's nothing about this group that we feel comfortable with.

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