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Bwin: Does not accept players from United States

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Bwin: Not Recommended

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Bwin is not recommended!.

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Bwin Casino REVIEW

Players from United States cannot play at Bwin casino.


Review last updated - May 2020.

Bwin Casino are part of the BWin/Party group which also own Cashcade and iGlobal Media.


 -  3 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the iGlobal Media group that owns several Playtech casinos and the Electraworks group.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. In the intervening time period they have held to this commitment alongside having maintained a consistently low level of complaints.

Sadly, as of May 2020 this group has reverted to being non-responsive to player complaints submitted to this service.

For references see Bwin Group Player/Affiliate Issues


 -  6 / 10

Terms and Conditions

The Bwin Welcome bonus currently consists of a bonus of 100 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 10xwinnings for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet with this bonus is £5/spin on slots games and £50/round on other games.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are eligible to receive this bonus - United Kingdom

Game Restrictions:

  • roulette on the winning number being red, black, odd, even, between the number range 1 - 18, or between the number range 19 - 36
  • single deck blackjack
  • Bonus Pairs Blackjack
  • Triple Card Poker
  • Texas Hold'em Bonus Poker
  • Final Score World Cup
  • Tens or Better

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.




Deposit Method Restrictions Deposit Method Restrictions:
Country/Regional Restrictions Country/Regional Restrictions: Only available to UK


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Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.

Banking options available - Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay, Paypal, Kalixa, PaySafeCard, FreeBet Card and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.



 -  5 / 10

Bwin Casino use Boss Media software for their download and Quickspin software for their instant play casinos. Check out our Playtech Software Review and Quickspin Software Review.

Game selections are as follows;



Table Games – 13

Table Games – 5

Slots – 36

Slots – 180

Video Poker – 7

Video Poker – 14

Jackpot – 5

Jackpot – 9

Customer Service

 -  10 / 10

All our reviewers report positive experiences with Bwin customer services.

Email Testing Record

  • September 2019 - 1 hour 11 minutes.
  • May 2019 - 14 hours 33 minutes
  • December 2016 - 5 hours 9 minutes
  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • November 2014 - No email support unless signed in
  • June 2014 - No email support unless signed in
  • December 2013 - 1 hour 49 minutes
  • January 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - 24min


 -  8 / 10

Bwin hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bwin currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Bwin does not accept players from the following countries: Poland, United States, United States Minor Outlying Islands, Virgin Islands, U.S..


Contact Details;

Phone :00350 200 777 61 (sports/casino/games)
00350 200 47 196 (poker)
Fax :0043-1-205330-18000
Address :ElectraWorks Limited
Suite 711

Slots RTP

Bwin Casino publish the house edge (RTP) information for some of their slots games.

Comp Points

Bwin offer a unique market place comp point system where ever wager earns you points that you can spend in their market to purchase a host of different products and competition entries. When using your point to purchase cash – equivalent to a normal comp point program – it is slightly weaker than the standard Playtech comp point system. Alongside this comp points expire one year after they are generated, to extend their lifespan you have to pay.

Closing Thoughts

The extended Bwin/Party group do not seem to be able to decided what their position on the management of player complaints is. Year to year we get totally different responses, varying from enthusiastic cooperation to total stone wall. Until there is some consistency in approach this is not a group we can recommend to players.

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