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5.1

Bob Status: Blacklisted

Ownership:
Direx N.V.
Affiliate Program:
Playamo Partners

Bob Casino

Overview

Review last updated – March 2019

Bob Casino is a casino operated by Direx N.V. It is licensed by the master license holder CMS Trust for Curacao Egaming in Curacao.  It offers an extensive selection of games from: Net EntertainmentMicrogaming, Pragmatic Play, BetSoft, Evolution Gaming, Amatic, Mr Slotty, Amaya, Belatra Games, iSoftBet, BetSoft, NYX Gaming, Endorphina, Spinomenal, GameArt, SoftSwiss, BGaming, Ezugi, ELK Studios, EGT and Thunderkick across the Slots, Live, Video Poker and Jackpot categories. The site is Rastafarian themed and displays dubious imagery connected with marijuana and its associated paraphernalia across the site – perhaps not ideal for an industry that already gets bad press for its often irresponisble approaches to advertising – no matter how “jocular” the language across the site is the Advertising Standards Agency may take issue with the imagery since other providers have found themselves in hot water for using cartoon type images that appeal to children and “Bob” is presented in this style.  The site features the character of Bob who embodies many of the features associated with Rastafarianism and who is constantly wreathed in the colours red, green and yellow which are extended across the site to become its chosen colour palette.

Trustworthiness

 - 0 / 10

Bob Casino are part of the Playamo Partners group. This group has been confirmed to also run 22Bet. 22Bet share ownership with 1xSlots. 1xSlots are the sister property to 1xBet. Multiple properties within the 1xBet group have been identified as connected to the distribution of non-genuine games.

Playamo have confiscated a 6 figure win from a player based on the player having set-up duplicate accounts. However, the duplicate account they claim the player registered was registered under an email address that provably did not exist on the date that Playamo claim the account was registered on.

Multiple properties within this group have been non-responsive to player complaints.

Bob Casino are Blacklisted at ThePOGG as a result of their predatory Responsible Gaming Term: "For players with an active self-exclusion period or active account restrictions (maximum loss, wager amount, deposit and maximum bet amount) the following maximum withdrawal limits are available: 500 €/$/£/CAD/AUD/NZD a day, 1,000 €/$/£/CAD/AUD/NZD a week, 1,000 €/$/£/CAD/AUD/NZD a month. These limits will also apply to inactive accounts. An account is considered inactive when not being used for making deposits, playing or making bets, or when it's inactive due to any other reasons, during 1 month." We cannot condone punitive actions against vulnerable players who are actively trying to manage their approach to gaming by limiting their access to their funds.

Contradictory information is found on the Bob Casino Website with regard to withdrawal limitations for "players with active limits [on their accounts]". The information in the paragraph above is presented on the one hand but the following information can also be found in the Terms: "Players with active limits must observe the following maximum withdrawal amounts: 500 EUR a day, 1,500 EUR a week, 5,000 EUR a month." ThePOGG cannot be sure which Term takes precedence and so we encourage players to take the harshest limits as applicable.

Despite the fact that the following statement is found in the footer of the Bob Casino Website: "Bob Casino was named with no reference to Bob Marley intended." every aspect of the marketing and branding at work on the site contradicts this claim. Clear references to Bob Marley's most famous musical works - either by references to lyrics or song titles - found in the bonus codes on site ThePOGG cannot help but interpret the branding and marketing at work as parasitical. We found the following bonus codes in place on 3/6/2018 and can provide screenshots to that effect: "BOBONELOVE" and "BEHAPPY".

Despite that fact that Bob Casino declare in the footer of their site that: "The site content is written in a purposefully jocular manner. The site does not encourage or condone any form of substance abuse." it is difficult to see how the use of imagery displaying paraphernalia connected with substance use which is incorporated across the site does not present substance use as appropriate. The use of the bonus code "2JOINTS" alongside the following imperative phrase also appears to endorse drug use: "Sit down, roll yourself a nice joint and register now[...]". Further to this phrases such as: "If you are feeling lucky, or just scored a new batch and want to relax[...]", "[...] just to keep you going for another smoke.", "Bob will hook you up with some good stuff!", "The more active you are, the sweeter the stuff Bob will deliver!", "[...]so you can always know when to break out the stash!", "Becoming a VIP at his Casino is truly a piece of (space) cake. How many steps on the ladder of Bob’s consciousness can you climb? There are 22 in total, so get playing and get climbing! As you climb, Bob will give you a special kind of points called ‘Seeds’." are found across the site and at best Bob Casino are naive to believe that this does not "condone any form of substance abuse" and so at ThePOGG we are uncomfortable with the use of this theme in an industry that is already often judged to be irresponsible in its marketing practices.

