BetVictor Casino

BetVictor has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, BetVictor's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and BetVictor have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that BetVictor has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 1/year for the decade we have been in operation) does harm.

The above being the case we're happy to acknowledge that BetVictor's policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see BetVictor Player/Affiliate Issues

Using Neteller withdrawal normally paid in at most 24 hours.

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

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BetVictor primarily use Net Entertainment software for their table games thought the do offer some additional PlayNGo, Realistic, Chartwell, IGT and Microgaming slots games.

Game selections are as follows;

All our reviewers report very positive experiences with BetVictor customer services.

Email Testing Record

• May 2021 - 2 hour 7 minutes
• December 2016 - 4 hours 2 minutes
• June 2015 - 4 hours 41 minutes
• November 2014 - 1 hour 30 minutes
• June 2014 - 4 hours 56 minutes
• December 2013 - 12 minutes
• June 2013 - 35 minutes
• January 2013 - 1st email - 4 hours 3 minutes

BetVictor hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BetVictor currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

BetVictor does not accept players from the following countries: American Samoa, Antigua and Barbuda, Armenia, Cuba, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Iran, Democratic People's Republic of Korea, Malaysia, Moldova, Myanmar, Philippines, Spain, Sudan, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

BetVictor lists the house edge information (RTP) for their Net Entertainment games and the possible ranges for their IGT games.

BetVictor do not offer a comp point program.

While we would love to see the extended BetVictor group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with BetVictor should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.