OVERALL VERDICT
3.24/10

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OVERALL VERDICT

3.24/10

PAYOUT SPEED

0/10

Customer Service

10/10

Bonuses

6/10

Software

3/10

Licensing

2/10

WEBSITE

OWNERSHIP

Genesys Technology N.V

AFFILIATE PROGRAM

Big Dollar Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Fast response to email support request.

–

– Long delays on payment of withdrawals.

– No effective regulation. Licensed in name only.

Big Dollar Casino Review

Name: Big Dollar Casino Review
Item: Big Dollar
Rating: 3.24
Author: ThePOGG

Review last updated - June 2017

OVERVIEW | 3.24/10

Big Dollar are one of 7 casino that make up the Grand Prive group. Grand Prive previously worked with Microgaming, but shifted to BetOnSoft software when Microgaming pulled out of the US market.

TRUSTWORTHINESS | 1/10

BigDollar are part of the Grand Prive Group which now lists its ownership as Genesys Technologies NV. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive Group Player/Affiliate Issues

You can see the latest updates to Big Dollar casino's terms and conditions here.

BONUSES | 6 / 10

100% up to $500
Max Bonus	500
Min Deposit	20
Max Bet	8/0.50
Type	Cashable
Wagering	40xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Big Dollar bonus review

Terms and Conditions

The Big Dollar Welcome bonus currently consists of a bonus of 100% up to $500.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is $8 on any single round of play and $0.50 on any single payline.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

Slots 100%

Roulette 50%

Three Card Poker 50%

Baccarat 25%

Video Poker 10%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to $500

T&CS APPLY

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Value to Player for:

$9.68

Bonus Value

low roller

high

mid roller

mid

high roller

mid

superhigh roller

high

Payout Speed: 2+ weeks | 0 / 10

The Grand Prive group do not accept Neteller and as such we have not tested their withdrawal times. As they accept US players we assume these to be 2+ weeks. All of the Grand Prive group only process withdrawals on Mondays and Thursdays.

Minimum withdrawal – £100.

Maximum withdrawal – $2000/week.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers)

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 3 / 10

Big Dollar casino use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selection is as follows;

Download	Instant
Table Games – 17	Table Games – 10
Slots – 61	Slots – 61
Video Poker – 34	Video Poker – 30

Customer Service | 10 / 10

Email Testing Record

December 2016 - 3 hours 9 minutes
June 2015 - 23 minutes
June 2014 - 38 minutes
December 2013 - No Response
August 2013 - 1 hour 13 minutes

Licensing | 2 / 10

BigDollar hold the following gambling licenses :

Curacao eGaming - BigDollar casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Big Dollar casino – Brazil Croatia, Finland, Hungary, Ireland, Japan, Mexico, United Kingdom, Netherlands, Poland, South Africa, Bangladesh, Romania, Russia, Players from Australia are restricted to Slots play only. No Table Game wagers will be accepted from Australian players

Contact Information;

Email :	[email protected]
	[email protected]
Phone :	UK – 0800 051 6730
	USA - 1888 777 0203
	Netherlands - 0800 022 0929
	Italy – 800 785 381
	France – 800 911 919
	Australia - 0800 750 135
	Canada - 1888 777 0206
	Germany - 1800 183 3554
Fax :	UK – 0800 917 3624
	USA - 1800 253 8820
	Netherlands - 0800 022 0816
	Italy – 800 785 386
	France – 0800 183 3894
	Australia - 0800 785 384
	Canada - 1866 266 0735
	Germany - 1800 750 136

Affiliate Program - TopRefer Affiliates.

Restricted Countries

Players from United States NOT accepted.

Big Dollar does not accept players from the following countries: Australia, Bangladesh, Brazil, Croatia, Finland, Hungary, Ireland, Japan, Mexico, Netherlands, Netherlands Antilles, Poland, Romania, Russian Federation, South Africa, United Kingdom.

Contact

Slots RTP

Big Dollar casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

The Grand Prive venues run their own unique comp point program. Comp points are earned at the following rates;

Slots – 1 point for every $10 wagered
Roulette – 1 point for every $10 wagered
Three Card Poker – 1 point for every $10 wagered
Keno – 1 point for every $10 wagered
Baccarat – 1 point for every $25 wagered
Video Poker – 1 point for every $50 wagered
Blackjack – 1 point for every $100 wagered
Craps – 1 point for every $100 wagered

Comp points can be redeemed at a rate of 1000 comp points to $55 or saved up for various prizes and when redeemed for cash are considered No Deposit bonuses with wagering requirements and maximum allowed cashouts of $100.

Closing Thoughts

Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

+ 13 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.