OVERALL VERDICT
6.72/10

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OVERALL VERDICT

6.72/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

6/10

Software

10/10

Licensing

10/10

WEBSITE

HISTORICAL OWNERSHIP

Unibet International Ltd

OWNERSHIP

Platinum Gaming Limited

AFFILIATE PROGRAM

Bingo.com Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

Bingo.com Casino Review

Name: Bingo.com Casino Review
Item: Bingo.com
Rating: 6.72
Author: ThePOGG

Review last updated - January 2019

OVERVIEW | 6.72/10

Bingo.com is a dedicated Bingo focused brand with a dedicated casino section. They are owned and operated by Kindred Group.

TRUSTWORTHINESS | 2/10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

BONUSES | 6 / 10

£60 when you deposit £40
Max Bonus	60
Min Deposit	20
Max Bet	30%xb
Type	Sticky
Wagering	40xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Bingo.com bonus review

Terms and Conditions

The Bingo.com Welcome bonus currently consists of a bonus of £20 when you deposit £10 or £60 when you deposit £40 plus 40 complimentary spins.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 15xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is 30% of the bonus amount on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is sticky which means it can never be withdrawn and will be removed from your account after you’ve completed the wagering requirement and made your first withdrawal.

Game Weightings:

All Slot games 100%

Casino table games and video poker games, including Roulette, French Roulette, Blackjack, Roulette Pro, Jack or Better, Deuces Wild, Joker Wild, All American, Classic Jacks or Better and Deuces Wild 10%

Bingo 200%

Bingo side games/ bingo slots have a contribution weight of 100%

table games found within the bingo client 10%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: £60 when you deposit £40

T&CS APPLY

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Value to Player for:

$8.46

Bonus Value

low roller

high

mid roller

mid

high roller

mid

superhigh roller

high

Payout Speed: 24h | 10 / 10

Using Neteller all of our reviewers report withdrawal regularly being paid within an hour but at most taking 24 hours. There website states that withdrawals can take up to 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Moneybookers, UKash and PaySafeCard

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Bingo.com use Net Entertainment software for their instant play casino with the additions of some Microgaming and Leander slots games.

Game selections are as follows;

Instant

Table Games – 18

Slots – 210

Video Poker – 6

Live – 15

Customer Service | 10 / 10

Email Testing Record

November 2018 - 2 minutes
November 2016 - 1 hour 21 minutes
June 2015 - 58 minutes
November 2014 - 9 minutes
June 2014 - No Response
December 2013 - 8 minutes
October 2013 - 11 minutes

Licensing | 10 / 10

Bingo.com hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bingo.com currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Bingo.com does not accept players from the following countries: Afghanistan, Asia, Australia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, Pakistan, Philippines, South Africa, Spain, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact

Contact Information;

Email :

[email protected]

Slots RTP

Bingo.com casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

Bingo.com do not appear to offer any form of comp point program.

Closing Thoughts

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.