OVERALL VERDICT
5.56/10

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OVERALL VERDICT

5.56/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

9/10

Software

7/10

Licensing

2/10

WEBSITE

HISTORICAL OWNERSHIP

Dama N.V.

OWNERSHIP

Dama N.V.

AFFILIATE PROGRAM

Bitstarz Affiliate

This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Fast withdrawals.

– Fast response to email support request.

– Competitive incentives for registration.

–

– Non-cooperative with the management of player complaints.

– No effective regulation. Licensed in name only.

Bitstarz Casino Review

Name: Bitstarz Casino Review
Item: Bitstarz
Rating: 5.56
Author: ThePOGG

Review last updated - November 2020.

OVERVIEW | 5.56/10

Bitstarz casino are a developing brand licensed in Curacao. They are operated by Dama N.V. They provide a limited range of games from: Betsoft, Amatic, Microgaming, Ezugi and SoftSwiss.

TRUSTWORTHINESS | 0/10

We have significant concerns about many different aspects of the Bitstarz businesses.

Complaints managed by this service have highlighted player verification policies that are in our opinion completely substandard and fail to provide any realistic barrier to deter money laundering or the funding or terrorist organisations.

Beyond this, we feel that their player registration process is intentionally structured in a manner that will result in players from illegal markets registering and playing with Bitstarz. The operator then appears to be engaging free rolling policies, where if these players lose, they turn a blind eye to the infractions, but if the player wins significantly they then point to their terms of use prohibiting players from that jurisdiction and void the win.

We have also found this operator's approach to responsible gambling to be what we consider to be lax, using ambiguous language, failing to hold to the standards they set and making sub-standard efforts to prevent further access to gaming services.

We have identified this operator actively engaging strategies to try and encourage self-excluded players to revoke their exclusion. Not only is this entirely contrary to any reasonable definition of a 'responsible gambling' policy, it is also contrary to the information they had published on their site at the time, that stated that self-exclusions could not be revoked during the selected exclusion period.

For references see Bitstarz Player Issues

BONUSES | 9 / 10

100% up to €100
Max Bonus	100
Min Deposit	20
Max Bet	5
Type	Cashable
Wagering	40xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Bitstarz bonus review

Terms and Conditions

The BitStarz Welcome bonus currently consists of a bonus of 100% up to €100 plus 180 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 40xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible for this bonus - Greece (GR), Hungary (HU), Mauritius (MU), Slovenia (SI), Croatia (HR), Bosnia and Herzegovina (BA), Macedonia, Republic of (MK), Austria (AT) Montenegro (ME), Finland (FI) and Serbia (RS)

Game Weightings:

Bloodsuckers, Bloodsuckers touch, Kings of Chicago, Simsalabim, Zombies, Jack Hammer 2, Jack Hammer 2 touch, Demolition Squad, Steam Tower, Reel Rush, Reel Rush touch, Muse: Wild Inspiration, Victorious, Victorious touch, Ghost Pirates, Johnny the Octopus and Mega Gems contribute at a 50% rate. Jackpot 6000, Mega Joker, Gypsy Rose, Good Girl Bad Girl and Safari 75%

Immortal Romance, Aliens, Mega Moolah, Dead or Alive, Ragnarok, Pocket Dice, Lucky Angler, Eggomatic, Big Bang, The Dark Knight, Peek-A-Boo, Tomb Raider, The Dark Knight Rises, Forsaken Kingdom, Scrooge, Secret of the Stones, Champion of the Track, Robin Hood, Tomb Raider 2, Queen of Gold, Ninja, Dr. Jekyll & Mr. Hyde, Devil's Delight, The Wish Master,Jackpot Games and Castle Builder 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €100

T&CS APPLY

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Value to Player for:

$22.60

Bonus Value

low roller

high

mid roller

high

high roller

high

superhigh roller

n/a

Payout Speed: 24 hours | 10 / 10

As Bitstarz casino do not hold a UKGC license we have been unable to test their withdrawal times. Bitstarz casino state on their website that withdrawals will be paid within 24 hours. The Bitstarz team informs us that withdrawals are usually processed in under an hour.

Maximum Withdrawal - €/US$/£7500 or 20BTC per week or - €/US$/£ 15000 or 40BTC per month.

Minimum Withdrawal - €/US$/£/ 500 or for EU players - €/US$/£/ 100.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, Wirecard, Bitcoin, Sofort, Paysafecard, Puggle Pay, Trustly, ComePay, Cubits and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 7 / 10

BitStarz Casino run on the Dama N.V. /Softswiss platform for their instant play casino and also include a selection of Amatic, Softswiss, Ezugi, Pocket Dice, Asia Gaming, Booming Games, Betsoft, Endorphina, Evolution, GameArt, Habanero, iSoftbet, Net Entertainment and Pragmatic Play games.

Game selections are as follows;

Instant

Table Games – 9

Slots – 375

Video Poker – 0

Live - 5

Live - 3

Customer Service | 10 / 10

Email Testing Record

June 2020 - 6 minutes.
September 2019 - 26 minutes.
May 2019 - 33 minutes.
December 2016 - 2 hours 39 minutes
August 2015 - 1 minute

Licensing | 2 / 10

BitStarz hold the following gambling licenses :

Curacao eGaming - BitStarz casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Bitstarz does not accept players from the following countries: Australia, South Africa, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information;

Postal address:	Kimonos, 434 P.C. 3095, Limassol, Cyprus
Email :	[email protected]

Slots RTP

Bitstarz Casino does not publish the slot game Return to Player (RTP) or House Edge information for any of their slots games.

Comp Points

It does not appear that Bitstarz Casino provide any sort of comp points program for all players.

Closing Thoughts

What we've seen of the Bitstarz operation via management of player complaints has left us very uncomfortable with this operator's practices. In our opinion they are intentionally manipulating their players to allow them to claim that they are not accepting US players, while turning a blind eye to the US traffic they are receiving. This is made worse by then blaming the player so that they can retain player losses while refusing to play wins. And all of this lies on top of security processes that are totally inadequate to ensuring that their business does not facilitate criminal activities on the part of other parties. There is no part of this combination that we'd recommend any player engage with.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

+ 27 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Bitstarz

Resolved

Bitstarz - unresolved software issue

Read Complaint

Bitstarz

Found for the Casino

Bitstarz - Dropping game

Read Complaint

Bitstarz

Resolved

Bitstarz - Denied my cashout of 974.00

Read Complaint

Bitstarz

Unresolved

Bitstarz - doesn't respect selfexclusion

Read Complaint

Show all Complaints

United states