OVERALL VERDICT
3.60/10

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OVERALL VERDICT

3.60/10

PAYOUT SPEED

5/10

Customer Service

0/10

Bonuses

1/10

Software

7/10

Licensing

8/10

AFFILIATE PROGRAM

Bet Monkey Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

There are no recommended casinos to your country to display.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.

Bet Monkey Casino Review

Name: Bet Monkey Casino Review
Item: Bet Monkey
Rating: 3.60
Author: ThePOGG

Review last updated - May 2016

OVERVIEW | 3.60/10

BetMonkey were previously a member of the Playbay group but now appear to be owned by the same group as Offside Bet.

TRUSTWORTHINESS | 3/10

BetMonkey are the sister property to OffSide Bet casino.

None of the reviews that work for this site have been able to play with OffSide Bet as they do not currently accept UK players.

OffSide Bet have no negative reports at Gambling Grumbles, are not listed at Ask Gamblers, Gaffg.com or Affiliate Guard Dog, but do have some worrying issues raised about them at CasinoMeister.

It appears that in 2011 OffSide Bet confiscated winnings on two occasions using the ‘Spirit of the Bonus’ clause to deny winnings after their live support gave out incorrect information to players. This issue has seen them awarded CasinoMeister’s ‘Worst Casino Manager of 2011’ award.

Unfortunately OffSide Bet includes the following term in their contract;

6.3. Maximum payout for one client per day is equivalent to 100,000 USD or equivalent in the betting account currency. The day is defined in between 00:00 GMT to 23:59 GMT.

While this rule may not affect many players, it does negatively impact any player who hits a big win and if the player does not recall this term, could lead to a situation where a player continues playing able to lose back any or all of their balance but unable to win. That's unacceptable - if OffSide Bet casino wishes to protect itself against large wins this should be done through limiting the maximum allowed bet in game, not via terms and conditions.

BONUSES | 1 / 10

Bet Monkey Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10

Due to their Not Recommended status we did not feel it appropriate to ask a review to play with Bet Monkey. The Bet Monkey website does not provide any information on withdrawal times. As they do not accept US players we will assume these to be 5 days for ewallets.

Minimum withdrawal – £20.

Maximum withdrawal – €2000/week.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, UKash, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 7 / 10

Bet Money casino use Net Entertainment and Sheriff software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 24

Slots – 84

Video Poker – 12

Customer Service | 0 / 10

Email Testing Record

December 2016 - No Response
June 2015 - No Response
November 2014 - No Response
June 2014 - No Response
December 2013 - No Response

Licensing | 8 / 10

BetMonkey hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Bet Monkey casino – USA

Contact Information;

Email :	[email protected]
Phone :	+356 20141333

Restricted Countries

Players from United States NOT accepted.

Bet Monkey does not accept players from the following countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Bet Monkey casino publish the RTP figures for their Net Entertainment slots games.

Comp Points

Bet Monkey casino do not offer a comp point program.

Closing Thoughts

With a group of small White Label casinos like the Plus 5 network runs, which pop-up and go out of business frequently and instances of non-responsiveness, there's nothing about this group that we feel comfortable with.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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