OVERALL VERDICT
1.28/10

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OVERALL VERDICT

1.28/10

PAYOUT SPEED

0/10

Customer Service

0/10

Bonuses

2/10

Software

6/10

Licensing

0/10

AFFILIATE PROGRAM

Captain Jack's Affiliate

This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Unlicensed – AVOID, AVOID, AVOID!

– Low value registration incentives.

Captain Jack's Casino Review

Name: Captain Jack's Casino Review
Item: Captain Jack's
Rating: 1.28
Author: ThePOGG

Review last updated - July 2017

OVERVIEW | 1.28/10

Slots Madness are the Ace Revenue group. This group is part of two subsets of the old Virtual group that have gone to great lengths to correct the previously poor reputation this group deservedly earned.

TRUSTWORTHINESS | 0/10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

For references see Virtual Group Player Issues

You can see the latest updates to Captain Jack's casino's terms and conditions here.

BONUSES | 2 / 10

Captain Jack's Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 2+ months | 0 / 10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

Captain Jack's casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download	Instant
Table Games – 18	Table Games – 17
Slots – 97	Slots – 29
Video Poker – 18	Video Poker – 28
Jackpots - 10	Jackpots - 0

Customer Service | 0 / 10

Email Testing Record

December 2016 - No Response
December 2015 - 6 hours 38 minutes
June 2015 - 11 hours 08 minutes
November 2014 - 2 minutes
June 2014 - 2 hours 35 minutes
December 2013 - 1 hour 35 minutes
August 2013 - 53 minutes

Licensing | 0 / 10

Captain Jack's casino do not display any licensing information.

The following countries are allowed to participate with Captain Jack's casino – Aland Island, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Cayman Island, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, Luxembourge, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand,Niue, Norfolk Island, Northern Mariana, Norway, Portugal, Puerto Rico, San Marino, South Africa, South Korea, Spain, Sweden, Switzerland, Tokelau, USA, Vatican City, Venezula, Virgin Islands

Contact Information;

Email :	[email protected]
Phone :	Toll Free 1- 888-288-2939
Fax :	1-866-725-1102

Affiliate Program - Ace Revenue.

Restricted Countries

Players from United States NOT accepted.

Captain Jack's does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and The South Sandwich Islands, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Viet Nam, Virgin Islands, British, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact

Slots RTP

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points

The Captain Jack's comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

With no license what-so-ever and player complaints by the sackful, there's simply no way we'd recommend playing with Captain Jack's casino.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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