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6.5

Bwin Status: Not Recommended

Affiliate Program:
BwinParty Partners

Bwin Casino

Overview

Review last updated – January 2018

Bwin Casino are part of the BWin/Party group which also own Cashcade and iGlobal Media. The Bwin/Party group has historically refused to discuss complaints with this service but appears to be changing their position.

Trustworthiness

 - 3 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved.

Bwin restrict the maximum withdrawal for their progressive jackpots and as such are Not Recommended.

For references see Bwin Group Player/Affiliate Issues

You can see the latest updates to BWin casino's terms and conditions here.

Bonuses

 - 7 / 10
100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 10%xd
Type Cashable
Wagering 40xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€9.71
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.

Banking options available - Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay, Paypal, Kalixa, PaySafeCard, FreeBet Card and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Bwin Casino use Boss Media software for their download and Chartwell software for their instant play casinos. Check out our Boss Media Software Review and Chartwell Software Review.

Game selections are as follows;

Download

Instant

Table Games – 13

Table Games – 5

Slots – 36

Slots – 57

Video Poker – 7

Video Poker – 14

Jackpot – 5

Jackpot – 9

Customer Service

 - 10 / 10

All our reviewers report positive experiences with Bwin customer services.

Email Testing Record

  • December 2016 - 5 hours 9 minutes
  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • November 2014 - No email support unless signed in
  • June 2014 - No email support unless signed in
  • December 2013 - 1 hour 49 minutes
  • January 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - 24min

Licensing

 - 8 / 10

Bwin hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bwin currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Bwin does not accept players from the following countries: Poland, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Phone : 00350 200 777 61 (sports/casino/games)
00350 200 47 196 (poker)
Fax : 0043-1-205330-18000
Address : ElectraWorks Limited
Suite 711
Europort
Gibraltar

Slots RTP

Bwin Casino publish the house edge (RTP) information for some of their slots games.

Comp Points

Bwin offer a unique market place comp point system where ever wager earns you points that you can spend in their market to purchase a host of different products and competition entries. When using your point to purchase cash – equivalent to a normal comp point program – it is slightly weaker than the standard Playtech comp point system. Alongside this comp points expire one year after they are generated, to extend their lifespan you have to pay.

Closing Thoughts

Bwin casino are part of a group that we can see actively taking steps in a positive direction. We fully support their recent policy decisions and hope this will continue moving forward.

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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 10%xd
Type Cashable
Wagering 40xb

This promotion is only available to new players and only once they've made their first deposit.

The Bwin Welcome bonus currently consists of a bonus of 100% up to €200.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.
The maximum allowed bet is 10% of the deposited amount on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Armenia, Azerbaijan, Belarus, Bosnia And Herzegowina, Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Hungary, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan

Game Restrictions:

  • roulette on the winning number being red, black, odd, even, between the number range 1 - 18, or between the number range 19 - 36
  • single deck blackjack
  • Bonus Pairs Blackjack
  • Triple Card Poker
  • Texas Hold'em Bonus Poker
  • Final Score World Cup
  • Tens or Better

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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