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7.05

Betsafe Status: Not Recommended

Ownership:
BML Group Ltd

Betsafe Casino

Overview

Review last updated – July 2017

Founded in 2006, Betsafe are another newcomer to the online casino industry, but have so far racked up a host of positive feedback on gambling related message boards. They have recently been acquired by the Betsson group – an industry giant – which can only be good for customers.

Trustworthiness

 - 3 / 10

Historically, the Betsson group have been unwilling to discuss player complaints and have confiscated funds only providing vague terms as justification. However, in early 2016 we had an extended conversation with this group and they have subsequently assured us that going forward they will ensure that all complaints are addressed fully. This a huge step forward for the Betsson group and we look forward to working more closely with them in the future.

Unfortunately our contact at the Betsson group moved on in early 2017 and since that point we have been unable to establish a dialogue with any relevant party with this group.

For references see Betsson Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Betsafe casino's terms and conditions here.

Bonuses

 - 10 / 10
100% up to £250
Max Bonus 250
Min Deposit 10
Max Bet 6
Type Cashable
Wagering 40xb
10 big complimentary spins on Gonzo’s Quest
# of Spins 10
Spin Value 1
Max Bet 6
Max Win NA
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Afghanistan, Algeria, Angola, Bahrain, Belgium, China, Cuba, Canada, Denmark, Eritrea, Ethiopia, France, Guadeloupe, Guyane (French Guiana), Hong Kong, Hungary, Indonesia, Italy, Jordan, Iran, Iraq, Kuwait, Libya, Malaysia, Martinique, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Sudan, Somalia, South Sudan, Spain, Syria, Turkey, Tunisia, UAE, US ,Yemen, United States and its dependencies, military bases, territories which include but are not limited to Am. Samoa, Guam, Marshall Islands, Mauritania, N. Mariana Islands, Puerto Rico, and Virgin Islands
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£16.74
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report all withdrawal paid within 24 hours.

Banking options available - Credit/Debit Cards, Bank Transfer, Neteller, Moneybookers (Skrill), Entropay, Euteller, Speedcard, PaySafeCard and Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Betsafe use Net Entertainment software in their Casino Red and Cryptologic in their download Casino Black. Check out our Net Entertainment Software Review and Cryptologic Software Review for more information.

Game selections are as follows;

Download

Instant

Table Games – 18

Table Games – 21

Slots – 47

Slots – 69

Video Poker – 23

Video Poker – 4

Live - 3

Live - 3

Customer Service

 - 10 / 10

As mentioned above our reviewers have only positive reports when it comes to their communications with the Betsafe customer support team.

Email Testing Record

  • November 2016 - 34 minutes
  • December 2015 - 11 minutes
  • June 2015 - 9 minutes
  • November 2014 - 1 hour 24 minutes
  • June 2014 - 2 minutes
  • December 2013 - 55 minutes
  • June 2013 - 26 minutes
  • January 2013 - 1st email - 3 hours 15 minutes

Licensing

 - 8 / 10

Betsafe hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Betsafe currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Betsafe - Afghanistan, Algeria, Angola, Australia, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, Georgia, Greece, Guadeloupe, Guyane (French Guiana), Hungary, Hong Kong, Indonesia, Jordan, Iran, Iraq, Italy, Kuwait, Latvia, Libya, Lithuania, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan,Portugal, Qatar, Rwanda, Saudi Arabia, Slovenia, Sudan, Somalia, South Sudan, Spain, Syria, Turkey, Tunisia, UAE, Yemen, United States and its dependencies, military bases and territories including but not limited to Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands

Contact Details;

Email : support-en@betsafe.com
payments-en@betsafe.com
doc@betsafe.com
Phone : 0044-808-2800 766
Address : Betsson Malta Ltd.
G.B. Building
Watar Street
Ta' Xbiex
Malta

Affiliate Program - Affiliate Lounge.

Restricted Countries

Betsafe does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Angola, Australia, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Georgia, Greece, Guadeloupe, Guam, Guyana, Hong Kong SAR China, Hungary, Indonesia, Iran, Iraq, Italy, Jordan, Kuwait, Latvia, Libya, Lithuania, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Norfolk Island, North Korea, Oman, Pakistan, Portugal, Qatar, Rwanda, Saudi Arabia, Slovenia, Somalia, Spain, Sudan, Syria, Tunisia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Arab Emirates, United States, Yemen.

Slots RTP

Betsafe casino publish house edge information (RTP) for all games in their Casino Red. They do no publish this information for their Casino Black games.

Comp Points

Betsafe Casino do not offer a comp point program on either of their casinos.

Closing Thoughts

The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems, however the failure to respond to the complaints that do come through is not something we're comfortable with and as such we cannot recommend players engage with this group.

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Promotional Terms & Conditions

100% up to £250
Max Bonus 250
Min Deposit 10
Max Bet 6
Type Cashable
Wagering 40xb
10 big complimentary spins on Gonzo’s Quest
# of Spins 10
Spin Value 1
Max Bet 6
Max Win NA
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Betsafe Welcome bonus currently consists of a bonus of 100% up to £250 plus 10 big complimentary spins on Gonzo’s Quest.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £6 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible for this bonus.

Players from the following countries are not eligible to receive this bonus - Afghanistan, Algeria, Angola, Bahrain, Belgium, China, Cuba, Canada, Denmark, Eritrea, Ethiopia, France, Guadeloupe, Guyane (French Guiana), Hong Kong, Hungary, Indonesia, Italy, Jordan, Iran, Iraq, Kuwait, Libya, Malaysia, Martinique, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Sudan, Somalia, South Sudan, Spain, Syria, Turkey, Tunisia, UAE, US ,Yemen, United States and its dependencies, military bases, territories which include but are not limited to Am. Samoa, Guam, Marshall Islands, Mauritania, N. Mariana Islands, Puerto Rico, and Virgin Islands

Game Weightings:

  • 100%: Video slots, slot machines
  • 20%: All Live Games
  • 10%: Roulette (all types except Live Roulette), Caribbean Stud, Casino Hold’em, Casino Stud Poker Games, Red Dog, Pai Gow Poker Games, Oasis Poker, Texas Hold ‘em Poker
  • 5%: Blackjack (all types except Live Blackjack), Pontoon, Video Poker (all types), Baccarat, Video Poker, Beat Me, Punto Banco
  • Wagering on the following games will not contribute to the bonus wagering requirements: Wishmaster, Castle Builder, Alien, Ruby Scrooge, Robin Hood, Big Bang, Devil's Delight Lucky Angler, Champion of the Track, The Dark Knight Rises, Ring The Bells, Monster Smash, Roman Chariots, Pearls of India and Tower Quest, Live Baccarat and Live Three Card Poker. The bonus money will not display in your balance when you open these games.

 

 

 

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