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Bingo Diamond Status: Not Recommended

Affiliate Program:
Broadway Gaming

Bingo Diamond Casino


Review last updated – December 2017

Bingo Diamond is part of a small group of bingo and casino providers running on the Broadway Gaming platform. It is licensed by the UKGC  in the United Kingdom and the MGA in Malta – it uses eCOGRA as its ADR for UK players lodging complaints. Bingo Diamond is platform mates with: Glossy Bingo, Dotty Bingo, Rehab Bingo, Casino of Dreams, Butlers Bingo and Lucky 247. Up-to-date details of all of its sister properties can be found on the UKGC license page for Broadway Gaming. Bingo Diamond advertises a small selection of games: slots and table by: Microgaming but the exact number cannot be seen without creating a login. The Bingo Diamond site design is basic – its logo is red, black and white.


 - 3 / 10

The Broadway Gaming platform have been unresponsive to player complaints at ThePOGG.

Bingo Diamond have a dormancy term which allows them to confiscate 25% of an inactive account (an account which has not had any activity for 180 days by their standards) balance each month - a predatory term in the eyes of ThePOGG.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed: 7 days

 - 0 / 10

Due to their Not Recommended status we did not feel comfortable sending a reviewer to Butler's Bingo.

Minimum withdrawal – £20.

Maximum withdrawal – £5000 per 30 days - 1 withdrawal allowed per week.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


 - 1 / 10

Bingo Diamond appear to use a very stripped down version of Microgaming software for their instant play casinos. Either that or all games are not visible until a player account has been created - this should not be necessary to see the games on offer. Check out our Microgaming Software Review.

Game selections are as follows;


Table Games – 13

Slots – 12

Video Poker – 3

Jackpot – ?

Customer Service

 - 0 / 10

Email Testing Record

  • December 2017 - No response.


 - 10 / 10

Bingo Diamond hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. ButlersBingo currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Bingo Diamond does not accept players from the following countries: Afghanistan, American Samoa, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Brunei, Bulgaria, China, Colombia, Congo - Kinshasa, Croatia, Czech Republic, Denmark, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guam, Guyana, Hong Kong SAR China, Hungary, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Lebanon, Libya, Macau SAR China, Malaysia, Montenegro, Nigeria, Northern Mariana Islands, Pakistan, Philippines, Puerto Rico, Russia, Singapore, Slovenia, South Africa, Spain, Sudan, Syria, Taiwan, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United States, Vanuatu, Vietnam, Yemen, Zimbabwe.


Contact Details:

Email :

Slots RTP

Bingo Diamond publish the house edge (RTP) information for all of their slots games.

Comp Points

Bingo Diamond do not appear to offer a comp point program.

Closing Thoughts

Unfortunately there are issues with the Broadway Gaming platform which give rise to player unfriendly circumstances and therefore, in terms of trustworthiness, there are operators that would be recommended more highly by ThePOGG. The dormancy term that allows the casino to retain 25% of the balance on accounts that have remained dormant for 180 days is particularly harsh - inactivity should never be used to allow confiscation of player funds. This platform have also proved unwilling to discuss player complaints with ThePOGG.

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