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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Fast response to email support request.

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– No effective regulation. Licensed in name only.

– Low value registration incentives.


BetRool Casino Review

Review last updated - September 2017.

OVERVIEW | 2.48/10


BetRool are part of the iTains N.V. Group. They are licensed by Curacao eGaming, one of the weaker Curacao Master License holders that is rarely useful or responsive to player complaints. BetRool are primarily a sports betting outfit but they do offer a full suite of casino games. Their website uses a grey and black colour theme and features a background of a full football stadium on every page.

TRUSTWORTHINESS | 1/10


The iTains group appear to have engaged in highly questionable behaviour, dropping the player's maximum allowed bet to an unfeasible low level to meet the required wagering requirements. They subsequently directed the player to contact their regulator who were responsive in a very basic form but made no reasonable efforts to independently review the situation or assist the player.

When we approached them about the same complaint the only response they offered was to once again direct the player to their regulator.

(-3) The iTains N.V. carry maximum allowed win terms limiting a players win to €20000 per week regardless of whether or not the operator has accepted wagers at odds that would payout more than this.

For references see iTain N.V. Group Player Issues

BONUSES | 0 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10


BetRool do not provide any information about their payout speed on their website. As they do not accept US players we will base our rating on a payment speed of 5 days.

Minimum withdrawal - No information provided.

Maximum withdrawal - No information provided.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, EcoCard, AstroPay, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 2 / 10


BetRool casino use Spinomenal and iSoftBet software for their instant play casino.

Game selections are as follows;

Instant

Table Games – 8

Slots – 97

Video Poker – 9

Live - 7

Customer Service | 10 / 10


Email Testing Record

  • August 2017 - 57 minutes.

Licensing | 2 / 10


BetRool hold the following gambling licenses :

  • Curacao eGaming - BetRool casino are licensed by the Curacao eGaming Master License holder. Our experience of dealing with this Master License holder is they are typically non-responsive to player complaints and where we have seen them respond their approach is minimalist and offers no real support to players. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with BetRool - Netherlands, South Africa, United Kingdom, United States of America and other U.S. territories

Contact Details;

Email: [email protected]
Email: [email protected]

Affiliate Program - BetRool Affiliates

Restricted Countries


Players from United States NOT accepted.

BetRool does not accept players from the following countries: Netherlands, South Africa, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


BetRool do not publish the RTP or House Edge figures for their slots games.

Comp Points


BetRool do not appear to offer any form of comp point program.

Closing Thoughts


Having seen both the responses given to a player when dealing with a complaint and the responses they gave to their regulator we're entirely unhappy with the professionalism shown by the iTains N.V. group. That they then flatly refused to discuss the complaint with us just reinforces this poor opinion.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

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