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– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.


Blue Lions-Casino Casino Review

Review last updated - July 2017.

OVERVIEW | 2.80/10


BlueLions-Casino are operated by Wog Network N.V. There is another Blue Lions venue which is licensed in the Isle of Man by the Gambling Supervision Commission which operates a very different system - this review is for the venue licensed by Curacao eGaming. To read the review for the Curacao licensed operator please see here. The Blue Lions venue licensed in Curacao provides a small number of games from Merkur and Bally Wulf. Their site features a black, grey, blue, gold and white colour scheme - their logo features 2 blue lions surrounded by a jagged golden sunburst. 

TRUSTWORTHINESS | 1/10


BlueLions-Casino have been non-responsive to player complaints posted at this site and appear to have technical issues with their games that have cost a player money.

After failing to respond to our repeated efforts to communicate with the operator about a player issue, when confronted with their failure to respond on another site the operator chose to make disparaging comments about this service rather than make any attempt to address the issue. When we contacted the operator directly about these comments we were told not to 'take it personally'. When we insisted that the operator make a public apology for their unprofessional behaviour and disparaging comments they ceased communication.

BlueLions-Casino does not hold a UKGC license and therefore we cannot send a reviewer to test their site.

BlueLions-Casino Casino's Terms and Conditions have a maximum withdrawal clause of 100,000€ - withdrawals in excess of this will be paid out in equal monthly instalments over 10 months but they do not state that they make exceptions to this for Progressive Jackpots which are not paid out by the casino but by the software provider - we consider it predatory.

Vague/awkward Terms and Conditions (-1) - There is confusion over whether or not the casino charges during the withdrawal stage because the Terms and Conditions and F.A.Q.s sections give contradictory information. The T&Cs state that fees may be charged whereas the F.A.Q.s state that fees are never charged. Such inaccuracies do not fill customers with confidence that this operator is secure.

For references see Blue Lions Player Issues

BONUSES | 6 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10


Since BlueLions-Casino do not hold a UKGC license we have been unable to test their withdrawal times and no clear information is given on their site.

Banking Options Available: Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers) and Bank Transfer.

Maximum Withdrawal: None given.

Minimum Withdrawal: None given.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 2 / 10


BlueLions-Casino use Merkur software for their instant play games and also offer some games from Bally Wulf.

Game selections are as follows:

Instant

Table Games – 10

Slots – 98

Video Poker – 1

Jackpots - 0

Live - 0

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - No reply
  • May 2016 - 4 hours 28 minutes.

Licensing | 2 / 10


Blue Lions - Casino hold the following gambling licenses :

  • Curacao eGaming - Blue Lions - Casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with BlueLions-Casino: Unite States and its territories and the United Kingdom.

Contact Information:

Address : Wog Network N.V.
Dr. M. J.
Lord Street
Douglas
Isle of Man
IM99 1RZ

Affiliate Program - Blue Lions Affiliates

Restricted Countries


Players from United States NOT accepted.

Blue Lions-Casino does not accept players from the following countries: United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


BlueLions-Casino do not appear to give the RTPs for any of their slots games.

Comp Points


BlueLions-Casino do not appear to offer a comp points system for players.

Closing Thoughts


BlueLions-Casino are Not Recommended at ThePOGG due to their non-responsive approach to player complaints and their entirely unacceptable and unprofessional attitude towards interacting with this site.. They also have a term restricting the maximum withdrawal to 100,000€ before instituting a monthly instalments policy which does not exclude wins on Progressive Jackpots. The Terms and Conditions at this operator are not up to standard in terms of the quality of English used and further to this they are laced with ambiguous and contradictory information.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Blue Lions-Casino
Found for the player

BlueLions - Failure games

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