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6.65

BetVictor Status: Not Recommended

BetVictor Casino

Overview

Review last updated – July 2017

BetVictor is the recently re-branded Victor Chandler group. With over half a million customers, a turnover of over a £1billion/year and a reputation for ingenuity and market leading creativity, the recently re-branded BetVictor is one of the UK’s leading bookmakers and a rising titan in the online casino market. Unfortunately BetVictor are also non-responsive to player complaints at this site and have retroactively changed affiliate terms and conditions.

Trustworthiness

 - 3 / 10

All six of the reviewers who work regularly for this site have held accounts with BetVictor for many years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion.

In June 2015, BetVictor closed CasinoMeister's affiliate account based on terms that were not in place at the time they opened their account. This type of retroactive application of new terms is an unacceptable business practice and have resulted in BetVictor being moved to 'Not Recommended' status. While this change was later reversed, that it was applied in the first instance is extremely concerning and leads us to wonder how many other affiliates have had their accounts closed in this manner.

BetVictor are non-responsive to player complaints posted at this site.

For references see BetVictor Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to BetVictor casino's terms and conditions here.

Bonuses

 - 8 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb
Deposit Method Restrictions: Only for Credit or Debit Card deposits
Country/Regional Restrictions: Armenia, Argentina, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, China, Croatia, France, Georgia, Hong Kong, Hungary, India, Israel, Kazakhstan, Latvia, Lithuania, Macau, Macedonia, Malaysia, Mexico, Montenegro, Nigeria, Nepal, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Taiwan, Thailand or Ukraine
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£12.33
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in at most 24 hours.

Banking options available - Credit/Debit cards, Neteller, Paypal, Moneybookers, UKash, Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

BetVictor primarily use Net Entertainment software for their table games thought the do offer some additional Chartwell games. They also augment their slots selection with a selection of OpenBet, PlayNGo, Realistic, Chartwell, IGT and Microgaming slots games. Check out our Chartwell Software Review.

Game selections are as follows;

Instant

Table Games – 63

Slots – 451

Video Poker – 28

Live – 3

Jackpots - 36

Customer Service

 - 10 / 10

All our reviewers report very positive experiences with BetVictor customer services.

Email Testing Record

  • December 2016 - 4 hours 2 minutes
  • June 2015 - 4 hours 41 minutes
  • November 2014 - 1 hour 30 minutes
  • June 2014 - 4 hours 56 minutes
  • December 2013 - 12 minutes
  • June 2013 - 35 minutes
  • January 2013 - 1st email - 4 hours 3 minutes

Licensing

 - 8 / 10

BetVictor hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BetVictor currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with BetVictor - Antigua, Armenia, Cuba, Estonia, France, Hong Kong, Iran, Malaysia, Myanmar, Moldova, North Korea, Phillipines, Sudan, Syria, Spain, Turkey and USA

Contact Information;

Email : casino@betvictor.com
Phone : UK 08000 612 809 (free)
UK +44 20 7127 9064 (landline)
Irish 1800 992 808 (free)
International +350 2000 6700 (toll)

Affiliate Program - BetVictor Affiliates.

Restricted Countries

BetVictor does not accept players from the following countries: Antigua and Barbuda, Armenia, Cuba, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Iran, Malaysia, Moldova, Myanmar [Burma], North Korea, Philippines, Spain, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

BetVictor lists the house edge information (RTP) for their Net Entertainment games and the possible ranges for their IGT games.

Comp Points

BetVictor do not offer a comp point program.

Closing Thoughts

BetVictor are non-responsive to player complaints. As such we wouldn't recommend players engage with this operator.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb

This promotion is only available to new players and only once they've made their first deposit.

The BetVictor Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Only players depositing via Credit or Debit Card are eligible to receive this bonus.

Players from the following countries are not eligible to receive this bonus - Armenia, Argentina, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, China, Croatia, France, Georgia, Hong Kong, Hungary, India, Israel, Kazakhstan, Latvia, Lithuania, Macau, Macedonia, Malaysia, Mexico, Montenegro, Nigeria, Nepal, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Taiwan, Thailand or Ukraine

Game Weightings:

  • Slots / Scratchcards / Numbers Games 100%
  • Roulette / Table Games / Video Poker 20%
  • Blackjack / Craps 10%
  • Casino War 5%
  • Baccarat (all versions) & Blood Suckers slot 0%

 

 

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