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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Partially cooperative with the management of player complaints.


Bwin Casino Review

Review last updated - August 2022

OVERVIEW | 8.54/10


Bwin is part of the Ladbrokes Coral group, who is one of the best known brand names in the world, having household recognition both in and outside those familiar with the gambling industry. Founded in 1886, Ladbrokes had grown to the point that by 2016 they had almost 17k employees and an annual Net Revenue of over £1.5 billion.  They are licensed by the UKGC in the United Kingdom.  The website is based upon a colour theme of black and white and the logo is the brand name in white lower case letters with the 'i' dotted in yellow, on a black background.

TRUSTWORTHINESS | 8/10


Bwin is part of the Ladbrokes Coral Group. The Ladbrokes group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services. We do have some channels of communication with this operator, and may be able to assist with some lower level issues, but this relationship is not comprehensive.

Ordinarily we would not work with a group that will not discuss complaints. However, Ladbrokes' position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Ladbrokes has been a significant financial supporter of our sister charity BetBlocker. It is our considered opinion that the support that Ladbrokes has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 1/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that Ladbrokes policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see Coral/Gala/Ladbrokes Group Player/Affiliate Issues

BONUSES | 7 / 10


100% up to $400
Max Bonus 400
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35x(d+b)
Deposit Method Restrictions:
Skrill and/or Neteller
Country/Regional Restrictions:
Alternative bonus available in the UK

Terms and Conditions

The Bwin Welcome bonus currently consists of a bonus of 100% up to $400.

The minimum deposit that will trigger the bonus is $10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet with this bonus is $5/spin on slots games and $50/round on other games.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Finland, Ukraine, United Kingdom. Alternative bonuses may be available.

This bonus and any associated winnings will expire after 30 days if the wagering requirements are not completed.

Only deposits made via the following methods are eligible for this bonus - Directpay24, Mastercard, Instantbank, Paysafecard, Giropay, Rapidtransfer, Cashtocode, Muchbetter, Banktransfer, Diners, Maestro, Ecopayz, Moneysafe

The following payment methods are excluded from receiving this bonus - Skrill and/or Neteller

Game Weightings:

  • Slots, Instant Win and Dream Catcher 100%
  • Roulette 40%
  • Blackjack 20%
  • Video Poker 10%
  • Other games 50%
  • Restricted games (Final Score World Cup, Baccarat, Single Deck Blackjack, Texas Hold’em Bonus Poker and Triple Card Poker) 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operator's website before you play.


BONUS: 100% up to $400
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Value to Player for:
$8.84
Bonus Value
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Payout Speed: 24h | 10 / 10


The Bwin site does not appear to offer any information on withdrawal timeframes. We assume that as with the other operators in this group ewallet withdrawals are paid within 24 hours.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Bwin Casino appear to use Playtech software. To find out more about Playtech softare check out our Playtech Software Review

Game selections are as follows;

Table Games – 29

Slots – 717

Video Poker – 4

Live – 56

Jackpots - 91

Customer Service | 10 / 10


All our reviewers report positive experiences with Bwin customer services.

Email Testing Record

  • August 2022 - 17 minutes
  • September 2019 - 1 hour 11 minutes.
  • May 2019 - 14 hours 33 minutes
  • December 2016 - 5 hours 9 minutes
  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • November 2014 - No email support unless signed in
  • June 2014 - No email support unless signed in
  • December 2013 - 1 hour 49 minutes
  • January 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - 24min

Licensing | 8 / 10


Bwin hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bwin currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Kahnawake Gaming Commission - The KGC is a lesser used license certificate, but this regulator has been cooperative in the management of player complaints and we are aware of a significant number of instances where players have received favourable outcomes via this licensor. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Bwin does not accept players from the following countries: France, French Guiana, French Polynesia, French Southern Territories, Germany, Poland, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Phone :00350 200 777 61 (sports/casino/games)
00350 200 47 196 (poker)
Fax :0043-1-205330-18000
Address :ElectraWorks Limited
Suite 711
Europort
Gibraltar

Slots RTP


Bwin Casino do publish the slots house edge (RTP) information of all of their slots games.

Comp Points


Bwin Casino do not appear to offer any comp point program.

Closing Thoughts


While we would love to see the extended Ladbrokes group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Players choosing to play with Bwin Casino should be aware that the chances of us being able to assist you with any issues are significantly lower than with the smaller but more cooperative groups we act as ADR for. However, given the low volumes of complaints we see against this group, this should not be particularly offputting and we consider Bwin Casino a high quality operation overall.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Bwin
Declined

bWin - Trouble and closed account

Read Complaint
Bwin
Resolved

Casino Las Vegas - Breach of self exclusion

Read Complaint
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