BGO Casino

The BGO group have informed us that while they will address complaints from players in other jurisdictions they will not discuss complaint submitted by UK players. They state that this is due to additional reporting requirements for the UKGC when managing complaints with a non-approved ADR service, however the licensing conditions that they are subject to are explicit in only requiring the operator to flag a 'key event' where they refer the player to a non-approved ADR service. Any situation where the player approaches the non-approved ADR independent of guidance from the operator would not carry any additional reporting requirements. As such we do not view this justification as legitimate.

BGO Casino carry a maximum win cap of £250,000 outside of Progressive Jackpot games as covered by Term 5.6: "All slots, video poker, table, card and arcade games featured on the Websites (except for progressive jackpots) are restricted to a maximum payout of £250,000 (or the equivalent in your chosen currency) to any one customer on any single wagering round. In the majority of instances this is by means of stake limits imposed within the applicable games. For the avoidance of doubt this is regardless of the size of the stake or the number of bets placed. Should you win in excess of this amount in any one betting round as a result of errors in the stake limits, you will win £250,000 (or an equivalent in your chosen currency) and any amount above this shall be void." 02/09/2019

Subsequent to this, the BGO group has elected not to discuss any complaint with this service. As such they have now been moved to Not Recommended status.

For references see BGO Entertainment Player Issues

The BGO group process withdrawals to ewallets the same day.

Minimum withdrawal - £20

Maximum withdrawal - unlisted.

Banking options available - Credit/Debit cards, Citadel, iDebit, Neteller, Skrill, PayPal, Pay.com

A £2.50 fee is charged for every withdrawal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

BGO casino use WagerWorks software for their table games and offer a lot of additional Net Entertainment slots games. Check out our WagerWorks Software Review and Net Entertainment Software Review.

Game selections are as follows;

Email Testing Record

• June 2020 - 1 hour 6 minutes .
• September 2019 - 5 minutes.
• May 2019 -17 minutes.
• November 2018 - 11 minutes
• November 2016 - 6 hours 10 minutes
• June 2015 - 12 minutes
• November 2014 - 11 minutes
• June 2014 - 10 minutes
• December 2013 - 4 minutes
• June 2013 - 19 hours 5 minutes
• April 2013 - 1st email - 1 day 23 hours 29 minutes

BGO hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BGO currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
• Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

BGO does not accept players from the following countries: Afghanistan, Asia, Australia, Belgium, France, French Guiana, French Polynesia, French Southern Territories, Greece, Hungary, Iran, Iraq, Israel, Italy, Libya, Mali, Netherlands, Nigeria, Portugal, Romania, Russian Federation, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sudan, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact Information;

BGO publish the house edge figures for all their slots games.

BGO casino does offer a comp point program and you earn one comp point for every £50 wagered on any casino game, but their website does not detail how many comp points you need to earn before you can redeem them for cash.

It is genuinely disappointing that the BGO group have taken the decision to ignore complaints submitted to this service. There's no sound regulatory or legal barriers to prevent this operator from discussing complaints. As such this can only be attributed to the operator's company decision.

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