Bitstarz Casino REVIEW

We have significant concerns about many different aspects of the Bitstarz businesses.

Complaints managed by this service have highlighted player verification policies that are in our opinion completely substandard and fail to provide any realistic barrier to deter money laundering or the funding or terrorist organisations.

Beyond this, we feel that their player registration process is intentionally structured in a manner that will result in players from illegal markets registering and playing with Bitstarz. The operator then appears to be engaging free rolling policies, where if these players lose, they turn a blind eye to the infractions, but if the player wins significantly they then point to their terms of use prohibiting players from that jurisdiction and void the win.

We have also found this operator's approach to responsible gambling to be what we consider to be lax, using ambiguous language, failing to hold to the standards they set and making sub-standard efforts to prevent further access to gaming services.

We have identified this operator actively engaging strategies to try and encourage self-excluded players to revoke their exclusion. Not only is this entirely contrary to any reasonable definition of a 'responsible gambling' policy, it is also contrary to the information they had published on their site at the time, that stated that self-exclusions could not be revoked during the selected exclusion period.

For references see Bitstarz Player Issues

As Bitstarz casino do not hold a UKGC license we have been unable to test their withdrawal times. Bitstarz casino state on their website that withdrawals will be paid within 24 hours. The Bitstarz team informs us that withdrawals are usually processed in under an hour.

Maximum Withdrawal - €/US$/£7500 or 20BTC per week or - €/US$/£ 15000 or 40BTC per month.

Minimum Withdrawal - €/US$/£/ 500 or for EU players - €/US$/£/ 100.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, Wirecard, Bitcoin, Sofort, Paysafecard, Puggle Pay, Trustly, ComePay, Cubits and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

BitStarz Casino run on the Dama N.V. /Softswiss platform for their instant play casino and also include a selection of Amatic, Softswiss, Ezugi, Pocket Dice, Asia Gaming, Booming Games, Betsoft, Endorphina, Evolution, GameArt, Habanero, iSoftbet, Net Entertainment and Pragmatic Play games.

Game selections are as follows;

Email Testing Record

• June 2020 - 6 minutes.
• September 2019 - 26 minutes.
• May 2019 - 33 minutes.
• December 2016 - 2 hours 39 minutes
• August 2015 - 1 minute

BitStarz hold the following gambling licenses :

• Curacao eGaming - BitStarz casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

Bitstarz does not accept players from the following countries: Australia, South Africa, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact Information;

Bitstarz Casino does not publish the slot game Return to Player (RTP) or House Edge information for any of their slots games.

It does not appear that Bitstarz Casino provide any sort of comp points program for all players.

What we've seen of the Bitstarz operation via management of player complaints has left us very uncomfortable with this operator's practices. In our opinion they are intentionally manipulating their players to allow them to claim that they are not accepting US players, while turning a blind eye to the US traffic they are receiving. This is made worse by then blaming the player so that they can retain player losses while refusing to play wins. And all of this lies on top of security processes that are totally inadequate to ensuring that their business does not facilitate criminal activities on the part of other parties. There is no part of this combination that we'd recommend any player engage with.

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