Betway Casino

The Betway group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, Betway's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Betway have been a significant financial supporter of our sister charity BetBlocker. It is our considered opinion that the support that Betway has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average ~3/year for the decade we have been in operation) does harm.

The above being the case we are happy to acknowledge that Betway's policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see Palace Group Player/Affiliate Issues

The Betway website does not provide payout time frames for their eWallets. As they do not accept US players we will assume this to be 5 days, this is the industry standard.

Minimum withdrawal - €10.

Maximum withdrawal - None listed.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Betway casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows:

Email Testing Record

• November 2021 - the support address given on site comes back with a "no longer actively monitored account" message - not really very customer friendly.
• December 2016 - Need to register to get support
• December 2015 - No Reply
• June 2015 - 1 hour 53 minutes
• November 2014 - 22 hours 57 minutes
• June 2014 - 2 minutes
• December 2013 - 1 hour 44 minutes

Betway hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Betway currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

Betway does not accept players from the following countries: Afghanistan, Angola, Argentina, Australia, Belarus, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Bulgaria, Cameroon, Chile, China, Colombia, The Democratic Republic of The Congo, Costa Rica, Cuba, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Ghana, Greece, Greenland, Guatemala, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Lithuania, Macao, Macedonia, Malaysia, Mexico, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Rwanda, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sudan, Suriname, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United States, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Virgin Islands, British, Virgin Islands, U.S., Yemen, Zambia.

Betway casino do not appear to publish the Return to Player/House Edge information for any of their slots games.

Betway do not appear to offer a comp points system for players.

Betway, whilst uncooperative with us on player complaints brought to us against them, do a great deal to support our sister charity which aids those exhibiting problem gambling behaviours. This offsets the tiny number of complaints brought to us about them each year and as long as players are mindful of the fact that we cannot mediate complaints between themselves and Betway we see the value in recommending a group that actively works to support compulsive gamblers.