Bwin: Not Recommended
Bwin is not recommended!.
Players from United Kingdom are welcome at Bwin casino.
Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. In the intervening time period they have held to this commitment alongside having maintained a consistently low level of complaints.
Sadly, as of May 2020 this group has reverted to being non-responsive to player complaints submitted to this service.
For references see Bwin Group Player/Affiliate Issues
Terms and Conditions
The Bwin Welcome bonus currently consists of a bonus of 100 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 10xwinnings for the deposit bonus.
The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.
The maximum allowed bet with this bonus is £5/spin on slots games and £50/round on other games.
There is no maximum win on either the deposit bonus or the complimentary spins.
The bonus is cashable.
Players from the following countries are eligible to receive this bonus - United Kingdom
- roulette on the winning number being red, black, odd, even, between the number range 1 - 18, or between the number range 19 - 36
- single deck blackjack
- Bonus Pairs Blackjack
- Triple Card Poker
- Texas Hold'em Bonus Poker
- Final Score World Cup
- Tens or Better
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NACLAIM BONUS
Payout Speed: 24h
Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.
Banking options available - Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay, Paypal, Kalixa, PaySafeCard, FreeBet Card and UKash
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Game selections are as follows;
Table Games – 13
Table Games – 5
Slots – 36
Slots – 180
Video Poker – 7
Video Poker – 14
Jackpot – 5
Jackpot – 9
All our reviewers report positive experiences with Bwin customer services.
Email Testing Record
- September 2019 - 1 hour 11 minutes.
- May 2019 - 14 hours 33 minutes
- December 2016 - 5 hours 9 minutes
- December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
- June 2015 - 2 hours 18 minutes
- November 2014 - No email support unless signed in
- June 2014 - No email support unless signed in
- December 2013 - 1 hour 49 minutes
- January 2013
- 1st email - No Response
- 2nd email - No Response
- 3rd email - 24min
Bwin hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bwin currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom accepted.
Bwin does not accept players from the following countries: Poland, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
|Phone :||00350 200 777 61 (sports/casino/games)|
|00350 200 47 196 (poker)|
|Address :||ElectraWorks Limited|
Bwin Casino publish the house edge (RTP) information for some of their slots games.
Bwin offer a unique market place comp point system where ever wager earns you points that you can spend in their market to purchase a host of different products and competition entries. When using your point to purchase cash – equivalent to a normal comp point program – it is slightly weaker than the standard Playtech comp point system. Alongside this comp points expire one year after they are generated, to extend their lifespan you have to pay.
The extended Bwin/Party group do not seem to be able to decided what their position on the management of player complaints is. Year to year we get totally different responses, varying from enthusiastic cooperation to total stone wall. Until there is some consistency in approach this is not a group we can recommend to players.
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Best Casinos: United Kingdom