Bingo.com Casino

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

Using Neteller all of our reviewers report withdrawal regularly being paid within an hour but at most taking 24 hours. There website states that withdrawals can take up to 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Moneybookers, UKash and PaySafeCard

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

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Bingo.com use Net Entertainment software for their instant play casino with the additions of some Microgaming and Leander slots games.

Game selections are as follows;

Email Testing Record

• November 2018 - 2 minutes
• November 2016 - 1 hour 21 minutes
• June 2015 - 58 minutes
• November 2014 - 9 minutes
• June 2014 - No Response
• December 2013 - 8 minutes
• October 2013 - 11 minutes

Bingo.com hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bingo.com currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

Bingo.com does not accept players from the following countries: Afghanistan, Asia, Australia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, Pakistan, Philippines, South Africa, Spain, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact Information;

Bingo.com casino publish the house edge figures for all of their Net Entertainment slots games.

Bingo.com do not appear to offer any form of comp point program.

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.