Captain Jack’s Review

Overview

Review last updated – July 2017

Slots Madness are the Ace Revenue group. This group is part of two subsets of the old Virtual group that have gone to great lengths to correct the previously poor reputation this group deservedly earned.

Trustworthiness - 0/10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

For references see Virtual Group Player Issues

You can see the latest updates to Captain Jack's casino's terms and conditions here.

Payout Speed - 0/10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

• December 2016 - No Response
• December 2015 - 6 hours 38 minutes
• June 2015 - 11 hours 08 minutes
• November 2014 - 2 minutes
• June 2014 - 2 hours 35 minutes
• December 2013 - 1 hour 35 minutes
• August 2013 - 53 minutes

Bonuses - 2/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $1000.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

• Slots - 60xbonus
• Blackjack - 120xbonus
• Video Poker - 120xbonus
• Table Poker - 60xbonus

Adjustments to ratings;

• Awkward Rules (-1) - Once you complete the wagering requirement you are only allowed to make a withdrawal if your balance is higher than your deposit+bonus.
• Bonuses on subsequent deposits (+2) - 2nd-4th deposit 100% up to $1000, 5th deposit 50% of all previous deposits, 6th-9th deposit 100% up to $1000, 10th deposit 100% of previous 4 deposits
• Restricted Games (-1) - You are not allowed to play any game with a progressive jackpot.

Game Weightings (already account for in Wagering Requirements)

• Slots 100%
• Blackjack and Video Poker 50%

Notes

Software - 6/10

Captain Jack's casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download	Instant
Table Games – 18	Table Games – 17
Slots – 97	Slots – 29
Video Poker – 18	Video Poker – 28
Jackpots - 10	Jackpots - 0

Slot House Edge - 0/10

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points - 7/10

The Captain Jack's comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Licencing - 0/10

Captain Jack's casino do not display any licensing information.

The following countries are allowed to participate with Captain Jack's casino – Aland Island, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Cayman Island, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, Luxembourge, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand,Niue, Norfolk Island, Northern Mariana, Norway, Portugal, Puerto Rico, San Marino, South Africa, South Korea, Spain, Sweden, Switzerland, Tokelau, USA, Vatican City, Venezula, Virgin Islands

Contact Information;

Email :	help@captainjackcasino.com
Phone :	Toll Free 1- 888-288-2939
Fax :	1-866-725-1102

Affiliate Program - Ace Revenue.

Closing Thoughts

With no license what-so-ever and player complaints by the sackful, there's simply no way we'd recommend playing with Captain Jack's casino.