The 'say one thing and do another' approach that this operator has taken to every aspect of their marketing strategy makes us extremely uncomfortable, especially as it's absolutely apparent that this is nothing more than an effort to allow them to do what they claim not to be doing with impunity.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Bob Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

For references see 1xBet Group Player Issues

Bonuses

 - 9 / 10
100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 40xb
100 complimentary spins on Boomanji
# of Spins 100
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 40xw

The Bob Casino Welcome bonus currently consists of a bonus of 100% up to €100 plus 100 complimentary spins on Boomanji.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 40xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum allowed win associated with either the deposit bonus or complimentary spins.

The bonus is cashable.

Players from the following countries cannot receive this bonus - Croatia, Hungary, Serbia.

Game Weightings:

  • Slots 100%
  • Table games, Baccarat, Blackjack, Hi-Lo, Video poker, Roulette, Poker 5%
  • Dr. Jekyll & Mr. Hyde, Lucky Angler, Big Bang, The Dark Knight, The Dark Knight Rises, Forsaken Kingdom, Bikini Party, Tree of Fortune, Wild Orient, Dragon Dance, The Wish Master, Scrooge, Secret of the Stones, Devil's Delight, Champion of the Track, Robin Hood, Tomb Raider 2 and Castle Builder. Classic slots: Bloodsuckers, Kings of Chicago, Jackpot 6000 and Mega Joker, Good Girl-Bad Girl, Safari Sam Slot, At the Copa, After Night Falls Slot, Slots Angels, 7th Heaven, Ned and his Friends, True Illusions, Sin City Nights, Whospunit Plus, The true sheriff, Sugar pop plus, Puppy love plus, Simsalabim, 1429 Uncharted Seas, Gypsy rose 0%
  • Live Games 0%

 

 

Country/Regional Restrictions: Croatia, Hungary, Serbia
BONUS CODE: BEHAPPY RECOMMENDED BONUSES
Value to Player for:
€16.95
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 24 hours

 - 10 / 10

Bob Casino's website states that Neteller withdrawals are paid within 24 hours.

Minimum withdrawal – €20.

Maximum withdrawal – €4,000 per day; €10,000 per week; €40,000 per month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, EcoPayz,
Zimpler, Trustly, Cubits, Wirecard, iDebit and BitCoin.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Bob Casino use Net Entertainment, Microgaming and BetSoft for their instant casino alongside games from: Pragmatic Play, Evolution Gaming, Amatic, Mr Slotty, Amaya, Belatra Games, iSoftBet, BetSoft, NYX Gaming, Endorphina, Spinomenal, GameArt, SoftSwiss, BGaming, Ezugi, ELK Studios, EGT and Thunderkick . Check out our Net Entertainment Software Review, Microgaming Software Review and BetSoft Software Review.

Game selection is as follows:

Instant

Table Games – 11

Slots – 750

Video Poker – ?

Jackpot – ?

Live – 29

Customer Service

 - 10 / 10

Email Testing Record

  • June 2018 - 3 minutes.

Licensing

 - 2 / 10

Bob Casino hold the following gambling licenses:

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Bob Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Bob Casino are licensed by CMS Trust, one of the Curacao eGaming Master License holders that is generally unresponsive and uncooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Bob does not accept players from the following countries: Australia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Latvia, EU, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Information:

Email : [email protected]

Slots RTP

Bob Casino do not appear to provide the RTPs for their games.

Comp Points

Bob Casino offer a VIP program for players but not enough information is given on site for us to determine its true value for players.

Closing Thoughts

Where a group can be tied back to properties associated with the distribution of non-genuine games this should be a huge red flag for players. That there are other highly questionable complaint issues with this group should ensure that no smart player ever considered registering with this group. That on top of all of this there are a stack of predatory player terms should really come as no surprise to anyone.

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