ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

1.28

Captain Jack's: Does not accept players from United Kingdom

Top Casinos: United Kingdom

Captain Jack's: Blacklisted

Blacklisted status icon

Captain Jack's has been Blacklisted due to unethical business practices.

Find a better casino

Captain Jack's Casino

Players from United Kingdom cannot play at Captain Jack's casino.

Overview

Review last updated - July 2017

Slots Madness are the Ace Revenue group. This group is part of two subsets of the old Virtual group that have gone to great lengths to correct the previously poor reputation this group deservedly earned.

Trustworthiness

 -  0 / 10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

For references see Virtual Group Player Issues

You can see the latest updates to Captain Jack's casino's terms and conditions here.

Bonuses

 -  2 / 10
Deposit Method Restrictions:
Country/Regional Restrictions:
Value to Player for:
Bonus Value

Payout Speed: 2+ months

 - 0 / 10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  6 / 10

Captain Jack's casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service

 -  0 / 10

Email Testing Record

  • December 2016 - No Response
  • December 2015 - 6 hours 38 minutes
  • June 2015 - 11 hours 08 minutes
  • November 2014 - 2 minutes
  • June 2014 - 2 hours 35 minutes
  • December 2013 - 1 hour 35 minutes
  • August 2013 - 53 minutes

Licensing

 -  0 / 10

Captain Jack's casino do not display any licensing information.

The following countries are allowed to participate with Captain Jack's casino – Aland Island, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Cayman Island, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, Luxembourge, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand,Niue, Norfolk Island, Northern Mariana, Norway, Portugal, Puerto Rico, San Marino, South Africa, South Korea, Spain, Sweden, Switzerland, Tokelau, USA, Vatican City, Venezula, Virgin Islands

Contact Information;

Email : [email protected]
Phone :Toll Free 1- 888-288-2939
Fax : 1-866-725-1102

Affiliate Program - Ace Revenue.

Restricted Countries

Players from United Kingdom NOT accepted.

Captain Jack's does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Reunion, Romania, Russian Federation, Rwanda, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Singapore, Slovakia, Slovenia, Slovenia, Solomon Islands, Somalia, Somalia, South Georgia and The South Sandwich Islands, South Georgia and The South Sandwich Islands, Sri Lanka, Sri Lanka, Sudan, Suriname, Suriname, Svalbard and Jan Mayen, Swaziland, Swaziland, Syrian Arab Republic, Taiwan, Province of China, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Tanzania, United Republic of, Thailand, Timor-leste, Timor-leste, Togo, Tonga, Trinidad and Tobago, Trinidad and Tobago, Tunisia, Turkey, Turkey, Turkmenistan, Turks and Caicos Islands, Turks and Caicos Islands, Tuvalu, Uganda, Uganda, Ukraine, United Arab Emirates, United Arab Emirates, United Kingdom, Uruguay, Uruguay, Uzbekistan, Vanuatu, Vanuatu, Viet Nam, Viet Nam, Virgin Islands, British, Wallis and Futuna, Western Sahara, Western Sahara, Yemen, Zambia, Zambia, Zimbabwe.

Contact

Slots RTP

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points

The Captain Jack's comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

With no license what-so-ever and player complaints by the sackful, there's simply no way we'd recommend playing with Captain Jack's casino.

Associated By Company

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.