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3.5

Casino Club Status: Not Recommended

Casino Club Casino

Overview

Review last updated – July 2017

Casino Club previous ran on Boss Media casino software – a software that are included on our Blacklist – but have switched platform providers now. Unfortunately they’re also part of a group that have been involved in other controversial fund confiscations.

Trustworthiness

 - 3 / 10

Due to their Blacklisted status we did not feel comfortable asking a reviewer to play with Casino Club.

CasinoClub alongside Betboo and BetALand make up this group of casinos all of which have outstanding player issues.

Betboo have been non-responsive to complaints at Ask Gamblers and Gambling Grumbles.

CasinoClub have also non-responsive to player and affiliate complaints and and are subject to a warning at Beating Bonuses.

Betaland are subject to a warning from Beating Bonuses.

This group are marked as Rogue at Affiliate Guard Dog.

For references see Casino Club Group Player Issues

You can see the latest updates to Casino Club's terms and conditions here.

Bonuses

 - 5 / 10
125% up to €250
Max Bonus 250
Min Deposit 10
Max Bet 5%xb
Type Cashable
Wagering 30x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€6.23
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 1-6 days

 - 6 / 10

Casino Club state that Neteller withdrawals will take between 1-4 business days which over a weekend would results in between 1-6 days.

Minimum withdrawal - None listed.

Maximum withdrawal - None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Buy, Click2Pay, EcoCard, Moneta, WebMoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 2 / 10

Casino Club use Boss Media software for their download casino. Check out our Boss Media Software Review.

Game selections are as follows;

Instant

Table Games – 17

Slots – 69

Video Poker – 11

Live – 5

Jackpot – 38

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • December 2015 - No Reply
  • June 2015 - No email support
  • November 2014 - 2 minutes
  • June 2014 - No Response
  • August 2013 - 18 hour 15 minutes
  • September 2013 - 4 hours 13 minutes

Licensing

 - 8 / 10

CasinoClub hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Club - Afghanistan, Albania, Algeria, American Samoa, Angola, Antigua & Barbuda, Argentina, Australia, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Djibouti, East Timor, Ecuador, Falkland Islands, France FR (+ Overseas departments and territories of France), Guam, Guyana, Greece, India, Indonesia, Israel, Italy, Lebanon, Montenegro, Morocco, Netherlands Antilles, Neutral Zone, New Caledonia, Nigeria, Northern Mariana Islands, Pakistan, Paraguay, Peru, Puerto Rico, Republic of Congo, Romania, Rwanda, Serbia, South Korea, Spain, Suriname, Sweden, Thailand, Turkey, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, US Virgin Islands, Venezuela

Contact Details;

Email : support@casinoclub.com
Phone : UK: 0800-170 03 48
Germany: 0800-664 48 75
Austria: 0800-802 041
Switzerland: 0800-563 827
Netherlands: 0800-020 1493
Sweden: 0200-439 963
France: 0805-100 673
International: +356 27 780 102
Fax : +49-711-4900 8543

Affiliate Program - Affiliate Club.

Restricted Countries

Casino Club does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Antigua and Barbuda, Argentina, Australia, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Ecuador, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guam, Guyana, India, Indonesia, Israel, Italy, Lebanon, Montenegro, Morocco, EU, Neutral Zone, New Caledonia, Nigeria, Northern Mariana Islands, Pakistan, Paraguay, Peru, Puerto Rico, Romania, Rwanda, Serbia, South Korea, Spain, Suriname, Sweden, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Arab Emirates, United States, Uruguay, Venezuela.

Slots RTP

Casino Club do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The Casino Club comp point program awards players with 1 comp point for every €10 wagered and for every 100 comp points you earn you can exchange them for €1.

Closing Thoughts

Casino Club are part of a group of casinos that have a generally less than stellar reputation and offer a weak game selection. We'd suggest players look elsewhere.

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Promotional Terms & Conditions

125% up to €250
Max Bonus 250
Min Deposit 10
Max Bet 5%xb
Type Cashable
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Casino Club Welcome bonus currently consists of a bonus of 125% up to €250.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is 5% of the bonus amount received on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Restrictions:

  • Blackjack Games, Table- and Card Games, Video Poker Games and Live Casino Games and the slots games Palladium, Bloodsuckers, Jokerizer, The Wish Master, Kings of Chicago, Jack Hammer 2, Dead or Alive

 

 

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